Every product, every feature, on every plan.

No. Ordering.co does not charge any commission on your orders. You pay your plan price: per location on Restaurant, and a monthly price on Marketplace and Enterprise. Optional AI ordering has its own AI technology fee, and Marketplace orders beyond the monthly allowance are billed per order.

The 5% AI technology fee applies only to revenue from orders processed through AI-powered ordering conversations, including Web AI Ordering and WhatsApp AI Ordering. It does not apply to all orders or to orders placed through non-AI ordering channels. The fee helps cover AI models, training, retries, hosting, security, caching, integrations, CDN, monitoring, and 24/7 platform availability, including the infrastructure required to run enterprise AI agents reliably at scale and support conversations that do not result in an order.

Payment processing, couriers, messaging, hardware, developer accounts, app-store fees, taxes, custom work, and other third-party costs remain separate unless your proposal includes them.

Every plan includes the same Ordering.co products and features: API and MCP access, white-label branding, all native apps, and multi-business and multi-location management. Restaurant is billed per location; Marketplace includes unlimited businesses and a monthly order allowance. Usage, implementation services, and Enterprise options have separate terms.

Restaurant includes unlimited orders. Marketplace normally includes 2,000 orders per month. Sign up during the current limited-time offer and your plan will keep 5,000 orders per month for as long as your subscription remains active. Enterprise orders follow your agreement, and its price is set by the order volume you expect.

Marketplace normally includes 2,000 orders per month. Customers who sign up during the current limited-time offer keep 5,000 orders per month for as long as their subscription remains active. Additional orders cost $0.29 each. Rates as low as $0.10 per order apply only to prepaid order packages under the terms of your proposal. Restaurant orders are unlimited, and Enterprise capacity follows your agreement.

Yes. Every plan includes developer access to the Ordering.co API and MCP for compatible tools, so you can connect, extend, and automate on any plan.

Yes. The frontend source code is open source and included with every product, including the Marketplace Website, Customer App, Business App, Driver App, and Dashboard, so your team can build on the technology that already runs the platform. The backend source code is available only to enterprise organizations, under a separate license agreement and after Ordering.co approves the organization.

Yes, with an enterprise package. It installs the same Ordering.co backend in your AWS, Google Cloud, Microsoft Azure, or Railway account. Bring your own cloud has its own terms: one contract for an agreed term at a fixed rate, with no charges per store or by transaction volume. Every other plan runs on infrastructure Ordering.co manages.

Yes. Restaurant and Marketplace both start with a free trial, and no credit card is required. Enterprise teams can request a free pilot, with no contract required. Automatic installation is available for the trial; implementation services remain separate unless your proposal includes them.

Yes. Ordering.co offers monthly and annual plans, and Enterprise terms follow your agreement. You can cancel at any time, and your plan stays active until the end of the current billing cycle.

Refund eligibility and any offer-specific guarantee follow the terms of your purchase. Contact Ordering.co to review the terms that apply to your subscription.

Yes. If you have your data, we can help you migrate orders, customers, businesses, and more; the price depends on your plan and agreement. You can also migrate on your own at no cost with the tools every plan includes, such as the API and MCP.

Anywhere in the world. Payment, delivery, and integration providers vary by region, so confirm the ones your market needs.

Yes. Ordering.co has more than 50 payment integrations, and we keep adding more. Contact us if you need a specific payment integration.

Ordering.co connects with supported POS, marketplace, delivery, and payment providers. Availability depends on region, account compatibility, implementation, and provider terms, so confirm the connections your account needs before launch.

You do. You always own the data you put on Ordering.co, and you can export it with the tools we provide. Ordering.co never owns your data.

Every plan includes support. We aim to reply to standard tickets within 24 to 48 hours.

No. 24/7 emergency support and contractual SLAs are available only when they are explicitly included in your Enterprise agreement, which defines coverage, channels, exclusions, and service levels.