Set the brand standard once. Let every franchisee run the shift.
Franchise networks need consistency without turning every local decision into a headquarters task. With Ordering.co, the franchisor defines what the brand shares, each franchisee decides what belongs to its own stores, and every new location joins the same channels and operating model.
Illustrative network view
Franchise networks that run ordering on Ordering.co include
- Domino's
- KFC
- Starbucks
- Burger King
- Alsea
The franchise relationship
A franchise network runs on an agreement about who decides what.
The brand needs a clear owner
A franchise network needs to decide which menu structure belongs to the franchisor and which changes a franchisee can make for its own store.Franchisees need meaningful scope
Franchisees, regional managers, and headquarters should see the locations, settings, and reports that match their part of the agreement.Every change needs a network path
When a policy, menu structure, or setting changes, the network needs to know whether it applies to one franchisee, a region, or every location.Franchisor and franchisee
The franchisor sets the standard. Franchisees run their stores within it.
Separate the brand decisions that must stay consistent across the network from the local decisions a franchisee makes during a shift.
- 01Brand standards with room for local detailPublish a shared menu structure while defining the fields a franchisee can adjust for its own operation.
- 02Access that matches the agreementScope each franchisee, regional team, and headquarters user to the stores, region, or brand they are responsible for.
- 03Network changes at the right levelApply a change to the selected group of franchise locations instead of repeating the same work store by store.
The franchisor defines
Network standards
- Catalog structure
- Allowed local overrides
- Roles and scopes
- Network-level settings
Each franchisee operates
The local shift
- Hours and pauses
- Availability
- Approved local overrides
- Store users and handoffs
Customer channels
Every ordering channel follows the same network model.
Web and apps
A network can plan its storefront and customer apps around its franchise locations, shared menu, and local operating rules.Kiosk
Use a kiosk where self-service fits the store experience, with the same choices that inform the rest of the order flow.Call center
Review whether phone ordering is part of the network’s customer journey and how calls should reach the right location.Store operations
Make sure each enabled channel has a clear path into the franchisee team’s order workflow.On web and apps, customers pick the franchise location that will serve them before they build a cart. See how multi-store ordering guides customers to the right store
Operations
Give every level of the franchise a view of its own work.
The multi-location model is designed to organize stores by location, region, and brand, so franchisees, area teams, and the franchisor each work from a view that matches their responsibility.
See the views, filters, and bulk changes in multi-location operations
- 01Franchisee viewA franchisee’s store team works with its own operating details and order workflow.
- 02Regional viewA regional or area team can organize the locations it is responsible for without needing the whole network.
- 03Franchisor viewHeadquarters works with network-level catalog, role, and change decisions.
- 04Delivery planningDefine the delivery model for each store and verify the enabled drivers or partner services before launch.
Connected operations
Map the systems each franchise location already depends on.
A network rollout should identify point of sale, payment, delivery, loyalty, and reporting dependencies by store or region before the configuration is finalized.
- POSPoint of saleConfirm the POS workflow and its role in the store’s order and kitchen operations.
- PaymentsPaymentsConfirm payment methods, merchant responsibilities, and the gateways that apply to each market.
- DeliveryDelivery servicesConfirm the own-fleet and connected-partner model for the locations that deliver orders.
- MoreOther systemsReview the systems that need a defined connection before the network goes live.
A planning foundation
Use the franchise model to structure the rollout conversation.
A strong network plan names the stores, franchisees, roles, channels, integrations, and local exceptions before it turns into a rollout schedule.
- Network map
- Stores, regions, brands, and responsibility boundaries.
- Catalog model
- What is shared and what can vary by location.
- Channel plan
- Which guest channels apply to which stores.
- Integration map
- The systems and service providers that need validation.
New locations and franchisees
Bring each new location into the network in stages.
- 01 · Map
Define the network
Document locations, franchisees, roles, channels, operating rules, and existing dependencies. - 02 · Validate
Test the operating model
Walk through the menu, order, store, and delivery paths with the teams that will own them. - 03 · Expand
Apply the confirmed model
Bring additional locations and franchisees into a plan only after their local requirements are understood.
Commercial scope
Discuss scope around the network you run.
Pricing and commercial terms depend on the setup under consideration. Start with locations, channels, integrations, and the operating responsibilities that apply to your network.
- Locations and regions
- confirm scope
- Customer channels
- confirm scope
- Operational integrations
- confirm scope
- Delivery model
- confirm scope
Franchise network
Bring the operating model to the conversation.
Share the network shape and the teams involved so the next step can be scoped around real requirements.
- Locations, regions, and brands
- Customer channels
- Store and delivery operations
- Systems that need validation
Confirm current commercial scope and terms with the team.
See how the model can fit your franchise network.
Start with the stores, franchisees, and operating decisions you need to coordinate.