The app your drivers work in, and the dispatch behind it.
The Driver App supports the work between a ready order and its delivery handoff. Drivers can work from an assignment, follow the route, communicate with the store or customer, and record a delivery confirmation as part of the delivery workflow.
9:41
Assigned deliveryDelivery #4823OnlineRiverside
- PickupRiverside store
- Drop-offCustomer address
Driver App
Four things a driver needs, in one app.
01
Routes and navigation
Give the driver a delivery sequence and a clear next stop so the route is part of the workflow rather than a separate list.02
Proof of delivery
Record a photo, a video, signature, or PIN as a delivery confirmation associated with the delivery workflow.03
Store and customer communication
Keep a delivery conversation connected to the store or customer when a driver needs information for the handoff.04
Shifts and availability
Use availability and shift context to keep delivery work aligned with the drivers operating for a store.What the app does between the store and the door.
Stacked orders in sequence
Present the driver with the delivery sequence and next stop needed for the current run.One-tap maps
Connect the next delivery stop to route guidance as part of the driver's work.Customer chat and store chat
Give the driver a path to communicate with the store or customer when the delivery needs clarification.Proof at the door
Capture the delivery confirmation method used for the order: photo, video, signature, or PIN.Shift context
Keep the driver's active delivery work connected to the store and shift context that dispatch uses.Online per store
Use the driver's store or delivery-area availability as part of the delivery operation.One delivery
A delivery, from assignment to the door.
The journey links a ready order to the person making the delivery. Each step preserves the operating context that the store, driver, and delivery workflow need for the handoff.
- 01Dispatch assignsThe delivery workflow can direct an order to a driver through its configured assignment path or an explicit operating decision.
- 02The driver acceptsThe driver works from an assigned delivery in the app with the information needed for the route and handoff.
- 03Pickup at the storeAt pickup, the driver can use the order context and communication path to coordinate with the store.
- 04Navigation and chatRoute guidance and communication support the driver on the way to the delivery destination.
- 05Proof of deliveryRecord the configured delivery confirmation at handoff: photo, video, signature, or PIN.
- 06Delivery recordThe completed delivery remains connected to the order and the operating workflow for follow-up.
Pickup and delivery tracking
From accepting the order to the door.
The Driver App puts the next step in front of the driver: accept the assignment, get to pickup, and keep the customer posted as the delivery moves.
Where you use it: Driver App
Accept and go
- Accept or decline with a tap
- A new delivery arrives as a push notification, and the driver accepts or declines it from the app instead of a phone call.
- Pickup and customer details on screen
- Pickup details and the customer’s location are ready as soon as the driver opens the assignment.
- Several deliveries at once
- Drivers can manage more than one active delivery, accepting orders along a route instead of one at a time.
Get there efficiently
- Get Directions to the restaurant
- A tap opens the phone’s own maps app with the route to the pickup location, so the driver can head there in a few taps.
- Route guidance that avoids delays
- Directions favor the most efficient path available, helping drivers avoid traffic before it slows the delivery down.
Keep the customer posted
- Delivery status the customer can follow
- Customers can follow their delivery from pickup to arrival instead of waiting without any updates.
- A new ETA when something changes
- If a delivery is running late, the customer gets a notification with an updated estimated arrival.
Why it matters
- Less downtime between ordersPush notifications and a one-tap accept mean drivers spend less time waiting on the next assignment.
- Fewer delivery delaysEfficient routing to pickup and to the customer keeps deliveries moving.
- Customers who trust the ETALive status and delay notifications set an expectation customers can rely on.
Messaging
Keep drivers, the business, and customers talking.
A delivery rarely goes perfectly to plan. The Driver App gives drivers a direct line to the people who can help sort it out, without leaving the app or waiting on a phone call.
Where you use it: Driver App
Message drivers and the business
- Reach another driver or the business directly
- Pick who to message from the app, type the message, and send it, whether that is another driver or the business.
- Notified when a reply arrives
- Drivers get a notification for new messages and can find the full conversation in their message history.
- Built for the road
- Coordinate a handoff, flag a delay, or check in with another driver without switching to a separate app.
Customers chat with their driver
- A direct line to the driver
- Customers can message their assigned driver from their order instead of going through a call center or customer service.
- Questions and delivery updates
- Ask a question about the order or get an estimated arrival straight from the driver handling it.
Why it matters
- Fewer calls to supportDrivers and customers resolve most delivery questions directly, which frees the support team for issues that need them.
- Coordination on the roadDrivers can flag a delay, a missed delivery, or an address change as soon as they know about it.
One infrastructure
Drivers are one side of the same system.
The Driver App sits inside the delivery workflow rather than beside it. Store preparation, delivery assignment, driver work, and delivery confirmation remain connected to the order context throughout the handoff.
- Web
- App
- Kiosk
- Phone
- AI agent
Orders · Stores · Dispatch · Drivers · Proof- Merchant App
- POS
- Drivers
- Loyalty & CRM
Control
Organize the delivery operation around the people doing the work.
Driver availability and groupings help an operating team match delivery work to the store or delivery area where it is being performed.
- Driver groups
- Organize drivers around the stores or delivery areas they support.
- Shifts and availability
- Use availability as part of the operating context for delivery work.
- Delivery handoff
- Keep pickup, route progress, and delivery confirmation connected to the driver workflow.
- Delivery records
- Keep completed delivery work connected to the relevant order and operating context.
Put your fleet on one app.
Explore how the Driver App carries a delivery from pickup through route guidance and delivery confirmation.