Bring third-party delivery into the order flow you already run.
When an order is ready, Ordering.co sends the delivery request to the partners connected for that store. Your selection rule can choose a partner or move to the next option when the first one cannot take the order, while the delivery handoff stays attached to the order record.
- Uber DirectOn-demand courierQuote received
- DoorDash DriveOn-demand courierSelected
- LalamoveOn-demand courierDeclined
- Courier
- Assigned
- Customer
- Tracking on your site
Third-party delivery
Use a delivery network without breaking the order flow.
Quotes from each network
The delivery request starts with the order your team is already preparing, so the partner receives the store, customer, and fulfillment context it needs.Fallback between networks
Set a preferred partner or a fallback path for the cases where a delivery option declines or does not fit the order.Choose the delivery model per store
Use a network-only model, combine partners with your own drivers, or reserve a partner for the situations your team defines.Keep delivery context on the order
The delivery handoff stays connected to the original order, giving the store one operational record to follow.What the handoff does for you.
Request a courier from the order
The accepted order becomes the delivery request, so the store does not need to rebuild it in a separate courier workflow.Best quote, or your rule
Choose a preferred partner or location-specific rule so the handoff reflects how that store operates.Fallback when a network says no
A fallback rule gives the order a next delivery option when the first partner cannot take it.Plan coverage with available partners
Review which delivery partners serve each market and location before you make them part of a store’s delivery setup.Set delivery terms for the store
Decide how delivery fees and service areas should be presented in the customer experience for each location.Manual override from Ordering Merchant
Give the operations team a clear path to review a live delivery handoff when an exception needs attention.How it runs
How a network delivery runs.
The handoff uses the same order context your store already works with: readiness, location, delivery choice, and the resulting status all belong to the same operational flow.
Define the exception path your operations team should use before launch, including when a manager needs to intervene.
- 01The order is readyThe store prepares the order in its usual operating flow before the delivery handoff begins.
- 02Quotes are requestedThe delivery request is sent according to the partner connections and rules configured for that store.
- 03A network is selected by ruleThe configured selection rule determines which delivery option should be considered for that order.
- 04A courier is assigned and trackedThe selected partner takes the delivery request, and its delivery progress can remain associated with the order.
- 05Delivered, status back on the orderThe delivery outcome becomes part of the order context that operations and support can review.
Coverage
Own fleet, hybrid or network only.
Third-party delivery can be one part of a store’s last-mile plan. Map the model to the locations, hours, service areas, and operational responsibilities that matter to your team.
Network only
A location can use connected delivery partners as its primary delivery option when that model fits the operation.Hybrid
A location can combine its own delivery operation with connected partners for defined coverage or exception scenarios.
One infrastructure
Treat delivery as part of the order, not a separate handoff.
The delivery setup connects to the catalog, stores, customer details, and order context your team already operates. That gives the store one place to understand the order and its delivery progress.
- Web
- App
- Kiosk
- Phone
- AI agent
Catalog · Stores · Customers · Payments · Orders- Merchant App
- POS
- Drivers
- Loyalty & CRM
Control
When a network takes an order is your decision.
Document which partners, service areas, selection rules, and exception paths each store needs before delivery goes live. Those choices determine how the delivery handoff should operate.
- Rules per store
- Map the delivery partners and preferences that apply to the location.
- Time-of-day rules
- Define the hours and operating scenarios that call for a third-party delivery option.
- Out-of-zone orders
- Plan how delivery requests outside an owned service area should be handled.
- Delivery cost policy
- Define the commercial and operational rules that determine when a delivery option should be used.
Map a delivery handoff for your operation.
Bring a representative store, delivery area, and operating scenario. We can walk through the partner-selection and exception flow your team needs to evaluate.