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Ordering built for aisles, not just menus.

A grocery order is not a menu order. It is a long list, sold by weight and by unit, picked by a person walking the store, with items that run out and a delivery slot the customer chose. Ordering.co handles that shape of order end to end.

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  • Large catalogs
  • Weights and units
  • Scheduled slots

Built for a grocery order

Everything a basket needs that a menu never did.

01

Large catalogs

Categories, subcategories, brands and variants for a store that sells the whole aisle, not a dozen dishes. Search and filters that hold up when the catalog is large.
02

Weights and units

Sell by kilo, by gram, by piece or by pack. Set the step a customer can order in, and let the picked weight settle against the order.
03

Substitutions

When an item is out, the picker proposes a replacement and the customer confirms it before the order is packed. No silent swaps.
04

Scheduled slots

Delivery and pickup windows the customer picks at checkout, with capacity per slot so the store only sells the hours it can serve.
05

Pickers and packers

The picking list lives in the Ordering Merchant app: item by item, aisle by aisle, with the weight or count recorded as it is picked.
06

Delivery zones and fees

Draw the zones each store serves, set the fee rule that applies to each one, and dispatch to your own drivers or a delivery partner.

From the aisle to the doorstep

One order, from the slot the customer picked to the door.

The path a grocery order takes is longer than a menu order's, and most of it happens inside the store. Every step below runs on the same order, visible to the customer and to the staff working it.

  1. 01The customer orders and picks a slotThey build a basket from your catalog, choose weights or units per item, and select the delivery or pickup window they want.
  2. 02A picker works the list in the Merchant AppThe order arrives as a picking list grouped the way the store is walked. Each item is marked as picked, with its weight or count.
  3. 03Substitutions are confirmed with the customerIf something is out of stock, the picker sends a replacement for approval. The customer accepts, swaps or removes the item before packing.
  4. 04The order is packed and handed to deliveryThe final list is packed against the slot, then dispatched to your own driver or a delivery partner, and tracked to the door.

Delivery zones and fees

Serve the streets you can serve, on the terms you set.

Grocery delivery is a local business before it is a logistics one. Ordering.co lets each store define where it delivers and what applies there, then run those deliveries with the fleet of its choice.

  1. 01Zones per storeDraw a delivery area around each location, or several, so customers only see a store that can actually reach their address.
  2. 02Fees by zone or distanceSet the fee rule that applies per zone, by distance, or by order conditions, so each store can reflect how it serves its neighborhood.
  3. 03Your drivers or a partnerDispatch to your own fleet in the driver app, or hand the order to a delivery partner when your drivers are busy.

Per store

What a store sets for itself

  • Delivery zones and their boundaries
  • Fee rules per zone or distance
  • Slot capacity and cut-off times
  • Minimum order conditions
  • Own drivers, partners, or both
  • Pickup hours and pickup points

One infrastructure

The store is the point. The channels are just how people reach it.

Web, apps, phone and AI agents write into the same catalog, the same stock and the same slots. The order lands in the Ordering Merchant app of the store that will pick it, and from there to your POS and your drivers.

One store or many

Open a second store without opening a second system.

A local chain is a catalog problem before it is anything else. Ordering.co keeps one storefront over every location you run, with the catalog, stock and slots that each store actually has.

Multi-store from the start
One storefront, every location. Customers reach the store that serves their address.
Catalog by store
A shared catalog structure, with the items, availability and units each store carries.
Slots per store
Delivery and pickup windows and capacity set by the store that has to staff them.
One view of the group
Orders, pickers and deliveries across every store, from the same data.

See a grocery order picked end to end.

Bring your catalog, your slots and your delivery zones, and we will show you the order running through them.

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