A shared catalog
The agent works with the products, categories, and options your storefront uses.
AI Ordering Agents / WhatsApp
Let customers order in the WhatsApp thread they already use.
AI Ordering Agents can take an order through WhatsApp using the same catalog, stores, payments, and delivery setup as the rest of your Ordering.co operation.
Channels, languages, payments, and handoff rules are configured for the operation.
Two green bowls for delivery, please.
I can help with that. Which location should prepare your order?
Riverside.
Order context readyStore · items · next step
One connected operation
Conversation is the channel. The order still needs the same operational foundation.
WhatsApp ordering is most useful when the conversation works with the information and rules your business already uses to take and fulfill orders.
The right store
Order type, delivery address, and pickup choice connect the conversation to the location that serves it.
Configured payments
Payment follows the gateways configured for the operation.
Human handoff
When a conversation needs a person, the order context can move with the handoff.
From conversation to order
Use the thread to collect the details that make an order actionable.
The customer speaks in a familiar channel. The operation still needs a clear store, the selected items, payment, and the next fulfillment step.
- 01
The customer starts the conversation.
- 02
The agent works the applicable catalog and store.
- 03
Payment follows the configured workflow.
- 04
The order reaches the operation.
Confirmation and status updates continue in the same WhatsApp thread, so customers do not switch to another app to follow their order.
Click-to-chat link
Give customers a link that opens the right conversation.
A click-to-chat link opens a WhatsApp conversation with your number and, if useful, a first message, so customers start the thread without searching. It is a link, not an order form.
Use the complete number
Start the link with the destination number in international format, including the country code.
Add a short opening message
An optional prewritten message helps the customer understand the next step.
Test it on a phone
Open the link on a phone before placing it on a menu, a social profile, or printed material.
Print the QR from the tested link
Create the QR code from the link you tested, and scan the printed proof on iOS and Android before customers see it.
Bring customer conversations into your ordering operation.
See how AI Ordering Agents can work with your menu, stores, and customer journey.