Offer every order type your stores support.
Customers choose delivery, pickup, dine in, curbside, drive thru, or seat delivery on your website, apps, and other channels, and you decide which order types each store offers, whether they need an address, and how your team tracks the handoff.
Pickup, delivery, and dine-in
What you can do
Order types per store
Customers can choose delivery, pickup, dine in, curbside, drive thru, or seat delivery. You set which types each store offers.
Available across channels
Order types appear on your website, mobile web, native apps, kiosks, and call center.
Order type and time together
Customers pick the order type in the same step as when they want the order.
Delivery and pickup settings
Each store sets delivery zones with fees and minimums, and pickup orders skip the delivery time and delivery fee.
QR ordering on premises
Customers can scan a QR code to order from the table, the counter, or the curb.
Default order type
An admin sets the default order type customers see first; if a customer changes it, that choice is remembered across every channel.
Contactless delivery
At checkout, customers choosing delivery can ask the driver to leave the order at the door instead of handing it over. The choice shows in the Business App and Driver app, so the store and driver know how to complete the drop-off.
Seat delivery, and checkout without an address
Turn on seat delivery for stadiums, theaters, or table service, and let order types such as eat in or catering pickup skip the address step at checkout.
Track arrival and handoff in the Business App
Checkout can ask for a table, curbside spot, or vehicle detail, push notifications can tell staff and drivers when the customer is near or has arrived, and the Business App follows each order’s fulfillment type through pickup.
Dashboard
Seat delivery for stadiums, theaters, and table service
Seat delivery is an order type built for venues where the customer's exact seat matters more than an address, alongside delivery, pickup, dine in, curbside, and drive thru.
- Turn it on in Order Types Allowed, the platform-level list of order types your project offers
- Used in stadiums, theaters, or table-service environments
- Can be set as the Default Order Type customers see first
- Its own tab in Checkout by order type, where Driver Tip is hidden by default for this type
- A store still needs to enable it on its own menu before customers see it there
Dashboard
Checkout without a physical address
Some order types don't need a delivery address. Unaddressed Order Types Allowed lets you skip that step at checkout for the ones where it doesn't apply.
- Labelled Set No-Address Order Types, or Unaddressed Order Types Allowed depending on the Dashboard
- Check each order type that should proceed to checkout without an address
- Commonly enabled for eat in or catering pickup, where the customer's location is already known
- If you enable eat in as an order type, also check it here so in-store checkout does not ask for an address
Customer website
A spot or vehicle detail before the order is placed
Table, curbside, or service orders can ask the customer for a spot or vehicle detail as part of checkout, and Place Order stays unavailable until it's entered.
- Table or curbside spot requested during checkout
- A vehicle detail for curbside orders
- Shown as one of the checkout requirements, next to a warning that identifies what is still missing
- Applies only to the order types that need it; other order types do not show it
Dashboard
Order status and push alerts as the customer arrives
The order tracks when a customer is approaching or has arrived at the business, and push notifications for those events can reach administrators, the business, the customer, and drivers.
- Customer almost arrived to business and Customer arrived to business are order statuses in the order's Dashboard timeline
- Both events are also available as push-notification triggers, configured separately for administrators, business owners, customers, and drivers
- Connect the platform to OneSignal first; a saved trigger does not by itself prove a device received the alert
Business App
Every fulfillment type and pickup state in the Business App
The Business App shows the fulfillment type an order needs and follows it through the pickup states that type uses, from acceptance to handoff.
- Delivery, pickup, eat in, curbside, and drive thru each show their own details, such as a table number, spot number, or drive-thru lane, when the order includes them
- Catering and reservation orders can appear as a configured variant with their own scheduling details
- States include Ready for pickup, Customer almost arrived, Customer arrived, Pickup completed by customer, and Order not picked up by customer
- Which states and actions are available depends on the order's current status, its fulfillment type, and the project's configuration
How it works
From setup to the next order.
- 01Turn on the order types you offer
In Available order types, turn on delivery, pickup, dine in, curbside, drive thru, or seat delivery for your platform, then confirm the same types in each store's menu.
- 02Set checkout by order type
For each order type, choose which checkout fields are required, including whether it needs an address or a table, curbside spot, or vehicle detail.
- 03Track the order to its handoff
As the order reaches the store and the customer, push notifications and the Business App follow its fulfillment type and pickup state through completion.
Good to know
- Which order types appear depends on how each store is set up.
- Table, curbside, or vehicle details, arrival pushes, and Business App states depend on the order type and the settings each project turns on.
Related
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Product guide: Available order types