Let customers sign in with a code from Twilio.

Twilio delivers the code. Ordering.co runs the ordering.

Twilio handles message delivery. Ordering.co runs the customer accounts, channels, and orders the code signs customers into:

• More products and features. More than 20 products and more than 1,500 features across websites, apps, marketplaces, kiosks, call centers, loyalty, and delivery.
• Your own branded channels. Customers sign in on your website and apps, under your brand.
• Your design, not a template. Build an ordering experience with your own custom design, with help from our team.
• Built to extend. APIs and MCP, with application source code available on eligible plans.

Why use Twilio with Ordering.co

• No password to remember. Customers log in or sign up with their phone number and a one-time code.
• Fewer fake accounts. Phone verification helps reduce fraudulent sign-ups.
• Codes where customers read them. Send the code by SMS, or by WhatsApp with an approved authentication template.
• Your account, your numbers. Messages are sent from the Twilio numbers you choose.

What Twilio brings

Twilio describes its verification service on Twilio Verify:

• One-time codes across channels, including SMS, WhatsApp, voice, and email.
• Fraud protection against SMS pumping with Fraud Guard.
• Global delivery that handles carrier and regulatory requirements in more than 200 countries and regions.

How a customer signs in

1. The customer chooses to log in or sign up with a phone number on your website or app.
2. Ordering.co asks Twilio to send a one-time code to that number, by SMS or WhatsApp.
3. The customer enters the code.
4. Ordering.co logs the customer in, or creates the new account, and the customer continues to order.

Set up and go live

The Ordering.co Twilio OTP setup guide walks through each step:

1. In the Twilio Console, copy the Account SID and Auth Token from Account Info, and note your SMS number.
2. In the Ordering.co Dashboard, open Settings > Pro > Social login options and paste each value into the SMS Sign-in via Twilio fields.
3. Set Enable Login with SMS OTP and Enable Signup with SMS OTP to Yes for the options you want to offer.
4. For WhatsApp codes, set Enable WhatsApp OTP to Yes and add your Twilio WhatsApp Number and Twilio WhatsApp Template SID.
5. Request a test code and confirm it arrives before you rely on it.

Keep your Auth Token private. Enter it only in the Dashboard, never in emails, tickets, or shared documents.

More ways to sign customers in

• Email codes and social login. The same Social login options page offers email one-time codes and login with Google, Apple, or Facebook.
• Google reCAPTCHA protects sign-up, login, and online orders from automated access. See every option in login and security integrations.
• WhatsApp order notifications keep customers updated on WhatsApp when their order is received and as its status changes.
• WhatsApp Business connects an AI agent that takes orders in WhatsApp conversations.