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Customer story · Restaurant brand

Pupusas, ordered direct.

Pupusería Suiza is a restaurant in San Salvador known for its pupusas. Its ordering website, customer app, driver app, and store app run on Ordering.co.

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Pupusas on white plates on a wooden table with salsa, curtido, and drinks, and the Pupusería Suiza logo
Market
San Salvador, El Salvador
Business type
Restaurant
Apps
Website · Customer · Driver · Store

The operating context

No online ordering and a manual delivery process.

Pupusería Suiza had no online platform for customers to place orders, which limited its reach and cost it sales. Its delivery process was manual and prone to errors, which led to late deliveries, and it had few tools to promote its offerings or run targeted campaigns.

It needed a fast solution, tailored to its brand guidelines, that would strengthen its direct ordering channels and reduce its dependence on third-party delivery platforms.

What Pupusería Suiza needed

  • An online ordering platform.
  • A delivery process with fewer errors and delays.
  • Marketing tools and targeted campaigns.
  • A solution tailored to its brand guidelines.
  • Stronger direct ordering channels and less dependence on third-party delivery platforms.
  • A quick implementation.

How it connects

From the guest's order to the branch and the driver.

Guests order on the website or in the app, for delivery or pickup. The restaurant team works in the store app, and drivers handle deliveries in the driver app.

  1. Guests order from

  2. Ordering.co runs

  3. Branches and delivery

What they built

The apps behind Pupusería Suiza.

Ordering website

A branded website where guests choose delivery or pickup and pick a branch, with its hours and address.

  • Delivery or pickup chosen on the home page.
  • Branch pages with opening hours and addresses.
  • Customized to Pupusería Suiza's brand guidelines.
Explore Ordering Web
Pupusería Suiza website home with the headline La nueva forma de pedir pupusas and delivery and pickup buttons
Pupusería Suiza website listing the Escalón, Antiguo Cuscatlán, and Santa Tecla branches with their hours and addresses

Customer app

A branded app where guests choose how to order, enter their address or use their location, and find the nearest branches.

  • Branches listed with distance and estimated delivery time.
  • Delivery or pickup chosen from the start.
Explore Ordering Apps
Pupusería Suiza customer app start screen with order type, address, and current location options on an orange background
Pupusería Suiza customer app listing the Antiguo Cuscatlán and Escalón branches with distance and estimated delivery time

Driver and store apps

The restaurant team and drivers each sign in to a Pupusería Suiza app to follow orders, with delivery automation behind every order.

  • Order notifications and order lists by status.
  • Delivery time set for each order.
  • Faster, more accurate order fulfillment.
Explore the Driver App
Two phones with a Pupusería Suiza app: the sign-in screen and an order list showing a new order notification
Two phones with a Pupusería Suiza app: the sign-in screen and a delivery time entry screen with a keypad

Results

What changed for Pupusería Suiza.

  • Launched on schedule

    Pupusería Suiza launched the new online ordering solution within the planned timeframe.

  • More direct orders

    A much better user experience brought a surge of direct orders through the website and app.

  • Faster, more accurate deliveries

    Streamlined delivery logistics increased customer satisfaction and loyalty.

  • New and returning guests

    Marketing and loyalty tools helped the restaurant engage customers, increase brand loyalty, and attract new patrons.

  • Lower commission costs

    Paying fewer commissions to third-party platforms saved costs and improved profitability.

Want more orders through your own channels?

Tell us about your branches, menu, and delivery model, and we'll show you how Ordering.co fits.

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