Ordering.coOrdering.co
Talk to Ordering.coStart for free
Menu

Customer story · Restaurant brand

KFC in Kosovo, ordered online from the website to the driver.

KFC in Kosovo needed online ordering with integrated logistics, marketing tools, and a fast launch. Its website, customer app, store app, driver app, and ordering and delivery dashboards run on Ordering.co, customized to KFC's brand guidelines.

Talk to Ordering.coAll customer stories
A KFC restaurant in a historic corner building at dusk, with a red KFC sign on its tower and the Colonel banner over the entrance
Market
Kosovo
Business type
Fast-food brand
Guest channels
Website · Customer app
Operations
Store app · Driver app · Dashboards

The operating context

Online ordering with logistics built in.

KFC is a renowned fast-food brand. In Kosovo, it had no convenient online ordering platform, direct ordering channels were underused, and timely, accurate delivery was a significant challenge.

KFC wanted a fast, customizable solution that followed its brand guidelines, supported marketing and special offers, and could be deployed quickly.

What KFC Kosova needed

  • Online ordering on KFC's website and a mobile app.
  • Integrated logistics for timely and accurate delivery.
  • Marketing tools to promote special offers and drive engagement.
  • An interface, colors, and branding aligned with KFC's brand guidelines.
  • A rapid deployment to meet time-sensitive requirements.

How it connects

From the guest's order to the store and the driver.

Guests order on KFC's website or app. Stores accept orders and set preparation times in the store app, drivers deliver them, and the team follows every order in the ordering and delivery dashboards.

  1. Guests order from

  2. Ordering.co runs

  3. Stores and delivery

What they built

The surfaces behind KFC Kosova's online orders.

Ordering website

Each KFC store has its own menu on the website, with offers at the top, categories such as combos, burgers and wraps, and buckets, and prices in euros.

  • Offer banners and an Oferta section on the store menu.
  • Menu categories and search on one page.
  • Interface, colors, and branding aligned with KFC's guidelines.
Explore Ordering Web
KFC Pejton menu on the KFC Kosova website, with an 11+11 offer banner, menu categories, and offers priced in euros

Customer app

In the KFC app, guests choose a language, enter an address or use their current location, then build an order from the store's menu.

  • Language and address chosen at the start.
  • Menu items with photos and prices in euros.
  • Targeted campaigns and special offers from Ordering.co's marketing tools.
Explore Ordering Apps
KFC Kosova app start screen with language and address fields and a Find business button
KFC Kosova app menu with burgers and box meals priced in euros and a View order button

Store app and driver app

Stores receive new orders in the store app, accept them, and set a preparation time. Drivers work from a separate driver app.

  • New order alerts in the store app.
  • Preparation time set when accepting an order.
  • A separate app for drivers.
Explore Ordering Merchant
Store app showing a New orders have been received alert over the My orders list
Store app preparation time screen with a timer, a number pad, and an Accept button

Ordering and delivery dashboards

KFC's team follows orders from stores across Kosovo in one list, with statuses from acceptance to pickup, and manages delivery from the delivery dashboard.

  • Orders from stores such as Prishtina, Prizren, Peja, Mitrovica, and Ferizaj in one list.
  • Statuses such as accepted by business, preparation completed, and pickup completed.
  • Marketing, loyalty, and business intelligence in the same dashboard.
Explore Ordering Delivery
Ordering dashboard orders list with in-progress orders from KFC stores in Prishtina, Prizren, Peja, Mitrovica, Ferizaj, and Fushe Kosove

Results

What changed for KFC Kosova.

  • A launch on schedule

    The online ordering solution launched within the desired timeframe, so KFC could quickly expand its online presence in Kosovo.

  • More direct sales

    Sales through direct ordering channels increased, reaching revenue KFC had not captured before.

  • More efficient deliveries

    Integrated logistics management made order delivery more efficient, with prompt and accurate service.

  • Campaigns that build loyalty

    Targeted campaigns and special offers increased customer engagement and brand loyalty.

  • Higher customer satisfaction

    The ordering experience led to higher customer satisfaction and positive feedback.

Launching online ordering across a franchise market?

Tell us about your stores, delivery model, and brand guidelines, and we'll show you how Ordering.co fits.

Talk to Ordering.coSee a live demo