Loyalty & CRM integration
Reward your online orders in Spoonity.
Register every Ordering.co order in your Spoonity loyalty program, so customers earn rewards on the orders they place on your own website and apps.
Spoonity runs the loyalty program. Ordering.co runs online ordering.
Spoonity is built for restaurant loyalty. Ordering.co is built for online ordering, so you keep your loyalty program in Spoonity and give your customers a complete ordering experience on your own channels:
- More products and features. More than 20 products and more than 1,500 features across websites, apps, marketplaces, kiosks, call centers, loyalty, and delivery.
- Your own branded channels. Customers order on your website and apps, under your brand.
- Your design, not a template. Build the experience with your own custom design, with help from our team.
- Built to extend. Connect your own tools through APIs and MCP, with application source code available on eligible plans.
Why use Spoonity with Ordering.co
- Online orders count toward loyalty. Every order placed on your Ordering.co channels is registered in Spoonity.
- Matched to the right customer. Each order is registered with the email on the customer’s account.
- Canceled orders stay out. Rejected and canceled orders are voided in Spoonity automatically.
- Linked records. The Spoonity reference is saved on the Ordering.co order, so your team can trace each order across both systems.
What Spoonity brings
Spoonity describes its restaurant loyalty platform on spoonity.com:
- Customized rewards programs built for quick-service restaurants and chains.
- Marketing automation for personalized, segmented campaigns.
- Loyalty analytics with real-time data on program performance.
- Gift and eGift cards and branded mobile loyalty apps.
Spoonity lists Ordering among the online ordering platforms on its integrations page.
How an order reaches Spoonity
- A customer orders on your website or app with the email address on their account.
- Ordering.co sends the order to Spoonity with the customer’s email, items, subtotal, total, and payment method. Orders paid in cash or by card on delivery are sent when they are completed, delivered, or picked up.
- Spoonity registers the order in your loyalty program for that customer.
- Ordering.co saves the Spoonity reference on the order.
- If the order is rejected, fails delivery, or is canceled by the customer, Ordering.co voids it in Spoonity.
Set up and go live
- Talk to us about the businesses that run your Spoonity program.
- Share your Spoonity API key through the secure process our team provides. Each business can use its own key.
- Our team enables the Spoonity integration for your Ordering.co project.
- Place a test order with a customer account that exists in Spoonity and check that it appears there.
- Start taking orders on your channels.
More ways to grow customer loyalty
- Ordering Loyalty runs points, cash wallet, and loyalty levels inside Ordering.co.
- Mailchimp adds the customers who order with you to your Mailchimp audience.
- HubSpot sends new customers and orders to your HubSpot CRM.
Setup
Connect Spoonity once, then every order counts toward loyalty.
- 01Share your Spoonity access
Our team connects your Spoonity account to your Ordering.co project, with a Spoonity API key for each business where needed.
- 02Customers order on your channels
Each order is registered in Spoonity with the customer's email, the items, the subtotal, the total, and the payment method.
- 03Keep loyalty accurate
When an order is rejected or canceled in Ordering.co, it is voided in Spoonity, so customers only earn on orders you fulfill.
Resources
Guides and references.
Questions
Frequently asked questions.
Why connect Spoonity to Ordering.co?
If your loyalty program runs in Spoonity, your online orders should count toward it too. Ordering.co gives you your own branded ordering channels, with more than 20 products and more than 1,500 features, custom design with help from our team, APIs and MCP, and application source code on eligible plans, and registers those orders in Spoonity.
What does Ordering.co send to Spoonity?
Each order is sent with the customer's email, the Ordering.co order number as the receipt number, the subtotal, the total, the payment method, and each item with its name, category, price, and quantity.
How is the customer matched in Spoonity?
By the email address on the customer's Ordering.co account, which Ordering.co sends as the Spoonity card number.
When is an order registered?
Orders paid online are registered as soon as they are placed. Orders paid in cash or by card on delivery are registered when they are completed, delivered, or picked up.
What happens if an order is canceled?
When an order registered in Spoonity is rejected, fails delivery, or is canceled by the customer, Ordering.co voids it in Spoonity.
Can each business use its own Spoonity account?
Yes. Each business can have its own Spoonity API key, so multi-brand and multi-location groups can keep their programs separate.
Bring your online orders into your Spoonity program.
Tell us which businesses run Spoonity and which ordering channels you want to launch, and we will help you connect them.