Reward repeat customers with loyalty built into Ordering.co.

Loyalty built into your ordering channels

Ordering Loyalty is not a separate tool bolted onto your store. It is part of Ordering.co, so your rewards live where your customers already order:

• More products and features. More than 20 products and more than 1,500 features across websites, apps, marketplaces, kiosks, call centers, loyalty, and delivery.
• Your own branded channels. Customers earn and redeem on your website and apps, under your brand.
• Your design, not a template. Build the experience with your own custom design, with help from our team.
• Built to extend. Connect your own tools through APIs and MCP, with application source code available on eligible plans.

Why use Ordering Loyalty with Ordering.co

• One system to run. Menus, orders, customers, and rewards are managed in the same Dashboard.
• Rewards tied to real orders. Points are earned on the order subtotal of orders placed with participating businesses.
• Rules per business. Decide which businesses take part and where customers can earn or redeem.
• A reason to come back. Loyalty levels give your best customers a goal and a status to reach.

What Ordering Loyalty brings

• Loyalty points. Set what customers earn on the order subtotal and what points are worth at checkout, with an optional maximum and expiration for each business.
• Cash wallet. Give customers a wallet balance for rewards, promotional credits, or refunds on canceled orders, and let them use it at checkout.
• Loyalty levels. Create levels with a name, an image, an accumulation rate, the points required, a maximum, and an expiration.
• Customer wallet management. Add or reduce a customer’s points or wallet money from their record, with a full transaction history.
• Customer views. Customers see their Cash wallet and Loyalty points balances, activity, and level on your website.

How it works

1. You set point values and choose the businesses that take part in the program.
2. A customer signs in and orders from a participating business on your website or app.
3. When your team completes the order, points are added to the customer’s loyalty balance.
4. On a later order, the customer uses points or cash wallet credit at checkout for all or part of the total, and pays the rest with another method.
5. The customer reviews balances, activity, and level in their account, and your team can see the same history in the Dashboard.

Set up and go live

The Ordering.co points wallet and levels guide walks through each step:

1. Make sure the points-and-levels add-on is enabled for your project and that you have administrator access.
2. In the Ordering.co Dashboard, open Addons > Points wallet and levels and select Points wallet.
3. On the General tab, set Points redemption and Points accumulation, choose whether canceled orders refund to points, and save.
4. On the Businesses tab, turn on Status, Redeem, and Accumulation for each participating business, and set a maximum or expiration where you need one.
5. Open Levels, select Add new level, and create the levels for your program.
6. To offer a cash wallet as well, enable the cash wallet add-on and choose it as a refund destination in Settings > Refund Settings if your refund policy uses it.

More ways to grow customer loyalty

• Spoonity registers your Ordering.co orders in a Spoonity loyalty program.
• Mailchimp adds the customers who order with you to your Mailchimp audience.
• HubSpot sends new customers and orders to your HubSpot CRM.