Choose how online orders reach your Clover POS.

Compare how each channel connects to Clover

Start with where the customer places the order. Use Ordering.co for your own website or app. For orders placed on a marketplace, choose its Clover connection or a separate connector. In those routes, the marketplace or connector sends the order to Clover. A courier can deliver a direct order without taking the order from the customer.

Order source and route	What the connection handles	What to check at your store
Your website or app → Ordering.co → Clover	For the direct connection, confirm the Clover menu import and the order details sent back to the matching Clover merchant account. Ordering.co runs the online ordering channel.	Check the order type, modifiers, taxes, instructions, and customer details. For an online payment, verify the External Payment record in Clover against the actual charge.
DoorDash Marketplace → Clover	DoorDash’s Clover guide uses the Clover online menu and sends marketplace orders into Clover.	Track the Dasher in DoorDash. DoorDash holds scheduled orders until closer to fulfillment and sends them to Clover as ASAP. Check cancellations and refunds against the process in the guide.
Uber Eats → Clover	Uber Eats documents menu, pricing, availability, and order sync after linking the store.	Match the active Uber Eats account and location. Confirm the menu in Uber Eats Manager, then test order receipt, status, and cancellation.
Grubhub → Clover	Clover’s Grubhub setup uses Clover inventory to build the Grubhub menu and sends orders into Clover.	Confirm the account with Grubhub. Check the published menu, the order in Clover, and which system handles status and refunds.
Multiple marketplaces → Deliverect → Clover	Deliverect’s Clover guide describes aggregating marketplace orders into Clover and syncing menus from the POS. Use the Ordering.co–Deliverect integration if you also want to connect Ordering.co as a sales channel.	Verify menu publishing and status mapping per channel. Deliverect’s status guide distinguishes what its own tools show from what reaches the POS or the channel.

For delivery of orders placed on Ordering.co, choose your fleet or a courier such as DoorDash Drive or Uber Direct, subject to availability at the store. Ordering.co manages the order and requests delivery from the configured provider. The Clover POS connection handles the order record. If you take the order through Clover Online Ordering instead, Clover documents a separate DoorDash Drive setup.

Pilot menu, orders, status, and exceptions

For a reference pilot, use one US restaurant with a Clover Flex 3 on Clover’s Android 10 platform. Clover’s device specifications identify that generation and OS. Record the actual Clover software build, enabled apps, and merchant location. Use the Ordering.co Clover scope guide to confirm that your device and the intended data flows are eligible. For a different country, device, or software build, confirm the scope and repeat the pilot.

1. Menu. Change the price of a sample item, add a required modifier, and mark the item unavailable and then available again. Confirm that each enabled storefront shows the right price, modifier, and availability after the configured update.
2. Order and payment. Place a test delivery order and a test pickup order per route. Match the channel order ID to one Clover order for the correct location and type. Compare line items, modifiers, taxes, fees, and payment amount. For a prepaid Ordering.co order, check the External Payment entry and reconcile it against the processor that took the payment.
3. Status. Record where staff accept the order, mark it ready, and confirm pickup or delivery. Check what the customer sees. Note each status that stays in the marketplace, connector, or courier tool and who watches it.
4. Exceptions. In the test setup, try an unavailable item, a cancellation after acceptance, and a connector interruption followed by a retry. Check where staff see the failure, who cancels or refunds it, and that recovery leaves a single order and the correct payment record.

Open each channel after staff can trace a normal order and resolve its exceptions. Use the POS setup guide to review the connection state for each store.