Keep customers posted from order to arrival.
Customers see their order’s status in real time, get notified by email, text, or push notification at every stage, and follow the driver’s live location and estimated arrival for deliveries.
Order tracking and notifications
What you can do
Real-time status updates
Customers see their order’s status from confirmation to pickup or delivery.
Notified at every stage
Automatic updates go out when the order is received, being prepared, and ready.
Choose the channel
Send updates by email, text message, or push notification, whichever fits the business and its customers.
Push notifications per status change
Customers with the app installed get a push notification every time the order status changes.
Configurable by user level
Choose which notifications are sent and which user level receives them.
Live driver tracking
Customers follow the driver’s live location and estimated arrival on a map.
Works beyond food
The same order status and tracking apply to groceries, packages, or anything else delivered.
Eat-in status updates
Dine-in customers see order status through in-restaurant displays, text, email, or the mobile app.
Website and apps
Real-time status from confirmation to delivery
Customers can check on their order at any point after placing it, instead of wondering what’s happening after checkout.
- A confirmation with the store’s address, phone number, and estimated pickup or delivery time arrives when the order is placed
- Updates arrive as the order is received, being prepared, and ready for pickup or delivery
- Customers can log in at any time to see the current status and estimated time
- Store teams can see how long orders take to prepare, which helps them spot delays
Dashboard settings
Email, text, or push, the customer’s choice
A business chooses which channels carry its order updates, and the platform keeps sending them on every status change.
- Send updates by email, text message, or push notification through the mobile app
- Customers are notified when the order is confirmed, being prepared, and ready for pickup or delivery, and about delays or changes
- Push notifications trigger on every status change for customers with the app installed
- Configure which notifications go out and which user level receives them
- Customers who haven’t enabled notifications are prompted to turn them on, while their choice to keep them off is respected
In-restaurant and mobile
Keep dine-in customers posted too
Status updates aren’t only for delivery and pickup; dine-in customers can follow their order while they wait at the table or the counter.
- In-restaurant displays show each order’s status as it’s prepared, so customers know when food is ready
- Text or email notifications keep dine-in customers updated on their order status
- The mobile app can also show dine-in order status in real time
Website and apps
Follow the driver from pickup to the door
For deliveries, customers see the driver’s live location on a map from the moment they leave the store until the order arrives.
- See the driver’s live location and estimated arrival time on a map
- Tracking starts when the driver leaves the store and continues until delivery
- Works for food, groceries, packages, or anything else delivered through the platform
- Helps customers plan to be available when the order arrives
How it works
From placed to delivered.
- 01Order confirmed
The customer gets a confirmation with the store’s address, phone number, and an estimated pickup or delivery time.
- 02Status updates arrive
The customer is notified as the order is received, prepared, and ready, through the channel they’ve chosen.
- 03Follow the driver
For deliveries, the customer watches the driver’s live location and estimated arrival on the map.
- 04Delivered, and confirmed
The order status updates to delivered; see Proof of delivery for how drivers confirm the handoff.
Good to know
- Order tracking and status updates for deliveries depend on an order assigned to a driver using the Driver app.
- For how a business assigns, monitors, and manages drivers, see Driver Manager.
Related
See all featuresSee how it fits your operation.
Start a free trial, or walk through your setup with the Ordering.co team.