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Customer story · Restaurant brand

The Italianni's ordering experience, built for Mexico.

Italianni's, an Italian restaurant chain with a strong presence in Mexico, takes online orders and catering requests through a branded, responsive website on Ordering.co, designed to look like its US experience.

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Italianni's ordering website for the Patriotismo location, with delivery and pickup options, a pizza banner, and menu categories
Market
Mexico
Business type
Italian restaurant chain
Channel
Responsive ordering website
Order types
Delivery · Pickup · Catering

The operating context

Growing demand, and a brand to keep consistent.

Italianni's is an Italian restaurant chain with a strong presence in Mexico. Demand for online ordering and catering requests was increasing, and the company needed a fast, reliable way to handle it with proper delivery logistics.

Italianni's also operates in the United States, so the Mexican ordering experience had to reflect the brand and look as close as possible to the solution used there.

What Italianni's needed

  • Online ordering and catering requests on one platform.
  • Capacity for large order volumes without losing the user experience.
  • Integration with its existing business processes.
  • Delivery logistics for proper delivery.
  • A design customized to match the US experience.

How it connects

From the guest's order to the restaurant and delivery.

Guests choose a location and delivery or pickup on the Italianni's website. Ordering.co centralizes the orders and handles delivery logistics and loyalty.

  1. Guests order from

  2. Ordering.co runs

  3. Restaurants and delivery

What they built

One ordering website for desktop and mobile.

Ordering website

Guests choose a restaurant location, pick delivery or pickup, and browse the menu by category. Each dish opens with its photo, description, and quantity.

  • Branding and design customized to match Italianni's US experience.
  • Delivery or pickup for each location.
  • Menu categories in the brand's own style.
Explore Ordering Web
Italianni's website dish window for Omelette Leggero, with a photo, description, special instructions field, and quantity

Responsive mobile website

The same website adapts fully to phones, so guests get the same locations, menu, and ordering options on mobile.

  • A fully responsive ordering website.
  • A consistent experience across channels.
Explore Ordering Web
Italianni's ordering website on a phone, with the Patriotismo location, delivery and pickup options, and a pizza banner
Italianni's mobile website showing the Omelette Leggero dish with its description and quantity

Results

What changed for Italianni's.

  • Launched on time

    The new website launched on time, and its more intuitive experience increased sales from direct ordering channels.

  • Centralized operations

    The platform centralized Italianni's operations, streamlined logistics, and reduced delivery times.

  • More repeat customers

    Marketing and loyalty tools helped drive sales and increase customer retention.

  • Online ordering and catering covered

    Italianni's met its online ordering and catering needs while keeping the brand consistent across channels.

Bringing your restaurant brand's ordering to a new country?

Tell us about your brand, order types, and delivery model, and we'll show you how Ordering.co fits.

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