Answer customers in real time with Intercom live chat.

Intercom handles the conversation. Ordering.co runs the order.

Intercom gives your team a place to talk to customers. Ordering.co runs the ordering channels and orders those conversations are about:

• More products and features. More than 20 products and more than 1,500 features across websites, apps, marketplaces, kiosks, call centers, loyalty, and delivery.
• Your own branded channels. Live chat appears on your own ordering website, under your brand.
• Your design, not a template. Build an ordering experience with your own custom design, with help from our team.
• Built to extend. APIs and MCP, with application source code available on eligible plans.

Why use Intercom with Ordering.co

• Help at the moment of the order. Customers ask questions on your website instead of leaving to find a phone number or email.
• Real-time support. Your team answers visitors and customers as they browse and check out.
• Two fields to set up. Turn on the integration and paste one value from Intercom.
• Your workspace, your team. Conversations go to your own Intercom account.

What Intercom brings

Intercom describes its product on its website as a complete system for human and AI customer service:

• Intercom Helpdesk, with an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot.
• Fin AI Agent, which works across multiple channels.
• A natively integrated AI agent in the helpdesk that learns from customer interactions.

How a customer gets help

1. A customer browses your Ordering.co website and has a question about an order.
2. They open the Intercom chat launcher.
3. The message arrives in your Intercom workspace.
4. Your team replies in real time, and the customer continues to order.

Set up and go live

The Ordering.co Intercom Messenger setup guide walks through each step:

1. In Intercom, open Settings, then Channels > Messenger.
2. Open the Install tab, select Install for web, and enable Messenger API.
3. Copy your app_id from the install snippet.
4. In the Ordering.co Dashboard, open Settings > Pro > Integrations, set Activate Intercom Integration to Yes, paste the value into Enter Intercom API Key, and select Save.
5. Open your website and confirm the chat launcher opens and messages reach your workspace.

Keep your Intercom values private. Enter them only in the Dashboard, never in screenshots, tickets, or shared documents.

More ways to reach customers

• OneSignal sends push notifications when an order changes status.
• WhatsApp Business connects an AI agent that takes orders in WhatsApp conversations.