POS integration
Run online orders from your Oracle Simphony POS.
Import your Oracle Simphony menu into Ordering.co and send every online order to Simphony as a check, with kitchen progress coming back to your customers.
How Oracle Simphony works with Ordering.co.
The menu comes from Oracle Simphony. Orders go back to Oracle Simphony. Ordering.co adds what online ordering needs in between.
Oracle Simphony POS
- 3Enrich it online
Add what Oracle Simphony does not have, such as images, categories, and subcategories, from the Ordering.co Dashboard.
Order route
- 4Injected into Oracle Simphony
Each online order goes straight into Oracle Simphony and follows the workflow your staff already use.
- 5Delivery assigned
Combine it with Ordering.co delivery to auto-assign delivery companies or your in-house drivers.
Order status updates in Oracle Simphony and Ordering.co at the same time.
Oracle Simphony runs the restaurant. Ordering.co runs online ordering.
Oracle Simphony is built for the point of sale, from the counter to the kitchen. Ordering.co is focused on online ordering, so you keep Simphony where it is strongest and get a much more powerful ordering operation online:
- More products and features. More than 20 products and more than 1,500 features across websites, apps, marketplaces, kiosks, call centers, loyalty, and delivery.
- Your design, not a template. Build an ordering experience with your own custom design, and our team helps you customize it.
- Built to extend. Connect your own tools through APIs and MCP, with application source code available on eligible plans.
- Delivery included. Auto-assign delivery companies or your in-house drivers, with order status kept in step with Simphony.
Why use Oracle Simphony with Ordering.co
- One menu to maintain. Keep family groups, menu items, prices, and condiments in Simphony and import them to your online stores instead of editing two menus.
- Orders land where your team already works. Online orders open as checks in the location’s revenue center, named so staff can spot them, with no manual re-entry.
- Totals match the POS. Each order is priced by Simphony before the check is created, so online and in-store totals agree.
- Customers see progress. Kitchen progress in Simphony updates the order in Ordering.co, and cancellations made online reach Simphony.
What Oracle Simphony brings
Oracle describes Simphony Point of Sale as a cloud point of sale for restaurants of all sizes:
- Point of sale for every format, from quick service and fast casual to table service restaurants and cafés.
- Kitchen display systems and staff tools for taking and fulfilling orders.
- Reporting and analytics, plus labor management, across one or many locations.
How orders move between Ordering.co and Oracle Simphony
- The customer orders on your website or app and confirms at checkout.
- Ordering.co sends the order to the store’s Simphony location and revenue center, with the order type that matches delivery, pickup, or dine-in.
- Simphony prices the order, and a check opens with the items, condiments, customer contact details, and the pickup or delivery time.
- As the kitchen works the check, its progress comes back to Ordering.co.
- If the order is cancelled in Ordering.co before the check is closed, the cancellation is sent to Simphony.
Set up and go live
- Share your Simphony organization, revenue center, and the order types, tender, discount, and service charges online orders should use.
- Choose whether to connect all your Ordering.co stores at once or one store at a time.
- Link each store to the Simphony location that serves it.
- Decide which family groups, items, or condiments to leave out of online ordering, then sync the menu.
- Place a test order and confirm the check opens in the right revenue center.
The Set up POS systems guide shows where to follow each store’s connection status in the Ordering.co Dashboard.
More ways to use Oracle Simphony
- Mokka connects Oracle Simphony through Softlogy’s Mokka middleware.
- Deliverect connects many POS systems and sales channels through one integration partner.
Setup
Connect Simphony once, then run online orders from the POS.
- 01Configure the Simphony connection
Enter your Simphony organization and revenue center, and map the order types, tender, and charges that online orders should use.
- 02Link each store to a Simphony location
Connect all your Ordering.co stores at once or one store at a time, choosing the Simphony location that serves each one.
- 03Sync the menu and go live
Import family groups, menu items, and condiments from Simphony. New online orders then open as checks in the location's revenue center.
Resources
Guides and references.
Questions
Frequently asked questions.
Oracle Simphony already offers mobile ordering. Why add Ordering.co?
Simphony is built around the point of sale. Ordering.co is built for online ordering, with more than 20 products and more than 1,500 features, custom design with help from our team, APIs and MCP, and application source code on eligible plans. You keep Simphony running your restaurants and run a far more complete online operation on top of it.
What does the Oracle Simphony integration sync?
Your menu comes from Simphony, with family groups as categories, menu items with their prices, and condiments as options. Online orders are created as Simphony checks with the items, condiments, customer contact details, pickup or delivery time, and any discount, delivery fee, service fee, or driver tip you map. Kitchen progress in Simphony comes back to Ordering.co, and cancellations made in Ordering.co are sent to Simphony.
How are delivery, pickup, and dine-in orders handled?
Each Ordering.co delivery type maps to the Simphony order type you choose, so delivery, pickup, and dine-in orders open in the revenue center with the right type. Dine-in checks carry the table or spot number.
What happens with orders scheduled for later?
Scheduled orders are sent to Simphony with a fire time shortly before the requested pickup or delivery time, so the kitchen starts them when they are due.
Can I keep some Simphony items out of online ordering?
Yes. You can leave out specific family groups, menu items, condiment groups, or condiment items, so only what you want to sell online reaches your stores.
Can I connect several locations?
Yes. Each Ordering.co store links to its own Simphony location, and you can connect every store in one pass or one store at a time.
Bring your online orders into Oracle Simphony.
Tell us how many locations and revenue centers you run on Simphony and which ordering channels you want to launch, and we will help you plan the connection.