Take orders on WhatsApp. No AI, no surprises.
Customers write to your business number and a guided bot takes it from there: store, delivery or pickup, location, menu, payment, and live tracking. Every conversation follows the same flow, and every order lands in your Dashboard like any other.
WhatsApp ordering bot
What you can do
A guided flow, not a chatbot
Customers tap buttons instead of typing. The bot asks only what the order needs, so every order arrives complete and the bot never improvises an answer.
No AI usage
The bot is fully rule-based. There are no AI models behind it and no AI usage costs.
No sign-up for customers
The bot takes the customer’s name and phone number from their WhatsApp profile and creates the customer record for you.
Smart store and order-type steps
With one store, the bot selects it automatically. With only delivery or only pickup enabled, it skips the question.
Exact delivery locations
Customers share a WhatsApp location pin or select the point on a map, and the bot saves it for their next order.
Your menu inside the chat
A button opens your menu with products, options, photos, and prices in your brand colors, right inside WhatsApp.
Online payment
Customers pay through a secure payment link and come straight back to the WhatsApp conversation, where the bot confirms the order.
Live order tracking
Status updates arrive in the same thread. Customers can follow several orders at once and watch the driver on a live map.
Your words, your language
Edit the welcome and support messages, the support contact, and the text of every message the bot sends, in each language you serve.
Managed in Connect
Create, connect, customize, and test bots from Connect → WhatsApp bots in the Dashboard you already use. One bot per WhatsApp number.
How it works
From a message to a delivered order
- 01The customer writes to your number
Any message starts the order. The bot greets the customer with your welcome message.
- 02Store, order type, and location
The bot confirms the store, delivery or pickup, and the exact delivery location.
- 03Menu and payment
The customer fills the cart in your menu and pays online without leaving the conversation.
- 04Your team fulfills it
The order reaches the Dashboard and the Business App, and the customer follows it live in WhatsApp.
Good to know
- The bot answers from a WhatsApp number registered on Meta’s WhatsApp Business Platform. Meta’s business verification is part of the setup.
- The bot answers customers who write to you. It does not send bulk promotional messages.
- For free-text conversations, see WhatsApp AI ordering.
Related
See all featuresSee how it fits your operation.
Walk through your setup and the products your operation needs with the Ordering.co team.
Product guide: Set up a WhatsApp ordering bot