See how your AI ordering agents are performing.
Review every agent's performance, today's AI orders, the dashboard's home cards, monthly reports, and every conversation, all inside the AI Agents dashboard.
AI agent analytics
What you can do
Agent performance cards
Every AI agent's card shows its daily messages, success rate, and average response time in real time.
Turn agents on or off
A status toggle activates or deactivates any agent with a single click.
Today's orders at a glance
See today's order count, revenue, active orders, and completed orders.
Order status tabs
Review orders by Active, Completed, Cancelled with its reason, or All Orders.
Order and chat detail
Open the chat log, the itemized receipt, the delivery address, and the fulfilling store behind any order.
Dashboard home cards
Review revenue, orders, agent performance and errors, AI Popular Items, Hours Saved vs. Human, Sales Recovered by AI, and Return on Investment, filtered by day and store.
Monthly reports
Generate an Executive Summary and a Performance Analysis for the month, year, and business you choose.
Conversation filters
Filter conversations by status or reason, review transcripts, and open the order behind any chat.
AI Agents dashboard
Every agent's performance in one view.
The AI Agents dashboard is the central hub for your whole fleet of agents. Each agent's card shows its real-time performance, and a single toggle turns it on or off.
- Daily message counts, success rate, and average response time shown on every agent's card
- Conversion rate and average first response time shown for WhatsApp and web agents alike
- A status toggle activates or deactivates any agent directly from its card
- Each agent's configuration sets the language and franchise ID it uses
- Each agent is created for a channel and a brand
AI Agents dashboard
Every order an agent takes, reviewed in one place.
The orders dashboard is built for reviewing automated orders and auditing AI interactions, not for manual order entry.
- Today's orders, revenue, active orders, and completed orders for the current day
- Active, Completed, Cancelled (with its rejection reason), and All Orders tabs
- Each order card shows its ID, timestamp, status, customer name, phone, location, and items
- The Chat button opens the AI Conversation Messages log for that order
- The Details view shows the itemized receipt, the delivery address, and the fulfilling business location
- A search bar and a business dropdown filter the list by order, customer, or store
AI Agents dashboard
The dashboard's home view.
The dashboard's home view brings together the agent, order, customer, and performance cards shown for your account, with filters to review activity.
- Today's revenue and order count
- Agent performance and agent errors
- AI Popular Items, useful for reviewing which items may need a stock check
- An Hours Saved vs. Human card
- A Sales Recovered by AI card
- A Return on Investment card
- Inconvenience alerts and changes in agent performance to investigate
- Filters by day and by store
AI Agents dashboard
A monthly report for the month, year, and business you choose.
The reports area generates the report types available for a selected month, year, and business, ready for download.
- Choose the month, year, and business, or view all businesses aggregated
- The Executive Summary shows total orders, total revenue, human hours saved, and top-performing items
- The Executive Summary includes a Return on Investment section
- The Performance Analysis shows success rate, average response time in milliseconds, and average cost per conversation
- Reports download as PDFs for sharing outside the dashboard
AI Agents dashboard
Every conversation, with the order behind it.
The AI Conversations view shows conversations, their linked orders, and the performance metrics available for review.
- Total Chats, Active Sessions, and Completed Orders at the top of the view
- Success Rate and Abandoned percentages next to those totals
- A status filter for active, closed, or writing conversations
- A reasons filter for abandoned or failed chats
- A business selector to review one store at a time
- View Order opens the customer, delivery address, items, and modifiers behind a completed chat
- View Chat opens the full transcript of any conversation
- Response time shown per chat
How it works
From setup to the next order.
- 01Open the dashboard and choose a period
Open the AI Agents dashboard and choose the day, month, or store you want to review.
- 02Review agents, orders, and conversations
Check agent performance cards, the orders dashboard, and AI Conversations for that period.
- 03Generate the monthly report
Choose the month, year, and business, then generate the Executive Summary and Performance Analysis.
Good to know
- These metrics and cards reflect the period, store, and filters chosen in the AI Agents dashboard.
- WhatsApp and web agents appear together in the same AI Agents dashboard, each with its own card.
Related
See all featuresSee how it fits your operation.
Start a free trial, or walk through your setup with the Ordering.co team.
Product guide: AI Agents dashboard