Ordering channels
Review the website, customer app, and kiosk channels that fit the way customers place orders with your kitchen.
Cloud kitchen
Connect the channels and operations behind your kitchen.
Evaluate the ordering, delivery, management, and marketing workflows your cloud kitchen needs—and organize them around one operating model.
Kitchen operationOrderingDeliveryManagementMarketing
Operating map
Start with the systems that meet at the kitchen.
Each part of the operation has a different job. Review the workflows together before selecting the products and configuration for your implementation.
Delivery workflows
Map routing, dispatch, tracking, and driver workflows against the delivery requirements of your operation.
Operations
Bring the store, dashboard, invoicing, communication, and reporting tools into one operating conversation.
Multi-brand order flow
Follow each brand from its channel to the kitchen.
For five brands and three ordering apps, first map which business and channel each order belongs to. A shared queue is useful only when the connected channels deliver the right order details.
1 · Brand and connected channel
Keep each brand’s menu, prices, modifiers, availability, and location mapping clear. Owned ordering channels and enabled marketplace connectors can feed the operation; confirm each app’s connector and project access rather than assuming every channel is included.
2 · Shared merchant queue
Use Ordering Merchant to receive and manage the orders that reach Ordering.co. Confirm the brand, store, items, modifiers, payment context, and promised time on a test order from every channel. Assign who accepts, prepares, and resolves a failed or duplicate handoff.
3 · Confirmed KDS or POS handoff
If your kitchen uses a KDS or POS, review the actual connector and receiving system. Verify item/modifier mapping, station routing where supported, acceptance, status, failures, and retries. Seeing an order in Merchant does not prove a kitchen screen or POS received it.
A shared screen does not remove preparation or delivery bottlenecks. Pilot peak demand, simultaneous orders, unavailable items, and delayed pickups, then agree capacity, staffing, and exception handling before expanding.
Website Customer app Kiosk
Ordering channels
Configure channels around how customers reach you.
Review the customer-facing ordering channels that fit your operation, then connect them to the delivery and management workflows selected for your implementation.
Planning points
Make the decisions that shape the operating model.
Payments
Confirm the payment providers supported for the selected product, country, and agreement.
Marketing
Plan campaigns around the audiences, permissions, and channels available to your operation.
Review
Use the selected tools to examine the signals that matter to your cloud kitchen operation.
Cloud kitchen operations