Orders and delivery
Customers rate the order and the driver on a Terrible-to-Great scale, with quick tags like "Fast and efficient" or "Followed instructions," plus a free-text comment.
Customer feedback
Hear the moments that shape the customer experience.
Advanced Reviews gives your team a structured way to consider customer feedback across orders, products, and delivery or service interactions.
Review collection, moderation, reporting, and visibility depend on the products and configuration selected for your operation.
01 Collect the relevant signal02 Review the context03 Set visibility rules
A considered feedback model
Turn individual comments into a useful operational conversation.
Feedback is most useful when the team can connect it to the ordering moment it describes. Start with the signals you need to understand, then define how they should be handled.
Products
Customers can also rate individual items, with tags such as "Tasty," "Good portion size," "Wet or leaky," or "Cold or melted."
Reviews Manager
Your team reviews every rating from Business Intelligence, organized by business, driver, and customer, with a visibility toggle for each one.
The operations view
Give feedback a place in the team’s review rhythm.
Open Business Intelligence > Reviews Manager to see every business, driver, or customer with an average rating, then open one to read its individual reviews on the same scale customers used.
- Search or browse by business, driver, or customer, and sort by date or rating.
- Read each review's rating, tags, and free-text comment.
- Toggle whether a specific review stays visible to customers.
- Reply publicly to a review from Reviews Manager, so your response appears alongside it.
Review plan
Start with the questions your operation can act on.
Keep the feedback model specific to your channels, service flow, and team responsibilities.
Talk to Ordering.co
Make customer feedback easier to review with intent.
Tell us which ordering and service moments your team wants to understand, moderate, and act on.