Offer presentation

Give every offer a clearer place in the ordering journey.

Ad Banners help teams plan how promotional messages can appear alongside the products and moments that make them relevant.

Ad banner illustration

The design question

A banner is part of the customer experience, not just a promotional surface.

Start with the offer, the intended audience, and the step in the journey. Then confirm placement, targeting, data use, and measurement for the products in scope.

Capability areas

Build a deliberate banner plan.

Use these areas to define the targeting, testing, and personalization that fit your configuration.

01

Creative direction

Connect banner creative with the offer or message the customer should understand.

02

Placement and context

Consider where a banner belongs in the ordering flow and what content surrounds it.

03

Audience criteria

Discuss the segments or conditions that may determine who sees an offer.

04

Message recall

Use a clear, relevant message instead of assuming attention or conversion.

05

Review and refinement

Define what feedback or data the team needs before changing creative or placement.

06

Offer context

Keep the banner aligned with the catalog and conditions it is intended to support.

Placement with purpose

Match the message to a useful moment.

Place banners around the customer journey, the content that surrounds them, and the operating rules of your experience.

  • Which ordering step is appropriate for this message?
  • Which audience and conditions need to be defined?
  • What evidence will guide a later revision?
Ad banner placement illustration
A banner placed in an ordering flow.

Plan promotions as part of the ordering experience.

Bring the audience, offer conditions, and customer journey into the same conversation.