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Custom Orders · On-Demand Errand Service

Stop saying no
to revenue that
isn't on the menu.

Custom Orders turn your platform into a fully functional on-demand errand service. Customers request any pickup, drop-off, or purchase. You set the weight, distance, and per-km pricing. Your fleet handles the rest — at your prices, on your rules.

Start your 2-week free trial
No credit card required · Full platform access · Cancel anytime
9:41 LIVE · ETA 6 MIN PICKUP 🛵 DROP-OFF 👤 Luis G. · Moto ★ 4.9 · 1,240 orders 📞 DECLARED VALUE $450 MXN DELIVERY FEE $68 MXN Approaching drop-off NEW REQUEST Custom order 3.4 km · $68 MXN AUTO-CALCULATED $68.00 MXN 3.4 km × $20/km Live tracking on
kg·max
Set the weight cap your fleet can safely handle
$/km
Dynamic pricing auto-calculated from distance
km·max
Keep every errand inside your profitable radius
Live
Real-time driver tracking from pickup to drop-off
The Customer Experience

From tap to tracking
in under a minute.

Your customers see a single new button on your storefront. What happens next is a complete errand request, pricing engine, and live-tracking experience — all native to your platform.

9:41 📍 Centro, GDL Search shops & errands NEW Custom Order Need anything else? Tap to request a pickup → Nearby shops
01 · One tap to request
9:42 PICKUP Av. Vallarta 1100 DROP-OFF Calle Independencia 32 ITEM LIST 📦 Black bag · keys inside 💊 Pharmacy prescription 3.4 KM · DELIVERY FEE $68.00 MXN Confirm
02 · Pinpoint, list, declare value
9:48 LIVE · ETA 6 MIN 🛵 👤 Luis G. · Moto ★ 4.9 · 1,240 orders 📞 DECLARED VALUE $450 MXN DELIVERY FEE $68 MXN 📍 Approaching drop-off
03 · Watch it happen, live
Your Rules · Your Margins

Three numbers stand between you and chaos.

You stay in complete control of your logistics from day one. Set three guardrails in the admin dashboard and the system enforces them automatically — on every request, from every customer.

KG
Maximum order weight The cap your fleet can actually carry. Bikes, mopeds, or vans — match the rule to your vehicles.
$/km
Delivery fee per kilometer Dynamic pricing that auto-calculates from distance. No quoting, no negotiating, no margin leaks.
KM
Maximum delivery distance Every errand stays inside your profitable operational radius. The button hides when customers are out of range.
Admin Dashboard · Custom Orders Settings
Enable Custom Orders
Maximum Order Weight
15
kg
Delivery Fee Per Kilometer
$20.00
MXN / km
Maximum Delivery Distance
8
km radius
Save changes →
How It Works

Four steps from idea to delivered.

The whole flow — admin setup, customer request, fleet dispatch, live tracking — happens on your existing Ordering.co platform. No new tools. No new logins.

STEP 01
Set your guardrails
Toggle Custom Orders on in your Admin Dashboard. Lock in max weight, max distance, and per-km pricing.
STEP 02
Customer requests
Customer taps "Custom Order," pins pickup + drop-off, lists items, adds notes, declares value. Fee auto-calculates.
STEP 03
Assign a driver
Order lands in your Orders Dashboard with item list, customer notes, and declared value. Assign and dispatch.
STEP 04
Customer tracks live
Customer watches the driver on a live map, sees item list and total. Peace of mind, every step of the way.
Start your 2-week free trial
No credit card required · Full platform access · Cancel anytime
Use Cases

Everything customers wish
your platform did.

Every request below is one you currently turn away — or that goes to a competitor's app. With Custom Orders, your platform becomes the default answer.

🔑
Forgotten essentials
Keys, wallet, charger, medication left at home. Your driver swings by and brings it.
"Pick up the black bag by the front door."
💊
Pharmacy & specialty stores
Prescriptions, niche ingredients, that one bakery across town. If a customer can describe it, a driver can fetch it.
"Grab the prescription under my name at Farmacia Guadalajara."
📦
Document & parcel drop-offs
Signed contracts, parcels for friends, deposits. Same-day movement of physical things across the city.
"Drop these papers at my accountant's office."
🛍️
Personal shopping runs
A specific item from a specific store, declared value included. Customer pays for the goods, you handle the run.
"Two bottles of red wine from the corner store."
↩️
Returns & exchanges
Returning that online order. Exchanging a wrong size. Errands customers dread, now solved with one tap.
"Return this package to the courier office on 5 de Mayo."
🎁
Gifts & surprises
Flowers for a partner, a birthday cake to a friend's office. Pickup at point A, drop at point B.
"Pick up the cake at the bakery, deliver to my mom's house."
Why It Matters

Three revenue streams
you couldn't reach before.

Custom Orders don't replace your food orders — they sit alongside them. Same fleet. Same customers. New volume.

+ AOV
Higher per-customer value
Customers who use your platform for errands plus food orders generate more revenue per relationship. One platform, multiple needs, deeper loyalty.
24 / 7
Off-hours volume
Errands happen at all hours — not just lunch and dinner. Custom Orders fill the gaps in your fleet's day, keeping drivers busy and revenue flowing.
1 app
Stickier customers
When your app handles food, groceries, AND errands, customers stop opening competitors' apps. You become their default for "I need something now."
Available now on Ordering.co

Your fleet is already moving.
Now let it move anything.

Start your 2-week free trial. Toggle Custom Orders on. Watch the first request come in this week.

— OR —
Book a 30-minute demo with our team