Description of Service and Use of License.
Our subscription services and software is sold as per license software. Any replicated content without purchasing new licenses is prohibited. We all like to be treated as persons, and we always try our best to treat our customers in the best way possible. Some people are disrespectful, and we have no obligation to receive bad treatment. That said. Ordering may agree or deny service to any person or company without any prior notice; if Ordering received any prior payment before the denial of service, Ordering would generate a full refund of the money received. Ordering is not responsible for any additional money spent on the project by this person or company.
General Conditions / Access and Use of the Service.
“Ordering” and Ordering’s various logos used or displayed on the Service are trademarks of Ordering and you may only use these trademarks or logos for promotional purposes to identify yourself as a customer or user of the Ordering products and services, provided you do not attempt to claim ownership of the marks by incorporating any of them within your names or offerings. Logos, brands, names and other information showed on this site from other companies and websites is for demonstration purposes only and does not involve Ordering with any of them directly or indirectly. Any other brand or business mentioned. Ordering will always remove any information or content on ordering.co from any other sites or businesses as per request in less than five working days. To consider as a valid request, an email must be sent to email@example.com.
The startup packages (Starter, Ordering Bundle, Ordering Bundle + Delivery & Platinum) are intended to serve companies at an early stage of business, big enterprises (+100K USD in yearly revenue) must use our enterprise packages and custom prices according to their business conditions and resources The startup packages include up to 1 million API calls. The small startup and startup packages are subject to our “Fair usage policy” by startups. All packages shown, except the Enterprise package, are intended to serve companies at an early stage of business. Other companies with more than 5000 orders per month must upgrade to an enterprise package. Contact us for the enterprise-pricing.
Payments and Refunds. (14-days no risk money back guarantee).
We offer money back guarantee on our packages when purchased at regular price within 14-calendar days after purchase. To get a refund, please contact firstname.lastname@example.org – The money back guarantee does not apply to any custom work and does not apply to any special project offered outside of our fixed plans. The custom design is not covered by the money back guarantee. The upload for Apps done by the seller is not covered by the money back guarantee. By accepting this terms and conditions, the buyer is accepting this conditions and understand the costs involved. Past 14- calendar days, Ordering does not provide refunds or credits on any plan. No matter the reason, Ordering does not provide refunds for any custom work, apps purchase, custom invoices, extensions, purchases on our marketplace or any other service that we provide.
On any purchase of our ordering apps, orders apps, drivers apps or any other apps that we may release in the future purchase refunds are not available because it requires work on our side to setup the apps. If any bugs are found we will fix and release on next versions of the app, bug fixes updates are free of cost. If you are not 100% sure of your purchase, please play with our demo some more. The apps are sold as they are, any additional change or improvement is considered customization. Ordering has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently banned from using the Service.
No Ordering employee or agent has the authority to vary any of the Ordering site’s policies, prices or the terms and conditions governing any sale. Downgrading your account may cause the loss of features or capacity of your account. Ordering does not accept any liability for such loss. Prices of all Services, including but not limited to monthly fees to the Service, are subject to change upon 30 days notice from us, active subscriptions price won’t change unless you want to. Such notice may be provided at any time. Also, special pricing may apply for customers with an exceptionally high number of end-users or an unusually high monthly usage of the Service.
The account owner will receive an email receipt upon each credit card charge. Ordering uses a third-party intermediary to manage credit card processing, and this intermediary is not permitted to store, retain, or use your billing information except to process your credit card information for Ordering. The Customer may agree to a one (1) month or twelve (12) month contract agreement with us where the payment is made in advance for the agreed contract term. The Service will be provided in less than 48 working hours after we have received the payment and the proper information that we request after the payment is received.
At the end of the contract term, the Customer’s contract will automatically renew for an additional contract term until explicitly canceled by the Customer. Cancellation must be issued via the Customer’s account on ordering.co or via emailing to email@example.com. Any cancellation issued via the Customer’s account on ordering.co must be done at least one (1) day prior to the end of the contract term. Any cancellation not issued via the Customer’s account on ordering.co must be done five (5) days before the end of the contract term to allow for adequate processing time. Services canceled at the Customer’s request before the completion of the contract term are not subject to a refund. As we offer the script open source or as per installation basis you won’t be able to ask for a refund later, so if you are unsure you want our services or system, please play with our demo.
If the Customer fails to comply with any of the terms of this agreement and we terminate the Customer’s Services before the completion of the contract term we will not refund any payments. If the Customer agrees to a contract agreement with us, he/she agrees to us, or our third party service providers, storing his/her payment card information. The Customer expressly agrees that we are authorized to charge him/her (i) a fee for any applicable Services billed on a monthly or yearly basis, (ii) any other fees for Services he/she may purchase, and (iii) any applicable taxes in connection with his/her use of the Services to the payment card he/she provides and to reimburse us for all collection costs and interest for any overdue amounts.
If the payment card the Customer provides expires or fails to make the payment and he/she does not provide new payment card information or cancel his/her account, the Customer authorizes us to continue billing him/her, and he/she agrees to remain responsible for any uncollected fees. All fees shall be paid in U.S. dollars.
Cancellation and Termination.
There are no other means of canceling your account. All of your content will be deleted from the Service within one (1) hour upon cancellation. This information cannot be recovered once your account is canceled. If you are subscribed to a Paid Plan, and You cancel the Service, your cancellation will take effect immediately, and you will not be charged again. If you are subscribed to a Paid Plan, and You stop paying the Service, there will be a suspension of your account and will be reactivated once the payment is done. If you are subscribed to a Paid Plan, and You stop paying the Service, there will be a suspension of your account and will be reactivated once the payment is completed, if the account is suspended or inactive for more than six months the account will be deleted. If you are subscribed to a Paid Plan, and You stop paying the Service, there will be a suspension of your account and will be reactivated once the payments your cancellation will take effect immediately and you will not be charged again. Services may be terminated by us at any time, without penalty and notice, if the Customer fails to comply with any of the terms of this agreement. The Customer agrees that we will not be liable to him/her or any third party for the termination of the Customer’s access to the Service. Upon termination, we have the right to delete all data, files, or other information that is stored in the Customer’s account.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.
A) The Services and ordering.co are provided on an “AS-IS”, “AS AVAILABLE”, “WITH ALL FAULTS” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. B) To the extent permitted by the applicable law, we will not be liable for any indirect, special, incidental, consequential loss or damage whatsoever (including but not limited to loss of business, opportunity, data, profits, loss of or damage to property) arising out of or in connection with the use of the Services or caused on any theory of liability, including but not limited to product liability. C) We make no warranty that the functionality of the Services will be uninterrupted or error-free, that defects will be corrected or that the Services or the server that makes it available are free of viruses or anything else which may be harmful or destructive. D) We make no warranty that the Customer Content will not be lost or corrupted and we shall not be responsible for any loss, destruction, alteration, unauthorized disclosure or corruption of Customer Content. BUGS OR ERROR FIXES GUARANTEE Full Bug fixes (if it is a bug or error) for free ONLY when the files have not been modified by the customer. We will always do our best to fix it as soon as possible. Automatic upgrades are available for our subscription services only and as long as the customer does not request access to the code or files. Upgradable files will be available on customers area and are the responsibility of the customer to back up any or all files before upgrading. We do offer upgrading services and can be quoted as per request.
If your system has been modified you have different options to update:
- We could install a fresh new system for you and create a /backup folder to put all your old files, just in case you want to check some old files. - We could send a zip compressed file with all the newest system files so you can update yourself or get them installed by your developer. - We can create quote so we can update all the files keeping your changes at our hourly rate.
You are responsible for complying with any applicable laws, rules, or regulations governing the export of the Service or any of its components. Governing Law. These TOS shall be governed by the laws of the State of California without regard to the principles of conflicts of law. You at this moment expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of the State of California for the purpose of resolving any dispute relating to your access to or use of the Service.
Enterprise Package Capabilities and Coverage.
Enterprise package allows up to 7500 orders for free, after this volume of orders per month, we charge 9.9 Cents of USD for each order further every month.
These TOS shall be governed by the laws of the State of California without regard to the principles of conflicts of law. You at this moment expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of the State of California for the purpose of resolving any dispute relating to your access to or use of the Service.
These prices might be modifies by the store providers, we don't control them.
Limitation of Business Activity.
We do not own or manage Information on Customer Websites. We are a neutral venue that allows Customers to display their information on Customer Websites. We do not take part in, or responsibility for any management issues. We are not a party to any contract. We have not confirmed the accuracy and currency of Customer Content, and we do not warrant that the Customer Content is accurate and current. The Customer Content is provided and maintained directly by the Customer, and he/she takes sole responsibility for the accuracy and currency of it. We are in no way liable for loss or damage incurred as a result of any inaccuracies or misleading statements made in the Customer Content.
The display of information on Customer Websites does not constitute an endorsement or recommendation by us. We cannot guarantee nor be responsible for the condition of the information displayed on Customer Websites. Ordering will have no liability or responsibility concerning User interactions with any other User.
Ordering keeps adding integrations to provide you with the best options to select. We have a lot of partners that are delighted to work with you.
Ordering is always looking for best practices with third-party integrations, However, every which one has its own approach and API structures, and even though everyone is trying to have full compatibility with, we face some special requirements every once in a while.
Ordering is not responsible for third-party integrations, this includes policy and/or requirements updates for the operation or functioning of said integrations.
The previous also applies to any technical support for said integration.
Third-party software might deprecate or update their software, hence, their procedures or APIs, then compatibility is compromised and might fully work.
Please consider this in your project. We will try to help as much as we can, but somehow there are limitations from third-party.
Order Quantity Limitation.
All Startup Packages include up to 5,000 monthly orders, after these 5k orders, we charge $149USD per 1,000 orders.
Also, you become an Enterprise customer and we would be entitled to treat you like one, meaning you'll require your own instance, better performance in support, and a few more add-ons to your package, including new pricing.
What is a bug? And what does FULL BUG-FREE GUARANTEE FOR LIFE means?
- A bug is anything that is not working as it described to work on our website. - A bug is anything that is not working as it is working on our sales live demo. - A bug is something that does not let the user use 100% the goal of a feature.
Free memberships, offers, and trials.
Ordering may offer free memberships, offers, and trial subscriptions in its sole discretion. If we provide you Services or Software for free or for trial purposes, such access is governed by these Terms.
- At any time prior to or during the free or trial period, Ordering may, in its sole discretion, terminate the free or trial access without prior notice and without any liability to you, to the extent permitted under applicable law, for any reason, including to prevent abuse of the free or trial access.
- After the 7 days of free trial period expires, you'll get automatically charged according to the package you selected.
- 15 Days money-back guarantee still applies, however those 7 days of free trial will be counted.
One Time Payment Packages.
- The One-time packages are restricted to its version, meaning that if you bought a v4 one-time payment package, v5 updates, releases, improvements and fixes cannot be implemented, you'll have to upgrade to a new package.
- Android/Google and iOS/Apple might change their code, terms and conditions and we might not meet those conditions with the actual software version. Hence, we might need to update our Version and One-Tie Payment shall pay the updates.
- The One-time Payment is buying the Limited License of a product/system as it is at the time of purchase, and we offer 6 months of updates (within the same version)
- One-time Payment packages only includes 6 Months of Updates & Support, after these 6 months you'll have to acquire one of our packages for more support & updates.
- One time payment Support cost After the 6 Months that are included in this Package Support costs $99 per month, by support we mean, Live chat, Calls, Onboarding meetings, etc, however, you can always search in our Help Center for answers https://get.ordering.help/ One time payment Updates cost You’ll have 6 Months of Updates included in this package, after this, the cost is $99 per update. Example. If you are on version 4.10, and we are on version 4.30 then 30-10=20×99.
What is customization?
Customization is an improvement, change, suggestion, idea or anything that is NOT already developed in our script. It does not matter, how important you think it is, as long as the feature achieves its goal, being 100% functional for the user and letting the user do what he has to do, it will not be considered as a bug but as customization. This applies to any feature and also to the looks for example:
- “I want the script to change the way of looking for restaurants.” - “I want to change the symbol of “$” to “€” = This can be done on the settings. - “I want to change this word” You can change it in the /languages/lang.en.php file, is very easy please just look at the file. - “I want to change this image.” - “I want this block not to appear here but there.” - “I want to delete this feature” – “It takes no time to do it, just delete it.”
Sales, Support and Response time
Sales email: firstname.lastname@example.org Pre-sales FAQ site: help.ordering.co Support email: email@example.com Support site: support.ordering.co One of our customer success heroes will be reviews your request and sends a personal response (usually within 24-48 hours). Every ticket is processed and solved as follows. Sales questions (usually before 24 hours). Installations (before 24 hours M-F). Questions and answers (usually within 24-72 hours). Bug report (usually within 1-7 days).
Support for customization work in conflict with updates. As you may know, we launch new releases of our software every 2-3 weeks and improve our system constantly. Sometimes, when there is customization on the same files that we are improving, this can cause a conflict with existing custom work so we have created two solutions which we think it is fair so you can always enjoy the greatness of the updates.