Stop absorbing
costs you should be
passing on.
Customer Fees give you surgical control over every surcharge — by payment method, delivery type, platform, or date range. Set the rule once. Watch your margins recover automatically.
An extra fee isn't just a charge.
It's a strategic lever.
Most marketplaces lose margin to costs they could be passing on — cash handling, peak-hour logistics, payment processing on low-ticket orders. Customer Fees turn each of those into a clean, transparent line item at checkout.
A few cents per order. Thousands per month. Compounded across every store.
Marketplace economics are won and lost in the margin between what you charge and what fulfilling each order actually costs you. Customer Fees give you the dial. You decide where it points.
Cash on Delivery, finally pulling its weight.
Cash orders cost more — manual handling, no instant settlement, higher logistics risk. A small flat fee per cash transaction covers the difference, and customers who choose cash already expect it.
A flat platform fee. On every order.
Goes straight to keeping your marketplace infrastructure running — no markup hidden in product prices.
Fee delivery. Free pickup.
Use fees to nudge customer behavior — encourage pickup, reward repeat buyers, or balance load between fulfillment types without rewriting your pricing.
Mother's Day. Friday nights. The Super Bowl.
Schedule fees for date ranges. They activate when demand spikes, expire when it normalizes, and you don't lift a finger to manage them.
Trigger fees with surgical precision.
Most platforms apply fees globally — flat tax, applied everywhere, no nuance. Ordering's targeting matrix lets you decide exactly when a fee fires, and exactly when it doesn't.
Delivery type
Apply only to delivery, only to pickup, or both — depending on which channel costs you more to fulfill.
Payment method
Cash gets a handling fee. Credit gets a processing fee. Wallet payments stay clean. You set the rule per method.
Site / Platform
Charge a fee on web orders only, app orders only, or kiosk orders only. Each surface, its own pricing logic.
Date range
Toggle "Limit by date range" to schedule fees for high-demand periods. Auto-on, auto-off, no manual cleanup.
Four steps. Less than a minute.
From your dashboard to a live fee at checkout — the configuration is built for speed, but the targeting logic underneath is anything but shallow.
Open Tax & Fees
Inside your store profile, scroll to Payment Methods and select the Tax & Fees tab. All your fees, all in one place — no plugins, no extensions, no third-party setup.
Define the logic
Click Add New. Name it (this is what the customer sees). Choose Fixed or Percentage. Set a Fixed Minimum on percentage fees so low-ticket orders still cover their costs.
Target the customer
Pick which orders the fee applies to: delivery type, payment method, platform. Stack any combination. Leave anything blank to apply to everyone.
Schedule & activate
Toggle Limit by date range for peak-only fees. Save. Done. The fee appears at checkout instantly and disappears automatically when its window closes.
A $0.50 fee on cash orders.
Compounded.
A back-of-the-envelope example. Plug in your numbers; the shape of the answer rarely changes.
Stack a peak-hour delivery fee, a platform-convenience fee, and a card-processing fee on top — same shape, multiplied. The fees aren't the strategy. The targeting is.
Three rules from operators who got it right.
Be transparent.
Use the Name field to tell customers exactly what the fee is for. "Cash Handling Fee" lands. "Service Fee" doesn't. Transparency reduces cart abandonment more than any A/B test will.
Test, then scale.
Start with a small fixed fee on one targeting layer — usually cash payments. Watch conversion for two weeks. If it holds, layer in the next fee. If it tanks, you've learned something for less than a coffee.
Set a floor on percentages.
Always use the Fixed Minimum when fees are percentage-based. A 2% fee on a $4 order is six cents. A $0.50 floor keeps small orders from quietly draining your margin.
Common questions.
Will customers see the fee at checkout, or is it hidden?
Can I run multiple fees at the same time?
What's the difference between a Customer Fee and a tax?
Can I set fees per store, or only globally?
What happens to scheduled fees when their date range ends?
How quickly can I get this set up?
Recover the margin
you've been giving away.
Start your 2-week free trial — no credit card, full platform access. We'll have your first Customer Fee live before lunch.