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Ocean Basket International 

A monumental success and a true testament to our team's hard work and dedication mixed with inspiration and goals to achieve.

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About Ocean Basket International

Ocean Basket, the world's most loved seafood restaurant, serves delicious seafood and sushi inspired by Mediterranean flavors. 

With over 200 locations in 16 countries, Ocean Basket needed a solution to improve its online ordering capabilities and create unique experiences for its customers across its international presence.
 
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Challenges Encountered

Ocean Basket International faced several challenges in enhancing its online ordering system:


circleFinding a solution that could accommodate the needs of their restaurants across multiple countries.

circleImplementing a flexible, scalable platform that could cater to the diverse preferences of their international customer base.

circleProviding seamless customer experiences through loyalty programs, marketing, online ordering, logistics, and in-restaurant ordering.

circleEnsuring the success of the initial pilot program in one country before adopting the technology across their global locations.

Solutions

Ordering.co provided Ocean Basket with a powerful online ordering solution tailored to their international needs:

checkA comprehensive platform that can support Ocean Basket's operations in over 13 countries, allowing for a consistent online ordering experience.

checkA scalable and adaptable platform that caters to the unique requirements of each Ocean Basket location, ensuring a personalized experience for their diverse customers.

checkA range of features, including loyalty programs, marketing, multichannel online ordering, logistics, and in-restaurant ordering, enhance customer experiences.

checkA successful pilot program in one country, demonstrating the effectiveness of Ordering.co's technology and paving the way for its adoption across Ocean Basket's global locations.

Results

By implementing Ordering.co's online ordering solution, Ocean Basket achieved significant improvements across its international presence:


  • Increased sales and revenue, driven by the enhanced online ordering capabilities provided by the platform.

  • A seamless and unified customer experience across their global locations, thanks to the consistent use of Ordering.co's technology.

  • Improved customer satisfaction and loyalty, as the platform offers personalized experiences through loyalty programs, marketing, and tailored online ordering options. 

  • A successful pilot program led to the adoption of Ordering.co's technology in all the countries where Ocean Basket operates, validating the effectiveness and scalability of the solution.
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The technology used by Ocean Basket International

Ocean Basket International utilizes the technology of Ordering.co for several reasons. Firstly, Ordering.co provides a comprehensive and efficient online ordering platform that seamlessly integrates with Ocean Basket's operations. This allows customers to easily browse the menu, customize their orders, and make payments online, enhancing the overall ordering experience.

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Ordering Website

The Ordering Web seamlessly integrates with Ocean Basket's existing systems, ensuring a smooth and efficient ordering process. It allows for real-time synchronization of orders, inventory management, and payment processing, reducing errors and delays.

Additionally, the Ordering Web offers customization options, allowing customers to personalize their orders based on their preferences and dietary restrictions. This level of flexibility helps Ocean Basket cater to a wide range of customer needs.

Moreover, the Ordering Web provides valuable marketing and promotional features. It enables Ocean Basket to showcase special offers, discounts, and loyalty programs, encouraging customer engagement and fostering brand loyalty.
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Customer App

Ordering.co offers a platform with various functionalities and features for Ocean Basket International.
 
These functionalities may include placing orders online, customizing products, scheduling deliveries, managing menus and promotions, and managing payments.
 
Businesses may use the Ordering.co app to take advantage of these features and provide a better shopping experience for their customers.

Driver App

Ocean Basket International uses the Ordering.co Driver App as it is specifically designed to help manage and optimize their delivery operations.
 
It provides real-time tracking, optimized routing, order notifications, and status updates, enabling businesses to efficiently manage their deliveries and provide faster, more reliable customer service.

The Driver App facilitates communication and coordination between drivers and the company's team. It allows you to send instructions, order updates, and messages between drivers and delivery personnel.
 
This helps maintain seamless communication and ensures drivers are aware of any changes or updates in real-time.
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Store App

Ocean Basket International uses the Ordering.co Store App as it allows you to manage orders and products in your establishment efficiently.
 
It provides functionality to receive and manage orders in real-time, monitor product inventory, update prices and descriptions, and make menu changes.
 
This makes it easier to manage daily operations and ensures the accuracy and consistency of information in the store.

By using the Store App, Ocean Basket International can take orders directly from your store without relying on phone calls or in-person orders.
 
This streamlines the order-taking process, reduces errors, and improves operational efficiency.

In conclusion,

Ocean Basket's partnership with Ordering.co has resulted in substantial benefits, including increased sales, improved customer satisfaction, and a unified online ordering experience across their international locations.
 
By leveraging Ordering.co's powerful and flexible platform, Ocean Basket has strengthened its position in the global seafood restaurant market and continues providing exceptional customer experiences.
 
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