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Gomamam

An inspiring success story that highlights our innovative approach and relentless pursuit of excellence.

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About Gomamam

GoMamam, a leading food delivery service platform in Brunei, has successfully expanded its services beyond food and beverages by offering additional features such as GoRetail, GoPharma, GoCeries, GoElectronics, and GoMerch.

The company needed a reliable enterprise solution to create an all-in-one platform similar to UberEats and DoorDash. By partnering with Ordering.co, GoMamam was able to streamline its operations, increase efficiency, and achieve significant growth.

 
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Challenges Encountered

circleGoMamam's primary challenge was to develop a comprehensive platform that could support various services, such as electronics, pharmaceuticals, and retail. 

circleThe company required an all-in-one solution that enabled online ordering and delivery optimization, akin to industry leaders like UberEats and DoorDash.

circleAdditionally, GoMamam wanted to offer competitive salaries and personal development opportunities to attract skilled workers in the fast-growing tech sector.

circleTo accomplish this, they needed a reliable enterprise solution that would enable them to optimize online ordering and delivery, maintain customer satisfaction, and scale their business efficiently.

Solutions

checkGoMamam partnered with Ordering.co, an industry-leading online ordering provider, marketing, loyalty tools, and delivery automation solutions.

checkOrdering.co's all-in-one solution empowered GoMamam to integrate various service modules, automate delivery processes, and enhance customer experience, streamlining their operations and enabling growth.

Results

As a result of the partnership with Ordering.co, GoMamam experienced significant growth and success. 

With the help of Ordering.co's solutions, GoMamam efficiently handles hundreds of thousands of orders, leading to increased customer satisfaction and significant business growth. 
The company experienced the following outcomes:


  • Expansion of services: GoMamam started with one module and has grown to six, covering electronics, pharmaceuticals, and retail, with plans to add GoFlorist and GoServices in the near future.

  • Business growth: Despite the challenging business environment due to the COVID-19 pandemic, GoMamam continued to thrive, reaching an average of 1,000 orders per day and expanding their operations in Brunei-Muara, Tutong, and Belait districts, with plans to expand to the Temburong District.

  • Improved app performance: The GoMamam app is faster, and features improved live tracking, resulting in a better user experience and increased customer satisfaction.

  • Employment opportunities: GoMamam's team of homegrown talent has grown from 10 dispatchers and office staff to over 1,000 dispatchers and 45 office staff, providing stable employment and skills development opportunities for locals in the growing tech sector.
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The technology used by Gomamam

Gomamam has embraced the cutting-edge technology provided by Ordering.co to elevate its food delivery and online ordering services to new heights. The decision to partner with Ordering.co was driven by its myriad advantages and benefits, empowering Gomamam to enhance efficiency, customer experience, and overall performance in its competitive industry.

Gomamam Ordering Website 

Gomamam's decision to leverage Ordering.co's Ordering Web demonstrates its commitment to enhancing its food delivery business.
 
By utilizing the platform's streamlined order management, user-friendly interface, real-time tracking, and data-driven insights, Gomamam is poised to optimize the customer experience and thrive in the competitive food delivery industry.
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Gomamam Customer App

Gomamam's adoption of Ordering.co's Customer App demonstrates its commitment to providing an exceptional customer experience through food delivery and online ordering services.
 
By utilizing the app's user-friendly interface, mobile accessibility, real-time tracking, and personalized features, Gomamam can establish a strong digital presence, engage its customers, and optimize its business operations.

In conclusion,

In conclusion, GoMamam's partnership with Ordering.co has proven to be a game-changer, enabling them to create a comprehensive food and retail delivery platform, increase customer satisfaction, and achieve impressive business growth. 

The company's success story highlights the power of leveraging innovative solutions to adapt and thrive in a competitive market.

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