Pricing

What happens after my Purchase?

After we receive your payment, you will automatically be redirected to fill out a successful purchase form. This way, we can take care of your installation and give access to your administrator. See quick onboarding steps.

Can I switch plans later on?

Yes, absolutely. Anytime. Remaining credit will be applied.

Do I need a web host or download something?

Ordering provides a cloud service that includes all of the packages. Secure, unlimited e-commerce hosting on the best servers in the world (Amazon Web Services).

How do I get paid?

Ordering gives you the ability to choose between several payment gateways such as Paypal, Stripe, Giropay and a few more. Once you get an account with any of these services, you only have to put the details of your account in your ordering platform. We don’t take any money from it, don’t worry about it.

Will you help me with the set up of my platform?

Yes, we will install the software for you with the basic setup. We have guides to teach you how to upload all your information, products and content into the platform. Also, our support is included on all of our packages.

How many locations can I have on my platform?

Ordering gives you the chance to have unlimited vendors on all of our packages, according to the packages. Make sure of the coverage, for example there are some packages that only allow one city, but unlimited vendors within that one city.

Do I need to have any designer/programmer knowledge to change my design?

Not at all, at Ordering, we have taken care of that barrier, with great features you’ll be able to change the basic pictures, add a new font, change the color, and much more, even for your Apps. If you want to customize even further the looks of your website and apps, then development skills would be required. Our team can help with some guidance if you need it.

Do I need my Own Developer Account for Appstore & Google Play?

Yes, due to a recent Apple policy change, for the apps to be approved, you will need your own Apple Developer & Google Play Developer Account. You can learn more about the developer memberships here:
Apple: https://developer.apple.com/support/compare-memberships/(Individuals will work) $99/yearly.
Google Play: https://play.google.com/apps/publish/signup/ $25 One time payment.

Is this software GDPR compliant?

Yes, Ordering.co is GDPR compliant, we give you full transparency about your data, you own full right to delete your data and the data of your users anytime. If you have more questions about this, please contact us. We can help you.

Do I need my own Google Maps API keys?

Yes, it is important to have your own Google Maps API Keys. You can use the Google Maps APIs on both commercial and non-profit websites as long as your site meets the Google Maps Platform Terms of Service. Most of our customers fit into the free google maps pricing package. For more details please visit https://cloud.google.com/maps-platform/pricing/

Can I use this system on my Country or City?

Absolutely, Ordering offers multiple ways to set up delivery zones. Our system works anywhere in the world.

One time payment Updates cost

You’ll have 6 Months of Updates included in this package. After this, the cost is $99 per update. Example. If you are on version 4.10, and we are on version 4.30 then 30-10=20×99.

What does First Store Setup include?

- Full configuration for 1 store.

- Superadministrator definition.

- Business Owner assignation to a store.

- Create Clients and Drivers.

- Establish Payment Gateways.

- Card Payment (Stripe) or PayPal configuration.

- Online Initial Training (Using video-call).

- Completion of categories, products & product options (Menu).

- Know-how on coupons and discounts work.

- Order Manager dashboard training.

- Advisory on Upload of Apps in the App Store & Play Store (Android & iOS).

- Lessons on how to create the listings and help in the upload of IPA & APK.

- Delivery Zone Setup according to your location.

- Language Manager tool guidance.

Free Standard Support on all packages includes

Ticket system for support bugs on custom work (Human agents reply within 72 hours from Monday - Friday). LiveChat (human agents) for support (From 9 am to 3 pm time of Berlin, Germany and from 10 am to 4 pm time of NY, USA - From Monday to Friday).

How many products can my project support?

Currently, the Ordering API support unlimited products; in regards to the images, we use a third-party service called Cloudinary to give you the best performance in loading possible.

We've tested with up to 8k product images, and everything worked smoothly, however, if there's an issue with the loading speed of the pictures, Cloudinary charges may apply.

Which types of stores and products can be used on this platform?

The platform supports all kinds of products and services you need to sell online, like laundry, alcohol, groceries, chefs, catering, pharmaceutical, cannabis, flowers, taxis or jewelry.
Do you want to know if your products are supported? contact us

When will I receive my purchase details?

We will send your installation and access to your administration panels in less than 24 hours from Monday to Friday.

Where can I get a free trial?

Currently, we don’t have a free trial, however, you can start risk-free and purchase any of our packages, we have a 15 days money back guarantee.

Who owns my data?

You do. Ordering will never claim to own the rights to your data. In fact, if you ever want to cancel your account, you can request all your data be exported and sent to you.

Are there any hidden fees or extra charges?

No, the prices that you see on this pricing page are clear and transparent, with no commissions, hidden fees, or any new charges. We also offer extensions on our marketplace that can be purchased separately to power up your platform, but they are optional.

What do I need to start selling?

All you need to do is set up your store in our Ordering products, add a method to get paid and that’s it. Start promoting your business online.

Where can I find tutorials & guides?

In our knowledgebase, we continuously keep on adding articles and information about our Ordering products. From quick guides to tips & advice, our knowledge base has everything you need to start your own business with us. Click here to visit our knowledge base.

Can I use my domain?

Yes, you can use your domain. You can purchase your domain from sites like GoDaddy.com. Unfortunately, we do not sell domains, but that is very easy to do and find. If you need assistance, we can help you with more information.

Can I integrate this system to my existing website?

You can add a button from your existing website directly to your Ordering Web, or you can use our Ordering Web within an iFrame.

Also, we offer an Ordering Widget, which is ideal for this goal. If you are interested in using the Ordering Widget as integration for your existing site, check the Ordering Widget under this product, or you are welcome to contact us so we can explain it in detail.

Any of the options works excellently on all devices. That means they are 100% responsive and SEO friendly.

Can I cancel anytime?

Yes, of course, you can, you have no strings attached. After our 15 days money-back guarantee policy, we don’t offer any refunds. After your cancellation, you can continue to use our system until the end of your billing period.

What is one store or multi-store?

The difference between these two terms is that one store is a website and apps only for one store, however, if you want a multi-store, you'll get your marketplace platform.
Do you want to know if your products are supported? Contact us

One time payment Support cost

After the 6 Months that are included in this Package Support costs $99 per month, by the support we mean, Live chat, Calls, Onboarding meetings, etc, however, you can always search in our Help Center for answers https://get.ordering.help/docs.

What is the VIP Account Management?

Special account-management for big projects and VIP service over Skype, WhatsApp, and ASANA with at least one response within 24 hours for easier and faster communication with our account management team

Included in the Free Setup Fee:

- Hosting management in Amazon Cloud Services.

-Setup Images on the Ordering Website & Apps.

- Domain installation.

- Creation of your products (Ordering Website & Apps).

- Creation of billing account for your installation.

- Cloudinary for your image storage setup.

How many orders do my system support monthly?

All Startup Packages include up to 5,000 monthly orders, after these 5k orders, we charge $149USD per 1,000 orders.

Also, you become an Enterprise customer and we would be entitled to treat you like one, meaning you'll require your own instance, better performance in support, and a few more add-ons to your package, including new pricing.

As a Platinum customer, how many times can I upload my Apps for free?

Fortunately, we are going to help you get your Apps in the store the first time at no charge.

However, if you want to do any update, change images, or something related to uploading the apps again, you'll have to pay for the services that.

Consult prices with your sales agent.

What kind of FREE SSL is included in my installation?

The certificate that is included for free in your Ordering Platform is made in Cloudflare, if you need the SSL to be different you'll have to purchase it and complete a different process to get it installed.