--- title: "Online ordering for franchise networks" description: "Set the brand standards a franchise network shares, give each franchisee room to run its shift, and bring locations onto the same channels." canonical: https://www.ordering.co/solutions/franchises/ --- # Set the brand standard once. Let every franchisee run the shift. Franchise networks need consistency without turning every local decision into a headquarters task. With Ordering.co, the franchisor defines what the brand shares, each franchisee decides what belongs to its own stores, and every new location joins the same channels and operating model. [Talk to Ordering.co](https://www.ordering.co/contact/)[See pricing](https://www.ordering.co/pricing/) - Brand standards set by the franchisor - Local decisions owned by each franchisee - New locations join the same model Illustrative network view Franchise networks that run ordering on Ordering.co include - Domino's - KFC - Starbucks - Burger King - Alsea The franchise relationship ## A franchise network runs on an agreement about who decides what. 01 ### The brand needs a clear owner A franchise network needs to decide which menu structure belongs to the franchisor and which changes a franchisee can make for its own store. 02 ### Franchisees need meaningful scope Franchisees, regional managers, and headquarters should see the locations, settings, and reports that match their part of the agreement. 03 ### Every change needs a network path When a policy, menu structure, or setting changes, the network needs to know whether it applies to one franchisee, a region, or every location. Franchisor and franchisee ## The franchisor sets the standard. Franchisees run their stores within it. Separate the brand decisions that must stay consistent across the network from the local decisions a franchisee makes during a shift. 1. 01Brand standards with room for local detailPublish a shared menu structure while defining the fields a franchisee can adjust for its own operation. 2. 02Access that matches the agreementScope each franchisee, regional team, and headquarters user to the stores, region, or brand they are responsible for. 3. 03Network changes at the right levelApply a change to the selected group of franchise locations instead of repeating the same work store by store. The franchisor defines ### Network standards - Catalog structure - Allowed local overrides - Roles and scopes - Network-level settings Each franchisee operates ### The local shift - Hours and pauses - Availability - Approved local overrides - Store users and handoffs Customer channels ## Every ordering channel follows the same network model. [Explore the platform](https://www.ordering.co/platform/) 01 ### Web and apps A network can plan its storefront and customer apps around its franchise locations, shared menu, and local operating rules. 02 ### Kiosk Use a kiosk where self-service fits the store experience, with the same choices that inform the rest of the order flow. 03 ### Call center Review whether phone ordering is part of the network’s customer journey and how calls should reach the right location. 04 ### Store operations Make sure each enabled channel has a clear path into the franchisee team’s order workflow. On web and apps, customers pick the franchise location that will serve them before they build a cart. [See how multi-store ordering guides customers to the right store](https://www.ordering.co/platform/multi-store-ordering/) Operations ## Give every level of the franchise a view of its own work. The multi-location model is designed to organize stores by location, region, and brand, so franchisees, area teams, and the franchisor each work from a view that matches their responsibility. [See the views, filters, and bulk changes in multi-location operations](https://www.ordering.co/platform/multi-location-operations/) 1. 01Franchisee viewA franchisee’s store team works with its own operating details and order workflow. 2. 02Regional viewA regional or area team can organize the locations it is responsible for without needing the whole network. 3. 03Franchisor viewHeadquarters works with network-level catalog, role, and change decisions. 4. 04Delivery planningDefine the delivery model for each store and verify the enabled drivers or partner services before launch. Connected operations ## Map the systems each franchise location already depends on. A network rollout should identify point of sale, payment, delivery, loyalty, and reporting dependencies by store or region before the configuration is finalized. - [POSPoint of saleConfirm the POS workflow and its role in the store’s order and kitchen operations.](https://www.ordering.co/integrations/pos/) - [PaymentsPaymentsConfirm payment methods, merchant responsibilities, and the gateways that apply to each market.](https://www.ordering.co/integrations/payments/) - [DeliveryDelivery servicesConfirm the own-fleet and connected-partner model for the locations that deliver orders.](https://www.ordering.co/integrations/delivery/) - [MoreOther systemsReview the systems that need a defined connection before the network goes live.](https://www.ordering.co/integrations/) A planning foundation ## Use the franchise model to structure the rollout conversation. A strong network plan names the stores, franchisees, roles, channels, integrations, and local exceptions before it turns into a rollout schedule. - Network map Stores, regions, brands, and responsibility boundaries. - Catalog model What is shared and what can vary by location. - Channel plan Which guest channels apply to which stores. - Integration map The systems and service providers that need validation. New locations and franchisees ## Bring each new location into the network in stages. - 01 · Map ### Define the network Document locations, franchisees, roles, channels, operating rules, and existing dependencies. - 02 · Validate ### Test the operating model Walk through the menu, order, store, and delivery paths with the teams that will own them. - 03 · Expand ### Apply the confirmed model Bring additional locations and franchisees into a plan only after their local requirements are understood. Commercial scope ## Discuss scope around the network you run. Pricing and commercial terms depend on the setup under consideration. Start with locations, channels, integrations, and the operating responsibilities that apply to your network. - Locations and regions confirm scope - Customer channels confirm scope - Operational integrations confirm scope - Delivery model confirm scope [See pricing](https://www.ordering.co/pricing/) Franchise network ### Bring the operating model to the conversation. Share the network shape and the teams involved so the next step can be scoped around real requirements. - Locations, regions, and brands - Customer channels - Store and delivery operations - Systems that need validation [Talk to Ordering.co](https://www.ordering.co/contact/) Confirm current commercial scope and terms with the team. ## See how the model can fit your franchise network. Start with the stores, franchisees, and operating decisions you need to coordinate. [Talk to Ordering.co](https://www.ordering.co/contact/)[See pricing](https://www.ordering.co/pricing/)