Get your Startup to the next level with the highest Online Ordering tech
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Frequently Asked Questions
What happens after my Purchase?
After we receive your payment you will automatically be redirected to fill out a successful purchase form, so we can take care of your installation and give your administrator access. Learn more here
Which types of stores and products can be used on this platform?
The platform supports all kind of products & services that you need to sell online, like laundry, alcohol, groceries, chefs, catering, pharmaceutical, cannabis, flowers, taxi, jewelry and any kind.
Do you want to know if your products are supported? contact us
Can I switch plans later on?
Yes, absolutely. Anytime. Remaining credit will be applied.
When will I receive my purchase details?
We will send your installation and access your administration panels in less than 24 hours from Monday to Friday.
Do I need a web host or download something?
Ordering provides a cloud service and includes on all of the packages secure, unlimited e-commerce hosting on the best servers in the world (Amazon Web Services).
How do I get paid?
Ordering gives you the ability to choose between several payment gateways such as Paypal, Stripe, Authorize.net, Giropay and a few more. Once you get an account with any of this service you only have to put the details of your account in ordering platform, we don’t take any money from it, don’t worry about it.
Can I cancel anytime?
Yes, of course, you can, you have no strings attached. After our 15 days, money back guarantees, we don’t offer any refunds. After your cancellation, you can continue to use our system until the end of your billing period.
Can I add my brand to the Website & Apps?
Yes, of course! Ordering makes it easy for you to manage your brand via an easy to use admin panel. If you have any questions we’ll guide you.
Will you help me with the set up of my platform?
Yes, we will install the software for you with the basic setup. We have guides to teach you how to upload all your information, products and content into the platform. Also, our support is included on all of our packages.
Who owns my data?
You do. Ordering will never claim to own the rights to your data. In fact, if you ever want to cancel your account you can request all your data be exported and sent to you.
How many locations can I have in my platform?
You can have unlimited business locations in 1 country. If you are expanding your business to multiple countries you can purchase more Ordering packages. Contact us for more information.
Are there any hidden fees or extra charges?
No, the prices that you see on this pricing page are clear and transparent, no commissions, hidden fees or any new charges. We also offer extensions on our marketplace that can be purchased separately to power up your platform, but they are optional. For special developments, we can give you a quote depending on your requirements.
Can my staff get their own business accounts?
Yes, you are able to create for each of your staff, an account for the business owners in order for them to log in and manage stores individually.
Are developer skills required to get the platform running?
Nope, with all the incredible aspects of this platform like drag & drop, easy set up of zones, menus, products, and many more features, we have made this easy.
How do I receive my orders?
All the incoming orders will show in your Business App, Ordering Editor, Delivery Dashboard, once you get them you are going to be able to manage them.
What do I need to start selling?
All you need to do is set up your store in our Ordering products, add a method to get paid and that’s it. Start promoting your business online.
Can I use this system on my Country or City?
Absolutely, Ordering offers multiple ways to setup delivery zones. Our system works anywhere in the world.
Do I need to have any designer/programmer knowledge to change my design?
Not at all, at Ordering, we have taken care of that barrier, with great features you’ll be able to change the basic pictures, add a new font, change the color, and much more, even for your Apps. If you want to customize even further the looks of your website and apps then development skills would be required. Our team can help with some guidance if you need it.
Will you help me to get my Apps in the stores?
Yes, of course, we are going to help you to get those up and working in the Appstore & Google Play store. You just need to send us your developer accounts and we can help or you can also upload them if you prefer.
Where can I find tutorials & guides?
In our knowledge base, of course, we keep on adding articles & information about anything regarding Ordering, sometimes some tips for you at the time of starting this kind of business. Click here to visit our knowledge base.
Do I need my own Google Maps API keys?
Yes, it is important to have your own Google Maps API Keys. You can use the Google Maps APIs on both commercial and non-profit websites as long as your site meets the Google Maps Platform Terms of Service. Most of our customers fit into the free google maps pricing package. For more details please visit https://cloud.google.com/maps-platform/pricing/
Do I need my Own Developer Account for Appstore & Google Play?
Yes, due to recent apple policies changes, for the apps to be approved, you will need your own Apple Developer & Google Play Developer Account, you can learn more about the developer memberships here:
Apple: https://developer.apple.com/support/compare-memberships/ (Individuals will work) $99/yearly.
Google Play: https://play.google.com/apps/publish/signup/ $25 One time payment.
Do I own the open source code?
No, we sell a license to use the code for one project. If you need more than one project you can purchase multiple licenses. The open source code on the Platinum plan is for the customer Ordering Website and the customer Ordering Apps. The code connects to our services via apis that are hosted on our AWS servers
Do I have to pay for extensions or add-ons monthly?
No, once you had paid for them, you can use keep them for the rest of your subscription´s time without paying for them again.
Can I use my domain?
Yes, you can use your domain. You can purchase your domain at sites like GoDaddy.com. Unfortunately, we do not sell domains, but that is very easy to do and find. If you need assistance, we can help you with more information.
Is this software GDPR compliant?
Yes, Ordering.co is GDPR compliant, we give you full transparency about your data, the goal of the collection of it, and you own full right to delete your data and the data of your users anytime. If you have more questions about this, please contact us. We can help you.