--- title: "Call Center Ordering Software" description: "A console for your own phone agents: find the customer, pick a saved address, route to the nearest store, and build the order from the menu." canonical: https://www.ordering.co/platform/ordering-call-center/ --- # Your agents take the call. The order lands in the right store. Ordering Call Center is the console your own phone team works in. The customer is found by their number, their saved addresses are already there, the nearest store is selected, and the order goes to that store's Merchant App and POS like any other channel. [See a live demo](https://www.ordering.co/demo/)[Talk to Ordering.co](https://www.ordering.co/contact/) - Lookup by phone number - Nearest store selected - Roles for agents and supervisors Verde Cocina · Call Center callcenter.verdecocina.com Illustrative call flow Verde Cocina · Call CenterAgent · Ana R. · On call Caller+1 555 0134M. ÁlvarezReturningSaved addresses - Home14 Elm St - Work220 Harbor Ave Nearest storeRiversideOpen · Delivery MenuBowlsTacosSidesDrinks - Green bowlLarge · Extra avocado - Chipotle bowlRegular - Agua frescaHibiscus Order1 × Green bowl1 × Agua frescaPaymentPayment link by SMSCard on fileSend to Riverside Ordering Call Center ## One console for the calls your team already takes. 01 ### The customer, by phone number The agent types the number and the account opens: name, order history and saved addresses, before the first question. 02 ### The right store, chosen for them The saved address picks the nearest store that can serve it, so the agent never has to know your map. 03 ### The full menu, with options The same catalog the storefront uses, with categories, product options and conditionals, built for typing while talking. 04 ### Payment without a card read aloud Send a payment link to the caller's phone or charge a card already on file. The agent never handles the number. ## What a phone team needs to close the order. [All features](https://www.ordering.co/features/all-features/) ### Lookup and customer history Search by phone number or name. Past orders, addresses and notes are on the same screen as the new order. ### Saved addresses and new ones Pick an address the customer already has, or add one on the call and keep it on the account for next time. ### Nearest store by address The console resolves the address against your stores and delivery zones and selects the location that covers it. ### Delivery or pickup, like any channel The order type, the timing and the store follow the same rules as your storefront, so nothing is configured twice for the phone. ### Payment link or card on file The caller pays on their own phone, or on a card stored with their account. ### The order lands in the store It arrives in that store's Merchant App and POS as a normal order, with tracking and messages for the customer. On the call ## One call, one order, the right store. The console follows the shape of the conversation instead of a form. Each step leaves the next one already answered, so the agent spends the call on the customer and not on your operation. 1. 01Look the customer up by phoneThe number opens the account: name, previous orders and saved addresses, or a blank customer the agent fills in as they talk. 2. 02Confirm the address, get the storeThe customer picks a saved address or gives a new one, and the console selects the nearest store that serves that point. 3. 03Build the order from the menuThe full catalog of that store, with product options and conditionals, so the agent can answer what is available while typing. 4. 04Take payment on the caller's phoneSend a payment link by message or charge the card on file. 5. 05The order lands in that storeIt appears in that location's Merchant App and POS, and the customer gets the same tracking and messages as any other channel. Inside the console ## What the agent sees at each point in the call. The same call, screen by screen: finding the caller, building the order, closing it, and keeping the queue organized afterwards. 1. ### Find the caller by phone number As the agent types, the console suggests numbers already on file. If the number is registered, the agent confirms it belongs to the caller and skips the questions the account already answers. If it is new, the agent adds the customer in a few seconds and saves them for the next call. ![Call Center welcome screen suggesting a registered customer as the agent types a phone number](https://www.ordering.co/media/features/055af661a2e08780e9f4e63850c1e501b58ce94c1028927915fc7cc46197bfda.webp) 2. ### Confirm the details and build the order With the customer identified, the agent confirms the delivery details and opens previous orders to suggest favorites or remind the caller what they ordered before. Current promotions and driver availability are on screen, so the agent can set clear delivery expectations. Before checkout, the agent reads the order back and can suggest an extra item or two from the menu. ![Call Center screen for creating a customer record during a call](https://www.ordering.co/media/features/39b7a265e9be423a7145acfcdad92accd737885017761295ef6aea93a270ebaf.webp) ![Call Center menu with the cart and a suggested extra item](https://www.ordering.co/media/features/d7c4957e9c23b175113c952c004710b156995eab3ac21c11e4559068777054bb.webp) 3. ### Close with the full order summary The order summary shows product costs, taxes, and delivery information in one place, so the agent can verify every detail with the caller before ending the call. The agent can remind the customer that status updates will arrive in the app or by email. ![Order summary with store, delivery address, items, taxes, fees, and payment](https://www.ordering.co/media/features/5623baf624d53020905c0735cad6683f8de73be8ec8bac075590b7e10df599bf.webp) 4. ### Keep the queue organized Every request stays on a structured orders list, which makes tracking and follow-up questions faster to resolve. The team can assign orders to the agent best placed to handle them and keep a close eye on delivery times. ![Orders list with pending orders, status, business, customer, and driver columns](https://www.ordering.co/media/features/2baa8ec50d24d951e7a3df05b814275d7e9decd11f4a60855496432bf92a229f.webp) Console screens shown with a demo store and menu. Customer records ## Save more than one number, and order for someone else. Two details the console adds beyond the caller in front of the agent: a customer account can hold several phone numbers, and an order can be placed for someone other than the person on the line. Where you use it: Ordering Call Center console ### Saved phone numbers - More than one number per customer Save several phone numbers on the same customer account, for different people, locations, or occasions. - Add, edit, or remove a number Keep a customer’s saved numbers current from their account settings. ### Order for someone else - Build the order on someone’s behalf An agent can place an order for the person on the line, or for a colleague or customer who called in a request. - One agent, several orders Take multiple orders in a session, useful for corporate accounts, offices, or event requests that come in together. ### Why it matters - **Recognized, however they call**A customer who calls from a different number, or has one saved for each location, still opens the right account. - **Coverage beyond the caller**Agents can serve accounts that order for other people, not only the person on the phone. Across the shift ## More of what the console gives your team. Available channels, AI features, and integrations depend on your plan and configuration. - ### Multichannel support Help customers quickly, resolve questions and problems, and collect the feedback that improves service quality. - ### AI assistance Analysis of the data agents already see, for faster and more accurate answers. - ### Real-time analytics Monitor key metrics as they change, spot emerging trends, and act on them during the shift. - ### Custom workflows Shape how your team resolves a case, so problems are settled faster and the customer relationship stays strong. - ### Customer data in sync Agents work from the same up-to-date customer record, so they can anticipate what the caller needs. - ### A focused interface Built for accurate, personal answers without slowing the agent down. - ### Fast, reliable performance Keeps wait times short and the service running through the shift. One infrastructure ## The phone is one channel. The infrastructure is the point. The console shares catalog, prices, stores, delivery zones, customers and payments with your website, apps, kiosks and AI agents. A phone order is the same order object as a web order, which is why it reaches the store, the POS and the drivers with no separate integration. - Web - App - Kiosk - Phone - AI agent ![Ordering.co](https://www.ordering.co/assets/logos/ordering-lockup-color-on-white.svg)![Ordering.co](https://www.ordering.co/assets/logos/ordering-lockup-color-reversed.svg)Catalog · Stores · Customers · Payments · Orders - Merchant App - POS - Drivers - Loyalty & CRM Agents and supervisors ## A console for the floor, a view for the people running it. Give agents the locations they need to serve and give supervisors a single view of the team. Keep accounts, permissions and order history together as your phone operation grows. - Agent accounts One login per agent, scoped to the stores and order types they handle. An agent assigned to a brand sees only that brand's orders and customers. - Supervisor roles Create agents, set permissions and see the orders taken across the team. - Multi-store from one desk A single team can take calls for every location, or for one region. - Orders on the record Every order carries the agent, the store and the customer it belongs to. ## Every other way your customers order. - [BuildOrdering WebThe white-labeled storefront on your own domain.](https://www.ordering.co/platform/ordering-web/) - [BuildOrdering AppsNative iOS and Android under your brand.](https://www.ordering.co/platform/ordering-apps/) - [BuildOrdering KioskSelf-order in store, on the same catalog.](https://www.ordering.co/platform/ordering-kiosk/) - [BuildMulti-store orderingOne storefront for every location you run.](https://www.ordering.co/platform/multi-store-ordering/) ## Put your phone orders on the same rails. See the console take a call end to end, on your menu, your stores and your delivery zones. [Book a demo](https://www.ordering.co/contact/?meeting=demo#book)[See a live demo](https://www.ordering.co/demo/)