--- title: "Driver App & dispatch" description: "The Driver App brings pickup, route guidance, communication, delivery confirmation, and shift availability into the delivery workflow on iOS and Android." canonical: https://www.ordering.co/platform/driver-app/ --- # The app your drivers work in, and the dispatch behind it. The Driver App supports the work between a ready order and its delivery handoff. Drivers can work from an assignment, follow the route, communicate with the store or customer, and record a delivery confirmation as part of the delivery workflow. [See a live demo](https://www.ordering.co/demo/)[Talk to Ordering.co](https://www.ordering.co/contact/) - iOS and Android - Auto or manual assignment - Delivery confirmation 9:41 Assigned deliveryDelivery #4823OnlineRiverside 1. PickupRiverside storeOrder ready for collection 2. Drop-offCustomer addressHand to the customer NavigateMessage the storeProof of deliveryPhotoSignaturePINDeliveriesActivityShift Driver App ## Four things a driver needs, in one app. 01 ### Routes and navigation Give the driver a delivery sequence and a clear next stop so the route is part of the workflow rather than a separate list. 02 ### Proof of delivery Record a photo, a video, signature, or PIN as a delivery confirmation associated with the delivery workflow. 03 ### Store and customer communication Keep a delivery conversation connected to the store or customer when a driver needs information for the handoff. 04 ### Shifts and availability Use availability and shift context to keep delivery work aligned with the drivers operating for a store. ## What the app does between the store and the door. [Ordering Delivery details](https://www.ordering.co/platform/ordering-delivery/) ### Stacked orders in sequence Present the driver with the delivery sequence and next stop needed for the current run. ### One-tap maps Open the next delivery stop in Google Maps or Waze with one tap, as part of the driver's work. ### Customer chat and store chat Give the driver a path to communicate with the store or customer when the delivery needs clarification. Each order has one conversation with the customer, the store, and your admin team, and the driver can message any of them. ### Proof at the door Capture the delivery confirmation method used for the order: photo, video, signature, or PIN. ### Shift context Keep the driver's active delivery work connected to the store and shift context that dispatch uses. ### Online per store Use the driver's store or delivery-area availability as part of the delivery operation. One delivery ## A delivery, from assignment to the door. The journey links a ready order to the person making the delivery. Each step preserves the operating context that the store, driver, and delivery workflow need for the handoff. 1. 01Dispatch assignsThe delivery workflow can direct an order to a driver through its configured assignment path or an explicit operating decision. 2. 02The driver acceptsThe driver works from an assigned delivery in the app with the information needed for the route and handoff. 3. 03Pickup at the storeAt pickup, the driver can use the order context and communication path to coordinate with the store. 4. 04Navigation and chatRoute guidance and communication support the driver on the way to the delivery destination. 5. 05Proof of deliveryRecord the configured delivery confirmation at handoff: photo, video, signature, or PIN. 6. 06Delivery recordThe completed delivery remains connected to the order and the operating workflow for follow-up. Pickup and delivery tracking ## From accepting the order to the door. The Driver App puts the next step in front of the driver: accept the assignment, get to pickup, and keep the customer posted as the delivery moves. Where you use it: Driver App ### Accept and go - Accept or decline with a tap A new delivery arrives as a push notification, and the driver accepts or declines it from the app instead of a phone call. - Pickup and customer details on screen Pickup details and the customer’s location are ready as soon as the driver opens the assignment. - Several deliveries at once Drivers can manage more than one active delivery, accepting orders along a route instead of one at a time. ### Get there efficiently - Get Directions to the restaurant A tap opens the phone’s own maps app with the route to the pickup location, so the driver can head there in a few taps. - Route guidance that avoids delays Directions favor the most efficient path available, helping drivers avoid traffic before it slows the delivery down. ### Keep the customer posted - Delivery status the customer can follow Customers can follow their delivery from pickup to arrival instead of waiting without any updates. - A new ETA when something changes If a delivery is running late, the customer gets a notification with an updated estimated arrival. ### Why it matters - **Less downtime between orders**Push notifications and a one-tap accept mean drivers spend less time waiting on the next assignment. - **Fewer delivery delays**Efficient routing to pickup and to the customer keeps deliveries moving. - **Customers who trust the ETA**Live status and delay notifications set an expectation customers can rely on. Messaging ## Keep drivers, the business, and customers talking. A delivery rarely goes perfectly to plan. The Driver App gives drivers a direct line to the people who can help sort it out, without leaving the app or waiting on a phone call. Where you use it: Driver App ### Message the business - Reach the business directly Pick the business from the app, type the message, and send it. - Notified when a reply arrives Drivers get a notification for new messages and can find the full conversation in their message history. - Built for the road Coordinate a handoff or flag a delay with the business without switching to a separate app. ### Customers chat with their driver - A direct line to the driver Customers can message their assigned driver from their order instead of going through a call center or customer service. - Questions and delivery updates Ask a question about the order or get an estimated arrival straight from the driver handling it. ### Why it matters - **Fewer calls to support**Drivers and customers resolve most delivery questions directly, which frees the support team for issues that need them. - **Coordination on the road**Drivers can flag a delay, a missed delivery, or an address change as soon as they know about it. One infrastructure ## Drivers are one side of the same system. The Driver App sits inside the delivery workflow rather than beside it. Store preparation, delivery assignment, driver work, and delivery confirmation remain connected to the order context throughout the handoff. - Web - App - Kiosk - Phone - AI agent ![Ordering.co](https://www.ordering.co/assets/logos/ordering-lockup-color-on-white.svg)![Ordering.co](https://www.ordering.co/assets/logos/ordering-lockup-color-reversed.svg)Orders · Stores · Dispatch · Drivers · Proof - Merchant App - POS - Drivers - Loyalty & CRM Control ## Organize the delivery operation around the people doing the work. Drivers can sign up on their own or be added by an admin. Driver availability and groupings help an operating team match delivery work to the store or delivery area where it is being performed. - Driver groups Organize drivers around the stores or delivery areas they support. - Shifts and availability Use availability as part of the operating context for delivery work. - Delivery handoff Keep pickup, route progress, and delivery confirmation connected to the driver workflow. - Delivery records Keep completed delivery work connected to the relevant order and operating context. ## The rest of delivery. - [OperateOrdering DeliveryZones, fees, dispatch rules and live tracking.](https://www.ordering.co/platform/ordering-delivery/) - [By outcomeRun your own deliveryYour drivers, your zones, your rules.](https://www.ordering.co/solutions/run-your-own-delivery/) - [ConnectThird-party deliveryPartner networks for when your fleet is full.](https://www.ordering.co/platform/third-party-delivery/) - [OperateOrdering MerchantWhat the store sees while the driver is out.](https://www.ordering.co/platform/ordering-merchant/) - [FeatureDriver groupsHow stores and zones draw from the right driver pool.](https://www.ordering.co/features/driver-groups/) - [ConnectDriver App setupPlan driver accounts, delivery groups, and assignment for your project.](https://www.ordering.co/integrations/ordering-driver-app/) ## Put your fleet on one app. Explore how the Driver App carries a delivery from pickup through route guidance and delivery confirmation. Product guide: [Driver App](https://docs.ordering.co/docs/products/driver-app/) [See a live demo](https://www.ordering.co/demo/)[Talk to Ordering.co](https://www.ordering.co/contact/)