--- title: "Ordering and Delivery Management Dashboard" description: "Configure stores, menus, orders, delivery, marketing, reports, and user roles from the Ordering.co Dashboard, in one workspace." canonical: https://www.ordering.co/platform/dashboard/ --- # Run stores, menus, orders, and reports from one dashboard. The Dashboard is where you configure your platform and follow the operation: stores and brands, menus, orders and delivery, marketing, reports, users, and messages. [See a live demo](https://www.ordering.co/demo/)[Talk to Ordering.co](https://www.ordering.co/contact/) - Stores, menus, and orders - Delivery and marketing - Reports and user roles Ordering Dashboard dashboard.ordering.co - Home - Orders - Delivery - Stores - Connect - Users - Marketing - Reports Today’s orders24Today’s sales$612.40Orders ListConnectionSLA’sOrderTypeStatus#1841DeliveryPreparing#1840PickupReady#1839DeliveryOn the way#1838Dine inCompleted ## What your team manages in the Dashboard. ### Stores and brands Multi-store management, brands, delivery zones, cities, and the order types each store accepts. ### Menus and catalog Unlimited products, options with conditions, scheduled and shared menus, and stock. ### Orders and delivery Live and manual orders, driver assignment, delivery automation rules, and third-party couriers. ### Growth and reports Coupons, advanced offers, cart recovery, loyalty, business reports, and data exports. ## 88 features, included in every plan. [Open in the feature catalog](https://www.ordering.co/features/all-features/?product=dashboard#feature-catalog) 9 more features work across the whole platform. The [feature catalog](https://www.ordering.co/features/all-features/?product=dashboard#feature-catalog) lists them all. ### Ordering experience How customers find you, browse, and place orders on every channel. 3 features - #### [Table reservations](https://www.ordering.co/features/table-reservations/) Customers book a table, and the reservation reaches the store team. - #### [School ordering](https://www.ordering.co/features/school-ordering/) Parents order school meals for each student, with menus filtered by allergies and dietary tags. - #### [B2B ordering](https://www.ordering.co/features/business-to-business/) Sell wholesale and direct to consumers from one dashboard and storefront. ### Menus and catalog Products, options, menus, and availability. 18 features - #### [Unlimited products and categories](https://www.ordering.co/features/menu-management/) Build catalogs without limits on products, categories, or subcategories. - #### [Menu management](https://www.ordering.co/features/menu-management/) Manage categories, products, modifiers, add-ons, images, pricing, and availability from the dashboard. - #### [Parent categories](https://www.ordering.co/features/parent-categories-functionality/) Group categories under parent categories to organize large menus. - #### [Product options and conditions](https://www.ordering.co/features/product-options-modifiers/) Modifiers with conditional options, pizza halves, ranking, and minimum and maximum selections. - #### [Quantity limits](https://www.ordering.co/features/ordering-rules/) Set a minimum order quantity for an item or limit how many fit in one order. - #### [Multiple menus per store](https://www.ordering.co/features/menu-management/) Run several menus or catalogs in each store. - #### [Scheduled menus](https://www.ordering.co/features/menu-management/) Show items only on certain days and at certain times. - #### [Menus by order type](https://www.ordering.co/features/menu-management/) Use a different menu for delivery, pickup, dine in, or other order types. - #### [Menus by ordering channel](https://www.ordering.co/features/menu-management/) Show a different menu on each ordering channel. - #### [Shared menus](https://www.ordering.co/features/shared-menus/) Manage one menu and share it with the stores in a region, each region with its own prices. - #### [Inventory and stock](https://www.ordering.co/features/service-availability-controls/) Track stock for each product and mark items out of stock. - #### [Quick disable](https://www.ordering.co/features/service-availability-controls/) Turn a store, product, category, or option off in one click. - #### [Vacation mode and service pauses](https://www.ordering.co/features/service-availability-controls/) Put a store on vacation mode or pause a service from the dashboard. - #### [Product details](https://www.ordering.co/features/product-details/) Calories, SKU, serving size, and other product attributes. - #### [Weight-based pricing](https://www.ordering.co/features/product-pricing/) Sell products priced by weight. - #### [Product cost tracking](https://www.ordering.co/features/product-pricing/) Record product cost to measure margin. - #### [Special instructions control](https://www.ordering.co/features/ordering-rules/) Turn off special instructions for specific products. - #### [Catalog importer](https://www.ordering.co/features/menu-importers/) Import stores, categories, and products in bulk. ### Cart, checkout, and payments Cart rules, fees, taxes, and the ways customers pay. 6 features - #### [Automatic taxes](https://www.ordering.co/features/taxes-and-fees/) Taxes calculated by store and product, with support for several taxes and tax-exempt items. - #### [Delivery fees by zone](https://www.ordering.co/features/taxes-and-fees/) Delivery fees calculated in real time from the customer’s delivery zone. - #### [Service fees](https://www.ordering.co/features/taxes-and-fees/) Service fees set by store and by product. - #### [Platform fee](https://www.ordering.co/features/taxes-and-fees/) Add a platform fee that customers pay at checkout. - #### [Payment methods by channel and order type](https://www.ordering.co/features/payment-methods/) Choose which payment methods appear on each channel and order type. - #### [Split payments](https://www.ordering.co/features/payment-methods/) Split each payment between the platform and stores automatically with Stripe Connect. ### Order management Receiving, preparing, and updating orders in the store. 10 features - #### [Real-time order management](https://www.ordering.co/platform/ordering-merchant/) Receive, accept, reject, and update orders as they arrive. - #### [Manual orders](https://www.ordering.co/features/manual-orders/) Create and edit orders by hand from the dashboard. - #### [Order printing](https://www.ordering.co/features/order-alerts-and-printing/) Print tickets from the dashboard or the Merchant app, including Star Micronics printers. - #### [Prep and delivery times](https://www.ordering.co/features/order-timing-and-slas/) Set ordering windows, preparation times, and delivery times for each store. - #### [Order time targets](https://www.ordering.co/features/order-timing-and-slas/) Track each order against target times in real time. - #### [Cancellations and refunds](https://www.ordering.co/features/cancellations-and-refunds/) Cancel or reject orders and refund to the customer’s wallet or original card payment. - #### [Order review and fraud flags](https://www.ordering.co/features/order-management/) Review orders with fraud flags, and spot your highest-value customers. - #### [Order filters](https://www.ordering.co/features/order-management/) Filter live and past orders by status, store, channel, and more. - #### [In-order chat](https://www.ordering.co/features/in-order-chat/) Customers, stores, drivers, and admins message each other inside each order. - #### [Support tickets](https://www.ordering.co/features/ticketing-system/) Organize customer inquiries and order issues by type, priority, and resolution. ### Stores and locations Multi-store, multi-brand, and delivery-zone setup. 11 features - #### [Multi-store management](https://www.ordering.co/features/multi-store-management/) Run many stores and locations from one dashboard. - #### [Store setup](https://www.ordering.co/features/store-setup/) Add a store with its details, address, hours, media, and payment methods, then adjust its page and devices. - #### [Multi-store owners](https://www.ordering.co/features/multi-business-owner-feature/) Give one owner or manager access to several stores. - #### [Brand management](https://www.ordering.co/features/brand-manager/) Manage several brands and the stores that belong to each one. - #### [Delivery zones](https://www.ordering.co/features/delivery-areas-and-schedules/) Draw delivery zones on a map or import KML files, and adjust them anytime. - #### [Shared delivery zones](https://www.ordering.co/features/multi-store-management/) Use the same delivery zone for several stores. - #### [Cities](https://www.ordering.co/features/multi-country-platform/) Add and manage the cities you operate in, without a limit. - #### [Store order types](https://www.ordering.co/features/pickup-delivery-and-dine-in/) Choose which order types each store accepts. - #### [Store signup and approval](https://www.ordering.co/features/marketplace-business-listing/) Businesses apply to join your platform and you approve them. - #### [Store invoices](https://www.ordering.co/features/invoicing-and-billing-manager/) Create invoices for stores with custom commissions and prices. - #### [Kiosk management](https://www.ordering.co/features/kiosk-manager/) Set up and manage your kiosks from the dashboard. ### Delivery and drivers Dispatch, driver operations, and courier partners. 14 features - #### [Delivery dashboard](https://www.ordering.co/platform/ordering-delivery/#dashboards) Watch orders and drivers on a live map and change status in one click. - #### [Unlimited drivers](https://www.ordering.co/features/driver-onboarding-and-schedules/) Add as many drivers as your operation needs. - #### [Driver management](https://www.ordering.co/features/driver-manager/) Manage drivers, availability, and who is active or on a break. - #### [Driver teams](https://www.ordering.co/features/driver-groups/) Organize drivers into teams with their own managers. - #### [Manual assignment](https://www.ordering.co/features/driver-dispatch/) Assign an order to a driver in one click. - #### [Automatic assignment](https://www.ordering.co/features/driver-dispatch/) Assign drivers automatically with delivery automation rules. - #### [Order batching](https://www.ordering.co/features/driver-dispatch/) Group several orders into one driver trip. - #### [Driver location history](https://www.ordering.co/features/driver-app-settings/) See each driver’s live location, with saved locations and routes. - #### [Driver app settings](https://www.ordering.co/features/driver-app-settings/) Adjust the delivery steps drivers follow in the app. - #### [Driver schedules](https://www.ordering.co/features/driver-onboarding-and-schedules/) Schedules that switch drivers on and off automatically. - #### [Driver availability](https://www.ordering.co/features/driver-onboarding-and-schedules/) Mark drivers busy automatically and monitor who can take an order. - #### [Third-party delivery](https://www.ordering.co/platform/third-party-delivery/) Dispatch orders to supported courier companies. - #### [Delivery companies](https://www.ordering.co/features/delivery-companies/) Assign deliveries to the delivery companies you work with. - #### [Driver invoices](https://www.ordering.co/features/invoicing-and-billing-manager/) Create invoices for drivers with custom commissions and prices. ### Marketing and loyalty Promotions, wallets, loyalty, and customer engagement. 12 features - #### [Coupons and discounts](https://www.ordering.co/features/promotions-and-coupons/) Coupons and automatic discounts for each store. - #### [Advanced offers](https://www.ordering.co/features/advanced-offers/) Promotions with customer segments and rule combinations. - #### [Cart recovery](https://www.ordering.co/features/cart-recovery/) Automatic email, push, or SMS reminders when customers leave without checking out. - #### [Open cart tracking](https://www.ordering.co/features/cart-recovery/) See carts that customers started but did not finish. - #### [Cash wallet and cashback](https://www.ordering.co/features/customer-wallets/) Customers keep a cash balance and earn cashback you manage from the dashboard. - #### [Points wallet](https://www.ordering.co/features/customer-wallets/) Customers earn and spend reward points you manage from the dashboard. - #### [Loyalty levels](https://www.ordering.co/features/loyalty-levels/) Tiered loyalty programs that reward repeat customers. - #### [Gift cards](https://www.ordering.co/features/gift-cards/) Sell gift cards that customers redeem on their orders. - #### [Marketing automation](https://www.ordering.co/features/customer-growth-tools/) Send mass campaigns by email, WhatsApp, SMS, and push notification. - #### [Customer growth tools](https://www.ordering.co/features/customer-growth-tools/) Mass campaigns, personalized promotions, loyalty wallets, gift cards, and referral invitations to win and keep customers. - #### [Referral invitations](https://www.ordering.co/features/customer-growth-tools/) Customers invite friends with a link; when a friend signs up, both earn points or money. - #### [Customer records](https://www.ordering.co/features/customer-records/) Customer profiles with order history, ready to export. ### Reports and reviews Performance reporting, exports, and customer feedback. 7 features - #### [Business reports](https://www.ordering.co/features/business-intelligence/) Sales, product, and store performance reports. - #### [End-of-day reports](https://www.ordering.co/features/reports-and-exports/) Close each day with end-of-day reporting for your stores. - #### [Advanced report filters](https://www.ordering.co/features/reports-and-exports/) Filter reports by brand, store, channel, and period. - #### [Driver reports](https://www.ordering.co/features/drivers-reports/) Driver performance reports with filters. - #### [Data exports](https://www.ordering.co/features/reports-and-exports/) Export orders and customers to build your own reports. - #### [Reviews and ratings](https://www.ordering.co/features/advanced-reviews/) Customers review stores, products, and drivers, and drivers and admins rate customers. - #### [Activity logs](https://www.ordering.co/features/activity-logs/) See who changed what in the dashboard. ### Administration and security Users, roles, content, branding, and account protection. 5 features - #### Admin dashboard Configure your platform, stores, and operations from one dashboard. - #### [Branded dashboard](https://www.ordering.co/features/branding-and-white-label-dashboard/) Show your brand in the admin dashboard. - #### [User roles](https://www.ordering.co/features/user-roles-and-permissions/) Administrator, City manager, Business owner, User, Professional, and Call center agent roles. - #### [Business settings](https://www.ordering.co/features/platform-configuration-settings/) Configure store details, sign-up rules, operation limits, fees, and email identity from the Dashboard. - #### [Session management](https://www.ordering.co/features/account-security/) Review and end user sessions to keep accounts secure. ### Integrations and developer tools Connections, APIs, and ways to extend the platform. 2 features - #### [Ordering Connect](https://www.ordering.co/integrations/) The integrations hub in the Dashboard, where you connect and manage your integrations. - #### [Marketplace integrations](https://www.ordering.co/features/marketplace-integrations/) Connect supported third-party marketplaces, including DoorDash, Just Eat, Uber Eats, and Rappi. Dashboard modules ## A tour of the modules your team works in. Each module keeps one part of the operation on its own screen, from the orders coming in to the settings behind the whole platform. - ### Orders: control every incoming order Every order customers place shows on one straightforward screen. View it, change its status, assign a driver, or open it for the full details. Follow everything happening with orders in real time, and change statuses in bulk in a few clicks. ![Orders manager listing incoming orders with status, business, customer, and driver](https://www.ordering.co/media/features/2be154bfb23795786ef853b3ad57a466020be31eb58045eef4908171180eb4f8.png) - ### Messages: reach anyone in a few clicks Contact your businesses, drivers, or customers instantly, in a chat that works like a messaging app, to solve an issue or answer a question about an order. Each order has one group conversation: send a message to everyone or only to the customer, the driver, or the business, and see every message in it. ![Order conversation inside the Dashboard messages module](https://www.ordering.co/media/features/abca095caec9db39dd789c24ab3776a09a13cbdd1f2a6f401cc91f3ac170877c.png) - ### Stores: every store on one screen Add as many stores, and as many kinds of store, as you need. See which stores are available, disable one, check its rating, and follow how it is performing. Open any store to see its full details. ![Stores list with store photos, categories, and enable switches](https://www.ordering.co/media/features/776915ef4304022dd0d72381a823d1c0c82a78d02f8a93f7a3ee248aba86f2bc.png) - ### Users: your customer base and team roles Users lists every customer who created an account on your platform, which makes your community easier to understand and grow. Create super admins, business owners, and city managers here too. Each user level has its own permissions on the platform. ![Customers list in the Dashboard users module](https://www.ordering.co/media/features/9282e1b0f4aff7c646ee6b05a3795625f1edd6e918047aa5aa7ab76601e162a6.png) - ### Business Intelligence: reports for your next move Analytics, reviews, invoices, and reports give your team the information it needs to plan growth from the numbers, not from guesswork. [See Business Intelligence](https://www.ordering.co/features/business-intelligence/) ![Business analytics with an orders map and sales charts in the Business Intelligence module](https://www.ordering.co/media/features/3afa6af6f7c2de849ef942b31e7595817e456b6245656135b076627804906b17.png) ![Advanced reports in the Business Intelligence module](https://www.ordering.co/media/features/95b409431042280293cb56464281f673a40278ff3c44fcc28928e036ae92cf10.png) - ### Delivery: drivers, managers, groups, and companies Everything related to delivery and drivers lives here. Create, edit, or remove drivers, driver managers, driver groups, and third-party delivery companies as your operation needs, and connect as many as you need. [See Driver Manager](https://www.ordering.co/features/driver-manager/) ![Drivers list in the Dashboard delivery module](https://www.ordering.co/media/features/81ba4847d091e6387d26cc23105cbb27152e9f9da42a1a900157729829752812.png) - ### Settings: the rules behind the platform Edit the checkout, configure auto-assign, change currency symbols, update terms and conditions and footer pages, add or remove countries and cities, and replace wording across the whole platform. ![Basic settings screen with checkout, language, currency, and other options](https://www.ordering.co/media/features/c2adde6e80c79842903cbe9176a5793e1edd0a0be1ed92fe383ef0e9d5995d32.png) Dashboard screens shown with demo stores and data. Day to day ## Stay ahead of stockouts and order changes. - ### Low-stock alerts Get notified when a product runs low or goes out of stock, instead of leaving it listed as available. - ### Edit a placed order Change a line item on an order directly from the Orders module rather than canceling and starting over. ## More about the Dashboard - [Ordering Dashboard guideEverything there is to know about the Dashboard, module by module, in the documentation.](https://docs.ordering.co/) ## Other products in operations - [Merchant appStore teams receive and manage orders on a tablet or phone.](https://www.ordering.co/platform/ordering-merchant/) - [Driver appDrivers receive, navigate, and complete deliveries.](https://www.ordering.co/platform/driver-app/) ## See it working with your operation. Tell us how you sell and deliver, and we will walk through the products and features that fit. Product guide: [Dashboard](https://docs.ordering.co/docs/products/dashboard/) [Talk to Ordering.co](https://www.ordering.co/contact/)[See pricing](https://www.ordering.co/pricing/)