--- title: "Custom orders integration" description: "Let customers request a special pickup and delivery from your website, with the distance, weight, and delivery fee checked by the rules you set in Ordering.co." canonical: https://www.ordering.co/integrations/custom-orders/ --- ![Ordering.co](https://www.ordering.co/assets/logos/ordering-lockup-color-on-white.svg) Ordering.co automation # Deliver more than your menu. Let customers request a special pickup and delivery from your website, with the distance, weight, and delivery fee checked by the rules you set in Ordering.co. [Discuss custom orders setup](https://www.ordering.co/contact/)[Explore automation integrations](https://www.ordering.co/integrations/automation/) Custom orders with Ordering.co - Type Built-in Ordering.co automation - Customer entry Custom order on your website - Your rules Maximum distance and fee per km - Setting Settings > Custom orders How the automation runs ## A special request, checked against your rules. When **A customer requests a special delivery** From the Custom order banner on supported website layouts, the customer chooses where to pick up and where to deliver. Then 1. **Distance is checked** Ordering.co compares the route with your maximum delivery distance before the customer can continue. 2. **The request is described** The customer lists the items and quantities. Depending on your website, the form can also show instructions, a declared value, and the delivery fee. 3. **The order is placed** The customer chooses from the payment options your website shows and places the request, which reaches your team as an order. ## More orders from the same fleet Custom orders let your customers ask for deliveries that are not on any menu, and your team handles them like any other order: - **New revenue.** Offer errands, special purchases, and one-off deliveries with your own drivers. - **Your rules first.** You set the maximum distance and the fee per km, and requests beyond your distance limit cannot be placed. - **One operation.** Custom requests arrive in Ordering.co next to the rest of your orders. ## What customers see 1. A **Custom order** banner on supported website layouts asks if they need a special delivery. 2. They choose the pickup place and the delivery location, with a route preview and distance check. 3. They describe each item and its quantity. Depending on your website, they can also add instructions and a declared value. 4. They review the request, choose from the payment options shown, and place the order. ## Learn more - [What is a custom order? The on-demand errand model, explained](https://www.ordering.co/blog/what-is-a-custom-order-the-on-demand-errand-model-explained/) - [How to launch custom orders in one afternoon](https://www.ordering.co/blog/how-to-launch-custom-orders-in-one-afternoon-a-step-by-step-setup-guide/) ## Works with the rest of your operation - **[Auto-accept orders](https://www.ordering.co/integrations/auto-accept-orders/)** accepts new orders automatically as they arrive. - **[WhatsApp order notifications](https://www.ordering.co/integrations/whatsapp-order-notifications/)** keep the customer updated on WhatsApp. - **[Google Maps](https://www.ordering.co/integrations/google-maps/)** powers address search and maps across your ordering channels. Setup ## Install the plugin, set your limits, and test a request. 1. 01 **Install the Custom Order plugin** Our team helps you install and enable Custom Order for your project. 2. 02 **Set your limits** In Settings > Custom orders, set the maximum order weight, the delivery fee per km, and the maximum delivery distance, then save. 3. 03 **Test a request** Place a test custom order on your website and review it in Orders before you offer it to customers. Resources ## Guides and references. - [Place a custom order on the websiteOpen the guide for setup and operating details.](https://docs.ordering.co/docs/products/website/conditional/custom-orders/) - [Custom orders settingsOpen the guide for setup and operating details.](https://docs.ordering.co/docs/products/dashboard/settings/pro/custom-orders/) - [Create a custom order from the DashboardOpen the guide for setup and operating details.](https://docs.ordering.co/docs/products/dashboard/orders/create-custom-order/) Questions ## Frequently asked questions. What can customers request? A special pickup and delivery, such as buying a specific item or collecting something and bringing it to them. They describe each item and its quantity, and the form can also ask for instructions and a declared value. How is the delivery fee calculated? From the delivery fee per km you set in Settings > Custom orders and the distance between the pickup and delivery locations. Can I limit how far a request can go? Yes. Set a maximum delivery distance. When the locations are farther apart, the customer sees Distance exceeded and cannot continue. You can also set a maximum order weight, which customers see as guidance. Where do customers find it? In the Custom order banner on supported website layouts, after signing in. Can my team create a custom order for a customer? Yes. Administrators can use Create custom order in the Dashboard to record an order from a store's products or with an approved custom total. ## Turn your delivery fleet into an errand service. Tell us what your customers ask you to pick up and deliver, and we will help you set up custom orders. [Discuss custom orders setup](https://www.ordering.co/contact/)[Back to automation integrations](https://www.ordering.co/integrations/automation/)