---
title: "WhatsApp ordering bot"
description: "Take orders on your WhatsApp number with a guided bot: buttons, location pin, in-chat menu, online payment, and live order tracking. No AI involved."
canonical: https://www.ordering.co/features/whatsapp-ordering-bot/
---

[Ordering experience](https://www.ordering.co/features/all-features/?category=ordering#feature-catalog)

# Take orders on WhatsApp. No AI, no surprises.

Customers write to your business number and a guided bot takes it from there: store, delivery or pickup, location, menu, payment, and live tracking. Every conversation follows the same flow, and every order lands in your Dashboard like any other.

[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)[Talk to Ordering.co](https://www.ordering.co/contact/)

Included in every plan

Restaurant, Marketplace, and Enterprise

Works in

- Across the platform

[See pricing](https://www.ordering.co/pricing/)

WhatsApp ordering bot

## What you can do

- ### A guided flow, not a chatbot

  Customers tap buttons instead of typing. The bot asks only what the order needs, so every order arrives complete and the bot never improvises an answer.

- ### No AI usage

  The bot is fully rule-based. There are no AI models behind it and no AI usage costs.

- ### No sign-up for customers

  The bot takes the customer’s name and phone number from their WhatsApp profile and creates the customer record for you.

- ### Smart store and order-type steps

  With one store, the bot selects it automatically. With only delivery or only pickup enabled, it skips the question.

- ### Exact delivery locations

  Customers share a WhatsApp location pin or select the point on a map, and the bot saves it for their next order.

- ### Your menu inside the chat

  A button opens your menu with products, options, photos, and prices in your brand colors, right inside WhatsApp.

- ### Online payment

  Customers pay through a secure payment link and come straight back to the WhatsApp conversation, where the bot confirms the order.

- ### Live order tracking

  Status updates arrive in the same thread. Customers can follow several orders at once and watch the driver on a live map.

- ### Your words, your language

  Edit the welcome and support messages, the support contact, and the text of every message the bot sends, in each language you serve.

- ### Managed in Connect

  Create, connect, customize, and test bots from Connect → WhatsApp bots in the Dashboard you already use. One bot per WhatsApp number.

How it works

## From a message to a delivered order

1. 01**The customer writes to your number**

   Any message starts the order. The bot greets the customer with your welcome message.

2. 02**Store, order type, and location**

   The bot confirms the store, delivery or pickup, and the exact delivery location.

3. 03**Menu and payment**

   The customer fills the cart in your menu and pays online without leaving the conversation.

4. 04**Your team fulfills it**

   The order reaches the Dashboard and the Business App, and the customer follows it live in WhatsApp.

## Good to know

- The bot answers from a WhatsApp number registered on Meta’s WhatsApp Business Platform. Meta’s business verification is part of the setup.
- The bot answers customers who write to you. It does not send bulk promotional messages.
- For free-text conversations, see WhatsApp AI ordering.

## Related

- [WhatsApp AI ordering](https://www.ordering.co/features/whatsapp-ordering/)
- [AI Ordering Agents](https://www.ordering.co/platform/ai-ordering-agents/)
- [Omnichannel ordering](https://www.ordering.co/features/omnichannel-ordering/)
- [Dashboard](https://www.ordering.co/platform/dashboard/)

[See all features](https://www.ordering.co/features/all-features/#feature-catalog)

## See how it fits your operation.

Walk through your setup and the products your operation needs with the Ordering.co team.

Product guide: [Set up a WhatsApp ordering bot](https://docs.ordering.co/docs/products/dashboard/connect/whatsapp-bots/)

[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)[Talk to Ordering.co](https://www.ordering.co/contact/)