---
title: "Ticketing system"
description: "Organize customer inquiries and order issues with an Ordering.co ticketing workflow for classification, priority, and resolution."
canonical: https://www.ordering.co/features/ticketing-system/
---

Support operations

# Give every order issue a path to resolution.

Use a ticketing workflow to capture customer questions, organize the work behind them, and keep the response connected to the order experience.

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Customer request**Order confirmation**

Support queue

**Confirmation follow-up**_Assigned_

**Order context**_Priority set_

**Customer reply**_Resolved_

A visible workflow

## Move from a request to an accountable next step.

A support ticket is a unit of work, not just a message. It gives the team a way to recognize the issue, decide who owns it, and follow it through.

1. 01

   ### Capture

   Give a customer request a clear place to enter the support workflow.

2. 02

   ### Classify

   Group the request so the team can see what it concerns and how urgent it is.

3. 03

   ### Prioritize

   Use the request context to decide which work needs attention first.

4. 04

   ### Resolve

   Keep the conversation tied to the issue until the team can close the loop.

![Illustration representing a support ticket workflow](https://www.ordering.co/media/features/80099d477bb128669ac2dc168e182f7b6d96741b35dcea94797672663698d048.jpg)

Order context

## Make the issue easier to understand before the reply is written.

When a customer reports a missing confirmation or another ordering problem, the support team needs enough context to investigate without losing the customer’s request in an unstructured inbox.

- **Customer request** keeps the issue and its history together.
- **Clear ownership** helps the team see what still needs a response.

Queue design

## Set priorities around the questions that affect the customer experience.

Categories and priority levels help support teams differentiate urgent order problems from feedback and follow-up work.

01

### What needs a response now?

Define the order issues that require immediate attention from the support team.

02

### Who can resolve it?

Route the ticket to the team responsible for the next operational action.

03

### What should improve next?

Use recurring questions and feedback to identify where the ordering journey needs attention.

## Design a support workflow around your ordering operation.

Start with the customer issues your team needs to capture, prioritize, and resolve.

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