---
title: "Social network sharing"
description: "Let customers share their Ordering.co orders on Facebook, Instagram, and Twitter to help build awareness for your business."
canonical: https://www.ordering.co/features/social-network/
---

Social network integration

# Give social touchpoints a place in the ordering journey.

Bring the audience, message, and customer moment together before adding a social touchpoint to the ordering journey.

[Talk to Ordering.co ](https://www.ordering.co/contact/)[Explore the approach](#considerations)

Let channel policies, customer permissions, and the ordering experience guide each social touchpoint.

![Person using a phone beside a laptop with social notification icons](https://www.ordering.co/media/features/bf1682ed328ad339a2b7e89bed2df62ab6fefd3375c8545fe52678e41a32eda4.jpg)

A deliberate connection

## Move from a channel idea to a useful customer moment.

Social networks can support discovery and conversation around an ordering experience. The important work is agreeing on the audience, use case, and information that should be visible.

1. 01

   ### Choose the moment

   Decide where a social touchpoint belongs in the customer journey before introducing it.

2. 02

   ### Clarify the audience

   Define the audience and message with the team responsible for the campaign and customer data.

3. 03

   ### Keep sharing intentional

   Make any customer-facing sharing option understandable in its context and review the surrounding experience.

Customer context

## Keep the order experience at the center.

Social channels can help people discover a brand before they order. Design a clear path from the message to the order, then decide which audience, channel, and permissions apply.

- What does the customer need to understand at this step?
- Which audience and data choices require review?
- Which channel behavior is appropriate for the chosen setup?

Plan the connection

Bring the audience, channel, and ordering moment into one plan. Align ownership, customer permissions, and the next step before adding social touchpoints.

[Talk to Ordering.co](https://www.ordering.co/contact/)

Share links with an image

## Every shared link shows what it points to.

Customers share a store or a menu item by copying its link, and the link shows an image preview wherever it is pasted.

Where you use it: Ordering Web and customer apps

### How sharing works

- Share a store or a dish

  Customers open the store or menu item they like, copy its link, and paste it in any chat or social post.

- An image with the link

  The shared link carries a preview image, so the post stands out and people see what they are opening.

### Why it matters

- **Word of mouth that brings orders**Friends and family discover new stores and dishes through what customers share.

## Plan social touchpoints around the customer experience.

Bring the audience, channel context, and ordering journey into the same conversation.

[Talk to Ordering.co](https://www.ordering.co/contact/)[Explore the platform](https://www.ordering.co/platform/)