--- title: "Proof of delivery" description: "Drivers confirm each delivery with a PIN code, a photo, a video, or the customer’s signature in the Ordering.co Driver app, saved with the order as evidence." canonical: https://www.ordering.co/features/proof-of-delivery/ --- [Delivery and drivers](https://www.ordering.co/features/all-features/?category=delivery#feature-catalog) # Know every order reached the right person. Drivers confirm each handoff in the Ordering.co Driver app with a PIN code, a photo, a video, or the customer’s signature. The confirmation stays with the order, so customers know their order arrived and your business has evidence if a delivery is ever questioned. [Book a demo](https://www.ordering.co/contact/?meeting=demo#book)[Talk to Ordering.co](https://www.ordering.co/contact/) Included in every plan Restaurant, Marketplace, and Enterprise Works in - Driver app [See pricing](https://www.ordering.co/pricing/) Proof of delivery ## What you can do - ### PIN code Drivers confirm the handoff with a PIN code. - ### Photo Drivers take a photo of the order as it is received. - ### Video Drivers record a short video of the order as it is received. - ### Electronic signature The customer signs on screen with a finger or a stylus. No paper, no shared pen. - ### Drop-off location check Drivers cannot mark an order delivered away from the customer’s address, within a distance in meters you set. - ### Order status to delivered Each order has its own number, and customers follow its status on your website or app until it is delivered. - ### A saved delivery record The confirmation stays with the order, ready as evidence against fraud and chargebacks. Driver app ## A PIN code, a photo, a video, or a signature Each method records that the order reached its intended recipient, not only its address. Drivers collect the confirmation your delivery flow asks for as part of completing the order. - PIN code: the handoff is confirmed with a code - Photo: the driver photographs the order as it is received - Video: the driver records a short video of the order as it is received - Signature: the customer signs for the order on screen - Delivery confirmation: the order is marked delivered at the customer’s specified address ![A delivery driver holds a package and a tablet while a customer signs on the tablet screen with her finger.](https://www.ordering.co/media/blog/ad1fd7a1b7427705513f433eaac8dc41d434cfa0a39734811f81ccb3d7556db8.jpg) Driver app ## Signatures without paper When a delivery needs a signature, the customer is prompted to sign on the mobile device at the door, with a finger or a stylus. No paper slip changes hands, which protects the health and safety of customers and drivers and keeps the handoff quick. - Confirms the right person received the order - Signed on screen with a finger or a stylus - Saved securely with the order for future reference - Fewer steps at the door, so drivers move on to the next delivery sooner ![Order 3005 in the Ordering.co app on a phone. The order conversation shows that a driver was assigned, a message from the store saying the food is ready, the driver’s reply, and a signature drawn on screen above the message field.](https://www.ordering.co/media/blog/8ccdc8b374867eff714f9007ca4bc30e6731fccdd8e55df996ec6c01f82cab4e.jpg) A signature captured inside the order. Driver app ## Delivered where the customer asked Proof of delivery confirms the order reached the address the customer gave. Location checks cover both ends of the trip: drivers must be at the customer’s address to mark an order delivered, and at the store to mark it picked up. - Delivery confirmed at the customer’s specified address - Drop-off check within a distance in meters you set - Pickup check, so an order cannot be marked picked up away from the store - Order status updates as the driver reaches the store and the customer ## One record for your customer and your business Every confirmation stays with the order. Customers get reassurance that the order arrived and that their payment went through, and your business can show that it delivered what it was paid for. - Customers follow the order by its number and see when it is delivered - Reassurance for customers that the order was received and the payment processed - Evidence against fraud and scams, for customers and for your business - Evidence when you respond to a fraudulent chargeback - Confirmation that orders reach the correct location and that your business is paid for what it delivers How it works ## From the door to a closed order. 1. 01**Set the confirmation** Choose in the Driver app settings which confirmation your drivers collect at the door. 2. 02**The driver arrives** With the drop-off check on, the app lets the driver mark the order delivered only at the customer’s address. 3. 03**The customer confirms** The driver collects the PIN code or the customer’s signature, or takes a photo or a short video of the order as it is received. 4. 04**The order closes with its proof** The order is marked delivered, the customer sees the update, and the confirmation is saved with the order. ## Good to know - Proof of delivery is captured in the Ordering.co Driver app, for deliveries made by drivers who use it. - A delivery record supports your case in a dispute. The outcome of a chargeback is decided by the payment provider. ## Related - [Driver app](https://www.ordering.co/platform/driver-app/) - [Driver Manager](https://www.ordering.co/features/driver-manager/) - [Ordering Delivery](https://www.ordering.co/platform/ordering-delivery/) - [Delivery areas and schedules](https://www.ordering.co/features/delivery-areas-and-schedules/) [See all features](https://www.ordering.co/features/all-features/#feature-catalog) ## See how it fits your operation. Walk through your setup and the products your operation needs with the Ordering.co team. Product guide: [Complete a delivery](https://docs.ordering.co/docs/products/driver-app/deliveries/complete-delivery/) [Book a demo](https://www.ordering.co/contact/?meeting=demo#book)[Talk to Ordering.co](https://www.ordering.co/contact/)