---
title: "Order tracking and notifications"
description: "Customers see order status in real time, get notified by email, text, or push, and follow the driver’s live location for deliveries."
canonical: https://www.ordering.co/features/order-tracking-notifications/
---

[Ordering experience](https://www.ordering.co/features/all-features/?category=ordering#feature-catalog)

# Keep customers posted from order to arrival.

Customers see their order’s status in real time, get notified by email, text, or push notification at every stage, and follow the driver’s live location and estimated arrival for deliveries.

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)

Included in every plan

Restaurant, Marketplace, and Enterprise

Works in

- Restaurant customer website
- Marketplace customer website
- Restaurant customer app
- Marketplace customer app

[See pricing](https://www.ordering.co/pricing/)

Order tracking and notifications

## What you can do

- ### Real-time status updates

  Customers see their order’s status from confirmation to pickup or delivery.

- ### Notified at every stage

  Automatic updates go out when the order is received, being prepared, and ready.

- ### Choose the channel

  Send updates by email, text message, or push notification, whichever fits the business and its customers.

- ### Push notifications per status change

  Customers with the app installed get a push notification every time the order status changes.

- ### Configurable by user level

  Choose which notifications are sent and which user level receives them.

- ### Live driver tracking

  Customers follow the driver’s live location and estimated arrival on a map. The estimate accounts for traffic, calculated with Google Maps.

- ### Works beyond food

  The same order status and tracking apply to groceries, packages, or anything else delivered.

- ### Eat-in status updates

  Dine-in customers see order status through in-restaurant displays, text, email, or the mobile app.

Website and apps

## Real-time status from confirmation to delivery

Customers can check on their order at any point after placing it, instead of wondering what’s happening after checkout.

- A confirmation with the store’s address, phone number, and estimated pickup or delivery time arrives when the order is placed
- Updates arrive as the order is received, being prepared, and ready for pickup or delivery
- Customers can log in at any time to see the current status and estimated time
- Store teams can see how long orders take to prepare, which helps them spot delays

Dashboard settings

## Email, text, or push, the customer’s choice

A business chooses which channels carry its order updates, and the platform keeps sending them on every status change.

- Send updates by email, text message, or push notification through the mobile app
- Customers are notified when the order is confirmed, being prepared, and ready for pickup or delivery, and about delays or changes
- Push notifications trigger on every status change for customers with the app installed
- Configure which notifications go out and which user level receives them
- Customers who haven’t enabled notifications are prompted to turn them on, while their choice to keep them off is respected

In-restaurant and mobile

## Keep dine-in customers posted too

Status updates aren’t only for delivery and pickup; dine-in customers can follow their order while they wait at the table or the counter.

- In-restaurant displays show each order’s status as it’s prepared, so customers know when food is ready
- Text or email notifications keep dine-in customers updated on their order status
- The mobile app can also show dine-in order status in real time

Website and apps

## Follow the driver from pickup to the door

For deliveries, customers see the driver’s live location on a map from the moment they leave the store until the order arrives.

- See the driver’s live location and estimated arrival time on a map
- Tracking starts when the driver leaves the store and continues until delivery
- Works for food, groceries, packages, or anything else delivered through the platform
- Helps customers plan to be available when the order arrives

How it works

## From placed to delivered.

1. 01**Order confirmed**

   The customer gets a confirmation with the store’s address, phone number, and an estimated pickup or delivery time.

2. 02**Status updates arrive**

   The customer is notified as the order is received, prepared, and ready, through the channel they’ve chosen.

3. 03**Follow the driver**

   For deliveries, the customer watches the driver’s live location and estimated arrival on the map.

4. 04**Delivered, and confirmed**

   The order status updates to delivered; see Proof of delivery for how drivers confirm the handoff.

## Good to know

- Order tracking and status updates for deliveries depend on an order assigned to a driver using the Driver app.
- For how a business assigns, monitors, and manages drivers, see Driver Manager.

## Related

- [Proof of delivery](https://www.ordering.co/features/proof-of-delivery/)
- [Driver Manager](https://www.ordering.co/features/driver-manager/)
- [Pickup, delivery, and dine-in](https://www.ordering.co/features/pickup-delivery-and-dine-in/)
- [Delivery areas and schedules](https://www.ordering.co/features/delivery-areas-and-schedules/)

[See all features](https://www.ordering.co/features/all-features/#feature-catalog)

## See how it fits your operation.

Start a free trial, or walk through your setup with the Ordering.co team.

Product guide: [Push notifications](https://docs.ordering.co/docs/products/dashboard/settings/pro/push-notifications/)

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)