---
title: "Omnichannel ordering"
description: "Take orders on the web, native apps, WhatsApp, AI ordering, kiosks, call center, and supported custom frontends, all in one order flow."
canonical: https://www.ordering.co/features/omnichannel-ordering/
---

[Ordering experience](https://www.ordering.co/features/all-features/?category=ordering#feature-catalog)

# Meet customers on every channel they already use.

Ordering.co connects the web, native apps, WhatsApp, AI ordering, kiosks, the call center, and supported custom frontends to the same catalog, stores, and order flow, so your team runs one operation instead of one per channel.

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)

Included in every plan

Restaurant, Marketplace, and Enterprise

Works in

- Across the platform

[See pricing](https://www.ordering.co/pricing/)

Omnichannel ordering

## What you can do

- ### Website and native apps

  Customers order from your branded website and from iOS and Android apps that share the same menu, cart, and orders. The cart syncs across them in real time, and the order type a customer picks is remembered on every channel.

- ### Web and WhatsApp AI ordering

  AI ordering takes qualifying orders through web conversations and WhatsApp, using your catalog and fulfillment rules.

- ### Self-ordering kiosks

  Customers order and pay from tablets or large screens in your store.

- ### Call center ordering

  Agents find customers by phone number, take orders, and reorder from one screen.

- ### Supported custom frontends

  Experiences your team builds on the Ordering.co API and MCP can place orders into the same flow.

- ### One order flow for every channel

  Orders from every channel reach the same Dashboard, Business App, and delivery workflow.

## Good to know

- The 5% AI technology fee applies only to qualifying orders placed through AI ordering conversations.
- Confirm the scope of any custom frontend with Ordering.co before you build it.

## Related

- [AI Ordering Agents](https://www.ordering.co/platform/ai-ordering-agents/)
- [Ordering Kiosk](https://www.ordering.co/platform/ordering-kiosk/)
- [Ordering Call Center](https://www.ordering.co/platform/ordering-call-center/)
- [POS phone ordering extension](https://www.ordering.co/features/pos-phone-ordering-extension/)
- [API & MCP](https://www.ordering.co/developers/api-mcp/)
- [Sell on social media](https://www.ordering.co/features/social-network/)

[See all features](https://www.ordering.co/features/all-features/#feature-catalog)

## See how it fits your operation.

Start a free trial, or walk through your setup with the Ordering.co team.

Product guide: [Ordering.co products](https://docs.ordering.co/docs/products/)

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)