--- title: "Multi-store management" description: "Run many stores as a marketplace, single store, or franchise, let owners register new businesses, and scope the call center to one brand." canonical: https://www.ordering.co/features/multi-store-management/ --- [Stores and locations](https://www.ordering.co/features/all-features/?category=stores#feature-catalog) # Run every store, brand, and location from one dashboard. Choose whether the website and app open as a marketplace, a single store, or a franchise, give each store or brand its own channels, and scope a call center agent to one brand. [Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book) Included in every plan Restaurant, Marketplace, and Enterprise Works in - Dashboard [See pricing](https://www.ordering.co/pricing/) Multi-store management ## What you can do - ### Multi-store management Run many stores and locations from one dashboard, with the same tools for every store you add. - ### Owners register additional businesses A Security setting lets eligible business-owner accounts register additional businesses on their own, instead of waiting on an administrator. - ### Marketplace, single-store, and franchise modes The website and app can open as a marketplace, a single store, or a franchise that routes customers to a participating location. - ### Change store across locations A franchise experience can offer Change store, so customers return to the location choice the website provides. - ### Channels per store or brand Give individual stores or franchise brands their own website and app channels: the Franchise website theme sets its own domain, images, colors, and homepage and footer content, without ordering widgets. - ### Call center by brand Assign a franchise identifier to a brand and its stores, so an agent assigned to that brand sees only its orders and customers. Dashboard ## Owners register their own additional businesses A Security setting, Allow Business Owner to Register Additional Businesses, lets eligible owner accounts add a new business themselves, without an administrator creating it for them. - Turn the setting on from Security settings so business owners can register another business from their own account - Separate from giving one owner access to several existing stores, which Multi-business ownership covers - Saves your team from creating every new business by hand Customer website, Customer app ## Marketplace, single-store, and franchise modes The website and app can open as a marketplace, a single store, or a franchise that routes customers to a participating location, depending on how you set it up. - Marketplace mode shows the businesses available for the customer's current location and order context, and the customer picks one to continue - Single-store mode opens directly to one configured business, skipping the business list - Franchise mode uses the customer's ordering context to open a participating location automatically - A store switcher lets customers use Change store to return to the location choice the website provides - The customer app has matching experience scopes: marketplace, franchise, and single business - A kiosk-oriented Home can keep customers on an order-focused Home with a location and search entry instead of opening a store automatically Dashboard, Customer website ## A franchise website for multi-location brands Choose the Franchise theme for a business with multiple locations, and give individual stores or franchise brands their own website and app channels. - The shared editor provides Basic Settings and Advanced Settings; Ordering Widgets are excluded in franchise mode - Basic Settings include the business name, description, a custom domain, images, theme colors, and homepage and footer content - Advanced Settings add further presentation controls such as favicon and button styling - Each store or franchise brand keeps its own channels; Brand manager organizes the brands and the stores that belong to each one Call center, Dashboard ## Scope the call center to one brand A brand record, its stores, and a franchise identifier link together so an agent assigned to that brand sees only that brand's orders and customers. - Open Stores > Brands and assign the stores that belong to a brand - Enter the franchise identifier in the configuration surface set up for it - An agent assigned to a brand sees only the orders and customers for that brand's stores - An export can be configured with a brand scope, a time range, and access controls How it works ## From setup to the next order. 1. 01**Choose the operating model** Pick Marketplace, Single Store, or Franchise as the website theme for your operation. 2. 02**Connect the brand and its stores** Assign stores to a brand, and turn on additional business registration for the owners who need it. 3. 03**Scope channels and the call center** Give each store or franchise brand its own channels, and scope a call center agent to one brand. ## Good to know - Stores in a marketplace can share one delivery zone instead of drawing a separate one for each store. - Registering additional businesses is a setting your team turns on; it does not replace giving one owner access to several existing stores. ## Related - [Multi-business ownership](https://www.ordering.co/features/multi-business-owner-feature/) - [Brand manager](https://www.ordering.co/features/brand-manager/) - [Ordering Call Center](https://www.ordering.co/platform/ordering-call-center/) - [Multi-location operations](https://www.ordering.co/platform/multi-location-operations/) [See all features](https://www.ordering.co/features/all-features/#feature-catalog) ## See how it fits your operation. Start a free trial, or walk through your setup with the Ordering.co team. Product guide: [Website presentation modes](https://docs.ordering.co/docs/products/website/conditional/website-modes/) [Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)