---
title: "Manual orders"
description: "An administrator creates an order by hand from the Dashboard for a customer, and corrects the contact details saved on an order."
canonical: https://www.ordering.co/features/manual-orders/
---

[Order management](https://www.ordering.co/features/all-features/?category=orders#feature-catalog)

# Enter an order for a customer, by hand.

When a customer needs an order entered on their behalf, an administrator builds it from the Dashboard, from a store's products or a custom total, and can correct the contact details saved on an order afterward.

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)

Included in every plan

Restaurant, Marketplace, and Enterprise

Works in

- Dashboard
- Call center software

[See pricing](https://www.ordering.co/pricing/)

Manual orders

## What you can do

- ### A manual order from the Dashboard

  An administrator builds an order for a customer directly from the Orders list, for special requests, high-volume orders, or approved promotional orders.

- ### Find or add the customer

  Search an existing customer by phone number, or create a new one, then select or add their delivery address.

- ### Choose the order type and store

  Select delivery, pickup, eat in, curbside, or drive thru, then pick an eligible store that is open for that address and order type.

- ### Build the order from products

  Add the store's products with their required options and quantities, editing or removing them before you submit.

- ### Or record a custom total

  Represent the order with a custom total, a comment, and an optional external ID instead of individual products.

- ### Edit customer details on an order

  Correct the phone number, email, address, map location, and delivery notes saved on a single order, without changing the customer's account.

Dashboard

## Build the order, step by step

Create custom order builds a staff-assisted order the same way an administrator handles any special request: find the customer, choose where and how the order is fulfilled, then add products or a total.

- Search by at least seven digits of the customer's phone number, or select New user to create one
- Select an existing address or add a new one, with its location confirmed on the map
- Choose the order type available for that store: delivery, pickup, eat in, curbside, or drive thru
- Only stores that are open and eligible for the address and order type appear
- Order by products: add each item with its required options and quantity
- Order by total: enter a custom amount, a comment, and an optional external ID, instead of individual products
- Review the payment method, driver tip, and every checkout warning before you place the order
- Available from Orders list and from the All in one delivery view, restricted to administrator-level accounts

Dashboard

## Correct the customer details on an order

When the contact or delivery details on a placed order are wrong, correct them from that order without touching the customer's saved profile.

- Open the customer section of the order and select the edit icon
- Update the phone number, email, or address
- Move the map marker to correct the delivery location
- Update the delivery notes

How it works

## From setup to the next order.

1. 01**Find the customer**

   Search by phone number or add a new customer, then select or add their delivery address.

2. 02**Choose fulfillment and build the order**

   Pick the order type and an eligible store, then add products or enter a custom total.

3. 03**Review and place the order**

   Check the customer, address, order type, store, products or total, and payment details, resolve any warning, then place the order.

## Good to know

- Creating a manual order needs an administrator-level account, and the fields you see depend on the order type, store availability, payment methods, and your checkout rules.
- Editing a customer's details on an order updates that order only. It does not change the customer's saved profile for future orders.

## Related

- [Order management](https://www.ordering.co/features/order-management/)
- [Ordering Merchant](https://www.ordering.co/platform/ordering-merchant/)
- [Dashboard](https://www.ordering.co/platform/dashboard/)

[See all features](https://www.ordering.co/features/all-features/#feature-catalog)

## See how it fits your operation.

Start a free trial, or walk through your setup with the Ordering.co team.

Product guide: [Create a custom order](https://docs.ordering.co/docs/products/dashboard/orders/create-custom-order/)

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)