---
title: "In-order chat"
description: "Each order gets one chat for the customer, the business, the driver, and an admin, and the admin can message everyone or just one of them."
canonical: https://www.ordering.co/features/in-order-chat/
---

[Order management](https://www.ordering.co/features/all-features/?category=orders#feature-catalog)

# Keep every conversation with the order it belongs to.

Each order has its own chat for the customer, the business, the driver, and an admin. The business and the driver can message the customer or each other, and an admin sees every message and chooses who hears a reply.

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)

Included in every plan

Restaurant, Marketplace, and Enterprise

Works in

- Restaurant customer website
- Marketplace customer website
- Restaurant customer app
- Marketplace customer app
- Merchant app
- Dashboard
- Driver app

[See pricing](https://www.ordering.co/pricing/)

In-order chat

## What you can do

- ### One chat per order, for everyone involved

  Each order that needs a driver has a chat that includes the customer, the business, the driver, and an admin.

- ### Customers message the business or the driver

  From the Messages inbox or an order's details, customers send a quick message, text, or an image to the business or to the assigned driver.

- ### The business messages the customer or the driver

  From the Business App or the Dashboard, store staff send a message to the customer or to the assigned driver about the order.

- ### The driver messages the customer, the business, or an admin

  From the Driver app, drivers send a message to the customer, the business, or an admin about the order.

- ### Admins choose the audience, and see everything

  From the Dashboard, an admin sends a message to everyone in the order's chat, or to just the driver, the customer, or the business, and always sees every message exchanged.

- ### Order Logbook in the chat

  Turn on Show Order Logbook in Chat so the order's history appears inside the conversation.

- ### Messages in exported reports

  Include order messages, and push notifications, in exported reports, with audience choices such as administrator, business manager, customer, and driver.

How it works

## From setup to the next order.

1. 01**Anyone involved opens the chat**

   The customer, the business, or the driver opens the order's conversation from their app or the website.

2. 02**They message who they need to**

   The business and the driver can message the customer or each other; the customer messages the business or the driver.

3. 03**An admin reviews and can join in**

   From the Dashboard, an admin reviews the full conversation and can reply to everyone, or to just one participant.

## Good to know

- There is no chat between drivers or between businesses; each order's chat includes only that order's customer, business, driver, and any admin who joins it.
- A finished order can keep its history visible while the composer that sends new messages turns off, and message delivery is not instant or guaranteed.

## Related

- [Order tracking and notifications](https://www.ordering.co/features/order-tracking-notifications/)
- [Ordering Merchant](https://www.ordering.co/platform/ordering-merchant/)
- [Driver app](https://www.ordering.co/platform/driver-app/)
- [Dashboard](https://www.ordering.co/platform/dashboard/)
- [Order timing and SLAs](https://www.ordering.co/features/order-timing-and-slas/)

[See all features](https://www.ordering.co/features/all-features/#feature-catalog)

## See how it fits your operation.

Start a free trial, or walk through your setup with the Ordering.co team.

Product guide: [Use Messages in the Dashboard](https://docs.ordering.co/docs/products/dashboard/orders/messages-overview/)

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)