--- title: "Customer account and order history" description: "My Account gathers a customer's profile, order history with tracking, one-click reorder, favorites, and order sharing in one place on Ordering.co." canonical: https://www.ordering.co/features/customer-account-order-history/ --- [Ordering experience](https://www.ordering.co/features/all-features/?category=ordering#feature-catalog) # Give every customer a home for their orders. My Account gathers a customer’s profile and order history in one place: every past and active order, a one-click way to reorder, favorite products and businesses, and a link to share an order with someone else. [Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book) Included in every plan Restaurant, Marketplace, and Enterprise Works in - Restaurant customer website - Marketplace customer website - Restaurant customer app - Marketplace customer app [See pricing](https://www.ordering.co/pricing/) Customer account and order history ## What you can do - ### A personal account dashboard My Account gathers a customer’s profile, with links to their orders and favorites, in one place. - ### Order history in one place My Orders lists every past and active order, filterable by All, Active, Past, and Preorders. - ### Track an order to delivery Customers follow an order’s status from placed to delivered from the same list. - ### Reorder in one click A Reorder button on a past order adds every item back to the cart, ready to adjust before checkout. The customer’s address is checked against the store’s delivery zones again before the order goes through. - ### Saved order templates Customers save an order as a template and reuse it later, handy for a regular or repeat order. - ### Change an order after placing it Where the business allows it, customers can adjust an order from My Orders after it has already been placed. A delivery address change after the order is placed is made by your team from the Dashboard. - ### Favorite products, orders, and businesses Customers mark products, past orders, or businesses as favorites for quick access later. - ### Share an order Customers share an order’s tracking page with a link, so someone else can follow it too. - ### Collaborative order sharing Customers share a link to an order so everyone in the group can add items or make changes to it. - ### Recommendations from dietary preferences Customers add their preferences and restrictions to My Account, and get menu recommendations tailored to them. Website and customer app ## One dashboard for account and profile My Account is the dashboard customers reach for whenever they need to check or update who they are on your platform. - Name, email, phone number, and password kept in My Account - An opt-in checkbox controls newsletters and promotions - Links out to My Orders and Favorites from the same screen - Preferences and dietary restrictions saved to the account inform personalized menu and business recommendations ![Ordering.co My Account page on a laptop, showing a profile photo, name, email, and phone fields, and a newsletter opt-in checkbox.](https://www.ordering.co/media/blog/83db57460b1666537a65817799c9e7c7bab69efa1ebb4b9986763c2d3ec93460.jpg) Website and customer app ## Order history, tracking, and one-click reorder My Orders keeps every past and active order in one list, so customers do not have to search email or a receipt to find one, and reordering it takes one click. - Filter orders under All, Active, Past, and Preorders - Follow an order’s status from placed to delivered - Reorder a past order with one click; every item is added to the cart - Adjust quantities, remove items, or add special instructions before checking out again - Save an order as a template to reuse later, useful for a regular or repeat order - Where the business allows it, change an order from My Orders even after it has been placed ![Ordering.co My Orders page listing past orders under All, Active, Past, and Preorders tabs, with a Reorder button next to a completed order from Burger Place.](https://www.ordering.co/media/blog/f0a9c23724d55f03759f060c806064bef6dde0f068026b85c43fb7a0f7f5c2ba.webp) Website and customer app ## Favorite products, orders, and businesses Favorites keeps the products, orders, and businesses a customer returns to most within reach, under their own tabs. - Save a product, an order, or a business with the Add to Favorites option - Find them again from the Favorites tab in account settings - Businesses, products, and past orders each have their own tab - A favorited order keeps the business, items, and total visible for a quick repeat ![Ordering.co Favorites page with Businesses, Products, and Orders tabs, showing saved businesses such as Pizza Place and Taste Wine, and favorited past orders from Burger Place and Pizza Place.](https://www.ordering.co/media/blog/73711ddfe4641ef8ec7812dfbb999ed2b01e9a56b0ef039096ea52a7fac65f99.webp) Website and customer app ## Share an order with a link Customers share an order’s tracking page so someone else, such as the rest of the household, can follow it without logging in. For a group order, a shared link lets the whole group build the same order together. - Share an order from its tracking page with a link - The link opens the order’s status, business, and delivery map - Useful for letting someone else know an order is on its way - Share a link to an order before checkout so anyone in the group can add items or make changes to it ![Ordering.co order tracking page for Order #3007, with a share icon over a map showing the delivery route to Burger Place.](https://www.ordering.co/media/blog/892a69b63beb348f061885c6d5e8bdc7b7fc475cd2b0dd74107d204c6ab880ba.jpg) How it works ## From order history to the next order. 1. 01**Open My Orders** Find the order in the Active, Past, or Preorders list. 2. 02**Reorder or favorite it** Click Reorder to add every item to the cart, or save it to Favorites for later. 3. 03**Adjust and check out** Change quantities or add instructions, then check out as usual. ## Good to know - Favorites and order history are tied to the customer’s account, so they carry over between your website and app. ## Related - [Account login and guest checkout](https://www.ordering.co/features/account-login-and-guest-checkout/) - [Customer address management](https://www.ordering.co/features/customer-address-management/) - [Customer payment wallet](https://www.ordering.co/features/customer-payment-wallet/) [See all features](https://www.ordering.co/features/all-features/#feature-catalog) ## See how it fits your operation. Start a free trial, or walk through your setup with the Ordering.co team. Product guide: [Review order history](https://docs.ordering.co/docs/products/website/orders/order-history/) [Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)