---
title: "Custom checkout fields"
description: "Add custom fields to checkout to collect delivery instructions, notes, allergies, or customization details, kept with the order for your team."
canonical: https://www.ordering.co/features/custom-checkout-fields/
---

[Cart, checkout, and payments](https://www.ordering.co/features/all-features/?category=checkout#feature-catalog)

# Collect exactly what an order needs, at checkout.

Add the fields your checkout should ask for, from delivery instructions to a customization request, and let customers leave a note for anything else. Every detail stays with the order for your team to act on.

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)

Included in every plan

Restaurant, Marketplace, and Enterprise

Works in

- Restaurant customer website
- Marketplace customer website
- Restaurant customer app
- Marketplace customer app

[See pricing](https://www.ordering.co/pricing/)

Custom checkout fields

## What you can do

- ### Custom checkout fields

  Add or remove fields on the checkout screen, such as delivery instructions or customer information.

- ### Order notes

  Customers leave a free-text note for anything a menu can’t capture.

- ### Allergy and dietary notes

  Customers flag food allergies or dietary restrictions with their order.

- ### Product customization fields

  Collect a specific detail tied to an item, such as embroidery text or a design request.

- ### Delivery preferences

  Ask for a preferred delivery date, time, or drop-off location.

- ### Customer information

  Collect name, contact information, and shipping address in one place.

- ### Fields per store

  Configure different checkout fields for different stores or locations.

- ### Stays with the order

  Every field collected at checkout stays attached to the order for your team to see.

Dashboard

## Add the fields your checkout needs

The checkout fields a business shows are configurable, so the checkout asks customers for exactly what that store needs to fulfill the order.

- Add or remove fields on the checkout screen
- Collect delivery instructions or special requests
- Collect customer information, such as contact details
- Configure checkout fields per store or branch, so each location asks for what it needs

Website and apps

## A note for anything a menu can’t capture

The Notes feature lets customers leave special instructions with their order, and gives the store clear, specific instructions for preparing it.

- Leave a free-text note with the order
- Flag a food allergy or dietary restriction so the order is prepared safely
- Ask for extra toppings, or a milder or spicier dish
- The note reaches the store with the rest of the order

Dashboard

## Collect exactly what an order needs

Custom fields on orders gather additional information at the time of purchase, tailored to what a business sells.

- Gather special instructions for product customization, such as embroidery text or a design request
- Collect delivery preferences, such as a preferred delivery date and time or where to leave the order
- Capture customer preferences, such as favorite colors or flavors
- Record allergies or dietary restrictions attached to the order

Dashboard

## One template for every order’s details

The Additional Order Information Template collects and organizes the information a business needs about a customer’s order in one place.

- Collect the customer’s name, contact information, and shipping address
- Collect special instructions or requests alongside those details
- Gather everything needed to process and fulfill the order in one step
- Keep order information organized so staff can answer questions quickly

## Related

- [Menu management](https://www.ordering.co/features/menu-management/)
- [Product options and modifiers](https://www.ordering.co/features/product-options-modifiers/)
- [Pickup, delivery, and dine-in](https://www.ordering.co/features/pickup-delivery-and-dine-in/)
- [Dashboard](https://www.ordering.co/platform/dashboard/)
- [Cart and ordering rules](https://www.ordering.co/features/ordering-rules/)

[See all features](https://www.ordering.co/features/all-features/#feature-catalog)

## See how it fits your operation.

Start a free trial, or walk through your setup with the Ordering.co team.

Product guide: [Checkout by order type](https://docs.ordering.co/docs/products/dashboard/settings/checkout-by-order-type/)

[Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)