--- title: "AI agent analytics" description: "Review agent performance, today's AI orders, dashboard home cards, monthly reports, and conversation detail in the AI Agents dashboard." canonical: https://www.ordering.co/features/ai-agent-analytics/ --- [Reports and reviews](https://www.ordering.co/features/all-features/?category=insights#feature-catalog) # See how your AI ordering agents are performing. Review every agent's performance, today's AI orders, the dashboard's home cards, monthly reports, and every conversation, all inside the AI Agents dashboard. [Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book) Included in every plan Restaurant, Marketplace, and Enterprise Works in - Web AI Ordering - WhatsApp AI Ordering [See pricing](https://www.ordering.co/pricing/) AI agent analytics ## What you can do - ### Agent performance cards Every AI agent's card shows its daily messages, success rate, and average response time in real time. - ### Turn agents on or off A status toggle activates or deactivates any agent with a single click. - ### Today's orders at a glance See today's order count, revenue, active orders, and completed orders. - ### Order status tabs Review orders by Active, Completed, Cancelled with its reason, or All Orders. - ### Order and chat detail Open the chat log, the itemized receipt, the delivery address, and the fulfilling store behind any order. - ### Dashboard home cards Review revenue, orders, agent performance and errors, AI Popular Items, Hours Saved vs. Human, Sales Recovered by AI, and Return on Investment, filtered by day and store. - ### Monthly reports Generate an Executive Summary and a Performance Analysis for the month, year, and business you choose. - ### Conversation filters Filter conversations by status or reason, review transcripts, and open the order behind any chat. AI Agents dashboard ## Every agent's performance in one view. The AI Agents dashboard is the central hub for your whole fleet of agents. Each agent's card shows its real-time performance, and a single toggle turns it on or off. - Daily message counts, success rate, and average response time shown on every agent's card - Conversion rate and average first response time shown for WhatsApp and web agents alike - A status toggle activates or deactivates any agent directly from its card - Each agent's configuration sets the language and franchise ID it uses - Each agent is created for a channel and a brand AI Agents dashboard ## Every order an agent takes, reviewed in one place. The orders dashboard is built for reviewing automated orders and auditing AI interactions, not for manual order entry. - Today's orders, revenue, active orders, and completed orders for the current day - Active, Completed, Cancelled (with its rejection reason), and All Orders tabs - Each order card shows its ID, timestamp, status, customer name, phone, location, and items - The Chat button opens the AI Conversation Messages log for that order - The Details view shows the itemized receipt, the delivery address, and the fulfilling business location - A search bar and a business dropdown filter the list by order, customer, or store AI Agents dashboard ## The dashboard's home view. The dashboard's home view brings together the agent, order, customer, and performance cards shown for your account, with filters to review activity. - Today's revenue and order count - Agent performance and agent errors - AI Popular Items, useful for reviewing which items may need a stock check - An Hours Saved vs. Human card - A Sales Recovered by AI card - A Return on Investment card - Inconvenience alerts and changes in agent performance to investigate - Filters by day and by store AI Agents dashboard ## A monthly report for the month, year, and business you choose. The reports area generates the report types available for a selected month, year, and business, ready for download. - Choose the month, year, and business, or view all businesses aggregated - The Executive Summary shows total orders, total revenue, human hours saved, and top-performing items - The Executive Summary includes a Return on Investment section - The Performance Analysis shows success rate, average response time in milliseconds, and average cost per conversation - Reports download as PDFs for sharing outside the dashboard AI Agents dashboard ## Every conversation, with the order behind it. The AI Conversations view shows conversations, their linked orders, and the performance metrics available for review. - Total Chats, Active Sessions, and Completed Orders at the top of the view - Success Rate and Abandoned percentages next to those totals - A status filter for active, closed, or writing conversations - A reasons filter for abandoned or failed chats - A business selector to review one store at a time - View Order opens the customer, delivery address, items, and modifiers behind a completed chat - View Chat opens the full transcript of any conversation - Response time shown per chat How it works ## From setup to the next order. 1. 01**Open the dashboard and choose a period** Open the AI Agents dashboard and choose the day, month, or store you want to review. 2. 02**Review agents, orders, and conversations** Check agent performance cards, the orders dashboard, and AI Conversations for that period. 3. 03**Generate the monthly report** Choose the month, year, and business, then generate the Executive Summary and Performance Analysis. ## Good to know - These metrics and cards reflect the period, store, and filters chosen in the AI Agents dashboard. - WhatsApp and web agents appear together in the same AI Agents dashboard, each with its own card. ## Related - [AI Ordering Agents](https://www.ordering.co/platform/ai-ordering-agents/) - [AI chat widget](https://www.ordering.co/features/ai-chat-widget/) - [WhatsApp Business](https://www.ordering.co/integrations/whatsapp-business/) - [Reports and exports](https://www.ordering.co/features/reports-and-exports/) [See all features](https://www.ordering.co/features/all-features/#feature-catalog) ## See how it fits your operation. Start a free trial, or walk through your setup with the Ordering.co team. Product guide: [AI Agents dashboard](https://docs.ordering.co/docs/products/ai-dashboard/start-here/ai-agents/) [Start for free](https://accounts.ordering.co/)[Book a demo](https://www.ordering.co/contact/?meeting=demo#book)