--- title: "Vips Mexico: ordering, delivery and call center" description: "How Vips Mexico launched a customized ordering website with delivery management, promotions, and call center ordering on Ordering.co." canonical: https://www.ordering.co/customers/vips/ --- ![Vips](https://www.ordering.co/assets/customer-logos/vips.svg) Customer story · Restaurant brand # Online orders, delivery, and phone orders on one system. Vips Mexico needed online ordering and catering with built-in logistics, promotions that drive sales, and a fast launch. Its ordering website, delivery management, marketing tools, and call center run on Ordering.co. [Talk to Ordering.co](https://www.ordering.co/contact/)[All customer stories](https://www.ordering.co/customers/) ![Vips Aeropuerto store page on the Vips Mexico ordering website, with delivery and pickup options, a photo of enchiladas, and the Clásicos Vips menu](https://www.ordering.co/_astro/store-page-aeropuerto.Df8m3MlO_Tq4TN.webp) - Market Mexico - Business type Restaurant chain - Channels Ordering website · Call center · Catering - Ordering.co tools Ordering · Delivery management · Marketing · Loyalty The operating context ## A restaurant chain moving quickly online. Vips Mexico is a popular restaurant chain. It needed an online ordering and catering solution with built-in logistics, so orders would be delivered properly. Marketing and special offers were central to its sales strategy, and online demand was growing fast, so the solution had to launch quickly and connect with the systems Vips already used. ### What Vips Mexico needed - Online ordering and catering customized to Vips's requirements. - Built-in logistics for reliable delivery of orders. - Special offers, discounts, and marketing campaigns to increase sales. - Integration with existing systems such as POS, inventory management, and CRM. - Room to grow with order volume and multiple locations. - A fast launch to meet growing demand for online orders. How it connects ## From the guest's order to the store and the driver. Guests order on the Vips website or by phone. Ordering.co runs promotions and delivery management, and connects orders with Vips's existing systems. 1. ### Guests order from - [Vips Mexico ordering website](https://www.ordering.co/platform/ordering-web/) - [Call center](https://www.ordering.co/platform/ordering-call-center/) - [Catering orders](https://www.ordering.co/features/catering/) 2. ### Ordering.co runs - [Special offers, discounts, and targeted campaigns](https://www.ordering.co/features/advanced-offers/) - Marketing and loyalty tools - [Delivery management with real-time tracking](https://www.ordering.co/platform/ordering-delivery/) 3. ### Stores and systems - Delivery or pickup from a nearby restaurant - [POS, inventory management, and CRM integration](https://www.ordering.co/integrations/pos/) - [Multiple locations on one solution](https://www.ordering.co/platform/multi-location-operations/) What they built ## The surfaces behind Vips Mexico's orders. ### Customized ordering website A website built for Vips's requirements, where guests pick a restaurant, choose delivery or pickup, and order from menu sections such as Clásicos Vips, breakfast, and bakery and desserts. - A store page for each restaurant with its own menu. - Special offers, discounts, and targeted campaigns. - Marketing and loyalty tools that promote offers to returning guests. [Explore Ordering Web](https://www.ordering.co/platform/ordering-web/) ![A laptop showing the Vips Buenavista store page, with delivery and takeout options and the hot cakes and French toast menu section](https://www.ordering.co/_astro/store-page-laptop.DEcj6hUA_ZOmco7.webp) ### Delivery management Guests enter an address and see nearby Vips restaurants before starting a delivery or pickup order. A delivery management module with real-time tracking helps orders arrive on time. - Delivery and pickup options at the start of every order. - Nearby restaurants shown on a map within a chosen distance. - Real-time tracking for delivery orders. [Explore Ordering Delivery](https://www.ordering.co/platform/ordering-delivery/) ![Vips store finder with an address in Mexico City, delivery and pickup options, the Vips Aeropuerto restaurant, and a map](https://www.ordering.co/_astro/store-finder.BgZX4UQr_Z1bAUes.webp) Results ## What changed for Vips Mexico. - ### An on-time launch The new Vips Mexico website launched on time, with a more intuitive experience that increased sales from direct ordering channels. - ### More sales, lower costs Running ordering, marketing, and delivery on Ordering.co helped Vips Mexico increase sales, save money, and work more efficiently. - ### Offers that build loyalty Marketing and loyalty tools let Vips promote special offers and increase customer loyalty. - ### Orders delivered properly Built-in logistics kept deliveries on track and improved customer satisfaction. - ### Better call center coordination One order management system improved coordination between call center staff and restaurants, with faster responses and more accurate order taking. ## More customer stories Operators with a similar business, region, or setup. - Restaurant brandsColombia ### [Archie's Colombia](https://www.ordering.co/customers/archies-colombia/) A faster, redesigned ordering website with custom product options, promotions, and in-house and Rappi delivery. Products: Ordering Web · Delivery - Restaurant brandsMexico ### [Burger King Mexico](https://www.ordering.co/customers/burger-king/) Self-ordering kiosks trialed at an airport and deployed across multiple stores, plus online ordering. Products: Ordering Kiosk · Ordering Web · Loyalty & offers - Restaurant brandsMexico ### [Chili's Mexico](https://www.ordering.co/customers/chilis-mexico/) A responsive ordering website matching its US brand, with marketing and loyalty tools and built-in delivery logistics. Products: Ordering Web · Delivery · Loyalty & offers ## Taking online, phone, and catering orders at once? Tell us how your restaurants take and deliver orders today, and we'll show you how Ordering.co fits. [Talk to Ordering.co](https://www.ordering.co/contact/)[See a live demo](https://www.ordering.co/demo/)