---
title: "KFC Macedonia: website, app, kiosk and delivery"
description: "How KFC in Macedonia launched online ordering, a self-ordering kiosk, and integrated delivery logistics on Ordering.co."
canonical: https://www.ordering.co/customers/kfc-macedonia/
---

![KFC](https://www.ordering.co/assets/customer-logos/kfc.webp)

Customer story · Restaurant brand

# KFC Macedonia takes orders on the web, in the app, and at the kiosk.

KFC in Macedonia needed online ordering with integrated logistics, marketing tools, and a fast launch that followed its brand guidelines. Its website, customer app, kiosk, store app, driver app, and ordering and delivery dashboards run on Ordering.co.

[Talk to Ordering.co](https://www.ordering.co/contact/)[All customer stories](https://www.ordering.co/customers/)

![A KFC spread of fried chicken, nuggets, fries, and dips around a tipped-over Kentucky Fried Chicken bucket](https://www.ordering.co/_astro/kfc-meal-spread.Dorv1vEi_2aqzTx.webp)

- Market

  Macedonia

- Business type

  Fast-food brand

- Guest channels

  Website · Customer app · Kiosk

- Operations

  Store app · Driver app · Dashboards

The operating context

## An online ordering channel that follows the brand.

KFC is an iconic fried chicken brand. In Macedonia, it had no convenient online ordering platform, direct ordering channels were underused, and timely, accurate delivery was a significant challenge.

KFC wanted online ordering with integrated logistics that complied with its brand guidelines, gave customers a consistent experience, and could launch quickly.

### What KFC Macedonia needed

- Online ordering on KFC's website and a mobile app.
- Integrated logistics for timely and accurate delivery.
- Marketing tools to promote special offers and build loyalty.
- A solution customized to KFC's brand guidelines.
- A fast deployment to meet growing demand for online ordering.

How it connects

## From the guest's order to the store and the driver.

Guests order on KFC's website, app, or kiosk. Stores receive orders in the store app, drivers deliver them, and the team follows every order in the ordering and delivery dashboards.

1. ### Guests order from

   - [KFC Macedonia website](https://www.ordering.co/platform/ordering-web/)
   - [KFC Macedonia customer app](https://www.ordering.co/platform/ordering-apps/)
   - [Self-ordering kiosk](https://www.ordering.co/platform/ordering-kiosk/)

2. ### Ordering.co runs

   - [Ordering dashboard](https://www.ordering.co/platform/ordering-merchant/)
   - [Campaigns, promotions, and special offers](https://www.ordering.co/features/advanced-offers/)
   - Loyalty tools
   - [Integrated logistics and delivery dashboard](https://www.ordering.co/platform/ordering-delivery/)

3. ### Stores and delivery

   - Store app for incoming orders
   - [Driver app](https://www.ordering.co/platform/driver-app/)

What they built

## The surfaces behind KFC Macedonia's orders.

### Ordering website

Each KFC store has its own menu on the website, in Macedonian, with combo meals, buckets, burgers and wraps, and prices in denars.

- A menu page for each store, with categories and search.
- The ordering interface available in Macedonian.
- Interface, colors, and branding aligned with KFC's guidelines.

[Explore Ordering Web](https://www.ordering.co/platform/ordering-web/)

![KFC Avtokomanda menu on the KFC Macedonia website in Macedonian, with a menu banner and combo meals priced in denars](https://www.ordering.co/_astro/website-avtokomanda-menu.Cg-W0piD_Z22sy0h.webp)

### Customer app

In the KFC app, guests sign up, log in, or continue as a guest, then choose delivery and a store such as KFC City Mall.

- Login, sign-up, and guest ordering.
- Delivery and order time chosen on the home screen.
- Targeted campaigns and special offers from Ordering.co's marketing tools.

[Explore Ordering Apps](https://www.ordering.co/platform/ordering-apps/)

![KFC Macedonia app welcome screen with login, sign-up, and continue as guest options](https://www.ordering.co/_astro/app-welcome.ChNDeu-O_Z182cYf.webp)

![KFC Macedonia app home screen with delivery selected and KFC City Mall under highest rated stores](https://www.ordering.co/_astro/app-home.BEXSq6Of_ZN0Acj.webp)

### Self-ordering kiosk

In the restaurant, guests start an order on a KFC-branded kiosk and can switch the language before they begin.

- A KFC welcome screen that starts an order with one touch.
- Language selection on the kiosk, including Macedonian.

[Explore Ordering Kiosk](https://www.ordering.co/platform/ordering-kiosk/)

![Standing KFC kiosk with a welcome screen, a bucket of chicken, a Touch anywhere to order button, and a Macedonian language option](https://www.ordering.co/_astro/kiosk-welcome.C5ZuS1uW_JUGtW.webp)

### Delivery dashboard and driver app

KFC's team follows delivery orders on a map of Skopje, with each order's store, driver, and status, while drivers see their orders in the driver app.

- Orders and drivers shown together on a live map.
- Statuses such as accepted by the restaurant and accepted by the driver.
- Marketing, loyalty, and business intelligence in the same dashboard.

[Explore Ordering Delivery](https://www.ordering.co/platform/ordering-delivery/)

![Delivery dashboard in Macedonian with two KFC Avtokomanda orders in progress and their drivers on a map of Skopje](https://www.ordering.co/_astro/delivery-dashboard.DbbcqEbg_Z1vOclp.webp)

![Driver app welcome screen with a courier on a bicycle and a login button in Macedonian](https://www.ordering.co/_astro/driver-app-welcome.BmUeR6i3_Z1OO1Py.webp)

Results

## What changed for KFC Macedonia.

- ### A launch on schedule

  The online ordering solution launched within the desired timeframe, giving KFC a strong online presence in Macedonia quickly.

- ### More direct sales

  Sales through direct ordering channels increased, reaching revenue and customers KFC had not reached before.

- ### More efficient deliveries

  Integrated logistics management made order delivery more efficient, with prompt and accurate service across Macedonia.

- ### Campaigns that build loyalty

  Targeted campaigns and special offers increased customer engagement and brand loyalty.

- ### Higher customer satisfaction

  The ordering experience led to higher customer satisfaction and positive feedback.

## More customer stories

Operators with a similar business, region, or setup.

- Restaurant brandsCyprus

  ### [Burger King Cyprus](https://www.ordering.co/customers/burger-king-cyprus/)

  A branded website and customer app with built-in delivery logistics and marketing and loyalty tools.

  Products: Ordering Web · Ordering Apps · Delivery · Loyalty & offers

- Restaurant brandsAlbania

  ### [KFC Albania](https://www.ordering.co/customers/kfc-albania/)

  A branded website, customer app, store and driver apps, and delivery dashboards for KFC's online orders in Albania.

  Products: Ordering Web · Ordering Apps · Delivery · Loyalty & offers

- Restaurant brandsKosovo

  ### [KFC Kosova](https://www.ordering.co/customers/kfc-kosova/)

  A branded website, customer app, store and driver apps, and delivery dashboards for KFC's online orders in Kosovo.

  Products: Ordering Web · Ordering Apps · Delivery · Loyalty & offers

## Adding online and kiosk ordering to your restaurants?

Tell us about your stores, channels, and delivery model, and we'll show you how Ordering.co fits.

[Talk to Ordering.co](https://www.ordering.co/contact/)[See a live demo](https://www.ordering.co/demo/)