--- title: "KFC Albania: website, apps and delivery logistics" description: "How KFC Albania launched online ordering on its website and app, with store, driver, and delivery tools on Ordering.co." canonical: https://www.ordering.co/customers/kfc-albania/ --- ![KFC](https://www.ordering.co/assets/customer-logos/kfc.webp) Customer story · Restaurant brand # KFC Albania takes orders online, from the website to the driver. KFC in Albania had no online ordering platform and needed one quickly. Its website, customer app, store app, driver app, and ordering and delivery dashboards run on Ordering.co, customized to KFC's brand guidelines. [Talk to Ordering.co](https://www.ordering.co/contact/)[All customer stories](https://www.ordering.co/customers/) ![A KFC bucket of fried chicken on a red and white striped surface](https://www.ordering.co/_astro/bucket-cover.Vr7B72M3_ZhAQJr.webp) - Market Albania - Business type Fast-food brand - Guest channels Website · Customer app - Operations Store app · Driver app · Dashboards The operating context ## Starting online ordering against the clock. KFC is a well-established fast-food brand. In Albania, it had no convenient online ordering platform, and its direct ordering channels were underused, which meant missed sales. KFC wanted online ordering with integrated logistics, marketing tools for special offers, and an interface that followed its brand guidelines, deployed quickly to meet growing demand. ### What KFC Albania needed - Online ordering on KFC's website and a mobile app. - Timely and accurate delivery of orders. - Marketing tools to promote special offers and build loyalty. - An interface, colors, and branding aligned with KFC's brand guidelines. - A fast deployment to meet growing demand for online ordering. How it connects ## From the guest's order to the store and the driver. Guests order on KFC's website or app. Stores receive orders in the store app, drivers deliver them, and the team follows every order in the ordering and delivery dashboards. 1. ### Guests order from - [KFC Albania website](https://www.ordering.co/platform/ordering-web/) - [KFC Albania customer app](https://www.ordering.co/platform/ordering-apps/) 2. ### Ordering.co runs - [Ordering dashboard](https://www.ordering.co/platform/ordering-merchant/) - [Campaigns, promotions, and special offers](https://www.ordering.co/features/advanced-offers/) - Loyalty tools - [Integrated logistics and delivery dashboard](https://www.ordering.co/platform/ordering-delivery/) 3. ### Stores and delivery - Store app for incoming orders - [Driver app](https://www.ordering.co/platform/driver-app/) What they built ## The surfaces behind KFC Albania's online orders. ### Ordering website Each KFC store has its own page on the website, with menu categories, prices in lek, ratings, and a choice between delivery and preorder. - Menu categories such as burgers, buckets, snacks, and kids menus. - Delivery selected before checkout. - Interface, colors, and branding aligned with KFC's guidelines. [Explore Ordering Web](https://www.ordering.co/platform/ordering-web/) ![KFC Durres store page on the KFC Albania website, with an Order now banner, burger menu items in lek, and the order panel](https://www.ordering.co/_astro/website-store-durres.DJF8l_rD_2fsy8E.webp) ### Customer app In the KFC app, guests start an order by choosing a language and delivery, then enter an address or use their current location to find a store. - Language and order type chosen at the start. - Addresses placed on a map and saved as home, office, favorite, or other. - Targeted campaigns and special offers from Ordering.co's marketing tools. [Explore Ordering Apps](https://www.ordering.co/platform/ordering-apps/) ![KFC Albania app start screen with language, delivery, and address fields and a Find business button](https://www.ordering.co/_astro/app-start-order.B-1Bz56Q_ZsJPd1.webp) ![KFC Albania app address screen with a map of central Tirana and home, office, favorite, and other labels](https://www.ordering.co/_astro/app-address.B-1FJNR4_yevEW.webp) ### Store app and driver app Stores receive new orders in the store app, with alerts and order statuses, and drivers work from their own KFC-branded app. - New order alerts in the store app. - Orders grouped by pending, in progress, completed, and cancelled. - A separate app for drivers. [Explore the Driver App](https://www.ordering.co/platform/driver-app/) ![Store app showing a New orders have been received alert over the My orders list](https://www.ordering.co/_astro/delivery-app-orders.CRLrF-f7_ZwOey.webp) ![KFC driver app sign-in screen on a red background](https://www.ordering.co/_astro/driver-app-login.CGF-Oe_x_Z1UszM5.webp) ### Ordering and delivery dashboards KFC's team follows orders from every store in one list, with statuses from acceptance to driver pickup, and manages delivery from the delivery dashboard. - Orders from KFC Durres and Tirana stores in one list. - Statuses such as accepted by business, preparation completed, and accepted by driver. - Marketing, loyalty, and business intelligence in the same dashboard. [Explore Ordering Delivery](https://www.ordering.co/platform/ordering-delivery/) ![Ordering dashboard orders list with in-progress KFC Durres and KFC Tirane orders accepted by drivers](https://www.ordering.co/_astro/orders-list.DAI_QUWT_4QMSt.webp) Results ## What changed for KFC Albania. - ### A launch on schedule The online ordering solution launched within the desired timeframe, giving KFC a strong online presence in Albania quickly. - ### More direct sales Sales through direct ordering channels increased, reaching revenue and customers KFC had not reached before. - ### More efficient deliveries Integrated logistics management made order delivery more efficient, with prompt and accurate service across Albania. - ### Campaigns that build loyalty Targeted campaigns and special offers increased customer engagement and brand loyalty. - ### Higher customer satisfaction The ordering experience led to higher customer satisfaction and positive feedback. ## More customer stories Operators with a similar business, region, or setup. - Restaurant brandsCyprus ### [Burger King Cyprus](https://www.ordering.co/customers/burger-king-cyprus/) A branded website and customer app with built-in delivery logistics and marketing and loyalty tools. Products: Ordering Web · Ordering Apps · Delivery · Loyalty & offers - Restaurant brandsKosovo ### [KFC Kosova](https://www.ordering.co/customers/kfc-kosova/) A branded website, customer app, store and driver apps, and delivery dashboards for KFC's online orders in Kosovo. Products: Ordering Web · Ordering Apps · Delivery · Loyalty & offers - Restaurant brandsMacedonia ### [KFC Macedonia](https://www.ordering.co/customers/kfc-macedonia/) A branded website, customer app, kiosk, store and driver apps, and delivery dashboards for KFC in Macedonia. Products: Ordering Web · Ordering Apps · Ordering Kiosk · Delivery · Loyalty & offers ## Launching online ordering for a franchise market? Tell us about your stores, delivery model, and brand guidelines, and we'll show you how Ordering.co fits. [Talk to Ordering.co](https://www.ordering.co/contact/)[See a live demo](https://www.ordering.co/demo/)