---
title: "Italianni's Mexico: online ordering and catering"
description: "How Italianni's Mexico launched a responsive ordering website for delivery, pickup, and catering on Ordering.co, designed to match its US experience."
canonical: https://www.ordering.co/customers/italiannis-mexico/
---

![Italianni's](https://www.ordering.co/assets/customer-logos/italiannis-mexico.webp)

Customer story · Restaurant brand

# The Italianni's ordering experience, built for Mexico.

Italianni's, an Italian restaurant chain with a strong presence in Mexico, takes online orders and catering requests through a branded, responsive website on Ordering.co, designed to look like its US experience.

[Talk to Ordering.co](https://www.ordering.co/contact/)[All customer stories](https://www.ordering.co/customers/)

![Italianni's ordering website for the Patriotismo location, with delivery and pickup options, a pizza banner, and menu categories](https://www.ordering.co/_astro/website-home.DIck4tqA_DtXiK.webp)

- Market

  Mexico

- Business type

  Italian restaurant chain

- Channel

  Responsive ordering website

- Order types

  Delivery · Pickup · Catering

The operating context

## Growing demand, and a brand to keep consistent.

Italianni's is an Italian restaurant chain with a strong presence in Mexico. Demand for online ordering and catering requests was increasing, and the company needed a fast, reliable way to handle it with proper delivery logistics.

Italianni's also operates in the United States, so the Mexican ordering experience had to reflect the brand and look as close as possible to the solution used there.

### What Italianni's needed

- Online ordering and catering requests on one platform.
- Capacity for large order volumes without losing the user experience.
- Integration with its existing business processes.
- Delivery logistics for proper delivery.
- A design customized to match the US experience.

How it connects

## From the guest's order to the restaurant and delivery.

Guests choose a location and delivery or pickup on the Italianni's website. Ordering.co centralizes the orders and handles delivery logistics and loyalty.

1. ### Guests order from

   - [Italianni's ordering website](https://www.ordering.co/platform/ordering-web/)
   - Responsive mobile website
   - [Catering requests](https://www.ordering.co/features/catering/)

2. ### Ordering.co runs

   - [Centralized order operations](https://www.ordering.co/platform/ordering-merchant/)
   - [Marketing and loyalty tools](https://www.ordering.co/integrations/loyalty/)

3. ### Restaurants and delivery

   - [Delivery automation](https://www.ordering.co/platform/ordering-delivery/)
   - Pickup at the restaurant

What they built

## One ordering website for desktop and mobile.

### Ordering website

Guests choose a restaurant location, pick delivery or pickup, and browse the menu by category. Each dish opens with its photo, description, and quantity.

- Branding and design customized to match Italianni's US experience.
- Delivery or pickup for each location.
- Menu categories in the brand's own style.

[Explore Ordering Web](https://www.ordering.co/platform/ordering-web/)

![Italianni's website dish window for Omelette Leggero, with a photo, description, special instructions field, and quantity](https://www.ordering.co/_astro/website-dish-options.CnYMu-Ny_ZTwSF2.webp)

### Responsive mobile website

The same website adapts fully to phones, so guests get the same locations, menu, and ordering options on mobile.

- A fully responsive ordering website.
- A consistent experience across channels.

[Explore Ordering Web](https://www.ordering.co/platform/ordering-web/)

![Italianni's ordering website on a phone, with the Patriotismo location, delivery and pickup options, and a pizza banner](https://www.ordering.co/_astro/mobile-website-home.DEp9mAds_I3KV6.webp)

![Italianni's mobile website showing the Omelette Leggero dish with its description and quantity](https://www.ordering.co/_astro/mobile-website-dish.Czuu26j0_Z2mzmUm.webp)

Results

## What changed for Italianni's.

- ### Launched on time

  The new website launched on time, and its more intuitive experience increased sales from direct ordering channels.

- ### Centralized operations

  The platform centralized Italianni's operations, streamlined logistics, and reduced delivery times.

- ### More repeat customers

  Marketing and loyalty tools helped drive sales and increase customer retention.

- ### Online ordering and catering covered

  Italianni's met its online ordering and catering needs while keeping the brand consistent across channels.

## More customer stories

Operators with a similar business, region, or setup.

- Restaurant brandsColombia

  ### [Archie's Colombia](https://www.ordering.co/customers/archies-colombia/)

  A faster, redesigned ordering website with custom product options, promotions, and in-house and Rappi delivery.

  Products: Ordering Web · Delivery

- Restaurant brandsMexico

  ### [Burger King Mexico](https://www.ordering.co/customers/burger-king/)

  Self-ordering kiosks trialed at an airport and deployed across multiple stores, plus online ordering.

  Products: Ordering Kiosk · Ordering Web · Loyalty & offers

- Restaurant brandsMexico

  ### [Chili's Mexico](https://www.ordering.co/customers/chilis-mexico/)

  A responsive ordering website matching its US brand, with marketing and loyalty tools and built-in delivery logistics.

  Products: Ordering Web · Delivery · Loyalty & offers

## Bringing your restaurant brand's ordering to a new country?

Tell us about your brand, order types, and delivery model, and we'll show you how Ordering.co fits.

[Talk to Ordering.co](https://www.ordering.co/contact/)[See a live demo](https://www.ordering.co/demo/)